I went to Northampton branch last Saturday and wanted to buy some items for my husband for our holiday as he was unable to come shopping with me. I had him on a video call as I looked at various items... Zobacz więcej
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Zobacz, co mówią recenzenci
I was very happy with my online shopping experience.The clothes are very good quality.The lady ℹ the store was brilliant 🤩 in Northampton store.
I bought a hoodie from the Northampton store. There was an issue with it after 1 wash…we took it back to see what could be done, as I didn’t have the receipt….SCARLETT, the store manager was wonderful... Zobacz więcej
Absolutely disgusted regarding my daughters experience with an extremely rude and incompetent security guard accusing her of taking items with no basis for this and then telling her to leave the shop... Zobacz więcej
Informacje dotyczące firmy
- Sklep odzieżowy
- Sklep z odzieżą męską
- Sklep z odzieżą wierzchnią
- Sklep z odzieżą uliczną
- Sklep z odzieżą damską
O Superdry - Northampton
Napisane przez firmę
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensDane kontaktowe
Unit SU34/36, Grosvenor Centre, NN1 2EB, Northampton, Zjednoczone Królestwo
- 01604 603556
4,5
Doskonała
168 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The staff in Northampton Grosvenor…
The staff in Northampton Grosvenor Cente Northampton are BEYOND helpful, especially Louie
26 lutego 2023
Glasses came in good condition and…
Glasses came in good condition and quick. Like them
4 stycznia 2023
Very good quality
15 stycznia 2023
Firstly the store kept my item (I had…
Firstly the store kept my item (I had been unwell so it took me a while to go pick it up) & when I went to the store today, the staff were super helpful & courteous.
12 stycznia 2023
Till date I haven’t received my parcel…
Till date I haven’t received my parcel and i am keep chasing courier team to give me update. Worst services.
29 grudnia 2022
Swift delivery and the product was…
Swift delivery and the product was excellent quality and packaged properly.
13 grudnia 2022
Very helpful staff member
Very helpful staff member. Very polite, a credit to the company.
7 grudnia 2022
Absolutely disgusted regarding my…
Absolutely disgusted regarding my daughters experience with an extremely rude and incompetent security guard accusing her of taking items with no basis for this and then telling her to leave the shop this has really affected her anxiety I WILL NEVER VISIT THIS SHOP AGAIN
9 grudnia 2022
Opinia niezależna
Great service
Great service - good description of the coat and swift delivery to the store
1 grudnia 2022
The young lady in the shop was so…
The young lady in the shop was so helpful in helping me choose the right coat for my daughter. Nothing was too much trouble she was polite and very helpful.
1 grudnia 2022
Product sold covered in mold didn't…
Product sold covered in mold didn't realise until I opened the package
26 listopada 2022
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Order delayed! Don’t trust the delivery option
I still have not received my order it’s been more than one week now!
6 listopada 2022
Odpowiedź od Superdry - Northampton
Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we're very sorry to hear that your order is late. I can see we have now resolved this for you. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Purchased a pair of cargo pants
Purchased a pair of cargo pants, ordered exact same but in different colour in store, got home to find security tag not removed had to go back next day to get it removed. Received order, wrong style, size. Back to store to get exchange/order correct.
Again received order, wrong style, size and colour this time.
Back to store, not gonna accept a re-order again, I picked another item and done a straight swap.
Storeperson bagging my item, and I asked about the security tag, explaining they left it on last time and I had to come back. She checked and yep, she missed it. Luckily I was awake.
15 października 2022
The delivery timeframe was not met
The delivery timeframe was not met. It was a next day delivery order, but it did not happen like that. The customer service named Dovydas, said there were some issues in transit, but without any other explanation. I was asked if I want a refund and they will try to resend it to me and come back in 5 working day.
With or without customer service it looks like there is no difference.
4 października 2022
Odpowiedź od Superdry - Northampton
Hi Michael,
Thank you for taking the time to give us your feedback. We endeavour to give our customers a really positive experience, so it's really good to hear that everything's gone well. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry
I am disappointed with the size and quality
I am disappointed with the size and quality of the product. I got excessive size than the normal. I take XXL size rou d neck t shirts but in polo t shirts it's like xxxl. I did purchase polo t shirts shopping that end up like this.I spend nearly 70 pounds for both of it and I feel like it's waste of money. I don't like the size and quality of this polo t shirts. I did washed so I am not sure about the return the product.
26 sierpnia 2022
Odpowiedź od Superdry - Northampton
Hi. We are so sorry to hear of this! Quality is our priority, so we are disappointed to hear you are not happy with our products. We do of course offer free returns and a 28 day returns period so that if there are any issues with size and quality this can be resolved. Thank you again for the feedback, we will use this to improve for next time.
Kind regards,
Superdry Care
Easy and convenient to order and to get…
Easy and convenient to order and to get it quickly from the store!
18 sierpnia 2022
Amazing service
Absolutely amazing service from two girls in Northampton Superdry…..they went online and found just the vintage blouse I wanted for my sister’s birthday, ordered it for me - and it was delivered to my home a couple of days later.
18 sierpnia 2022
Odpowiedź od Superdry - Northampton
Hi! Thanks for the lovely review - we are so glad to hear you had a great experience in store and that the online order went smoothly. We want everyone to have a great experience with us - so we're so glad our staff facilitated this! Thanks again,
Superdry Care
Nice jacket mix communication
I own 4 superdry jacket this new one suede one being my fourth. Being autistic & the mix message of superdry customer service via chat & the delivery tracking is somewhat a ball ache & stress. Because yes they email you to tell you its in store. But than the tracking delivery messages says different. And when you ring up the said store ( Northampton one where I had to collect my jacket) well the lady I spoke to had no clue or what I was in about and i feel she could not be asked to deal with my said enquiry on said jacket if it was there. So amongst all that confusion & stress & mixed messages from both parties of tracking & customer service ( chat online) to the actual store its stressful. Being autistic & adhd which i mentioned many times. It seems they don't know the equality act of 2010. Or how to be inclusive of autistic folk like myself or any other disabilities. I Should not have to mention many times im autistic and you tell me. You understand. As you clearly don't its ableism and patronising. When I ask for simple communication to what's was going on with said jacket from start to finshed.
Please train everyone you in employ into your superdry store . Customer service & autism training & both on customer service ( online) & make delivery's more clearer . Ie phone us up to say its in store even a text. Email is great but being autistic we need more than an email.
Other than that . I really like my new suede superdry jacket
Yours an actually Autistic adult
8 maja 2022
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