Great service from Robbie Henderson and Ian. Both were very knowledgeable and went out of their way to answer my questions and made the handover process good. Dealing with Robbie over the whole purcha... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Staff were very helpful,and problems delt with very fast ,Steven in service depth was great keeping me informed .and a pleasure to deal with picked up car paid bill in and out in ten minutes, what ef... Zobacz więcej
The Health Check video was excellent and I could see in the background a modern, clean and efficient workshop. All work carried out promptly. Car was spotless on its return. Reception Desk and Service... Zobacz więcej
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The workshop mechanics were super and quick, but on collection of my car which was covered in bird poo and interior not so clean I felt a bit let down as previous occasion on recalls etc the mercedes... Zobacz więcej
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Informacje dotyczące firmy
- Salon samochodowy
- Stacja kontroli samochodów
- Producent samochodów
- Naprawa samochodu
- Wymiana oleju
- Komis samochodowy
Napisane przez firmę
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Napisane przez firmę
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Dane kontaktowe
135 Milton St, G4 0DH, Glasgow, Zjednoczone Królestwo
- 0141 331 4600
4,2
Dobra
811 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Customer Service First Class
I recently purchased a Mercedes EQS from Mercedes-Benz of Glasgow and wanted to share how impressed I was with the service I received from the Used Car Sales Team, particularly David Knox (Used Car Sales Manager) and John in sales.
From the very beginning, John was excellent. He arranged a test drive of another vehicle and was professional, helpful, and attentive throughout. His friendly approach and willingness to assist created a very positive first impression and set a high standard for the customer experience.
I would also like to recognise David Knox for the exceptional support he provided throughout the purchase of my Mercedes EQS. My situation was not entirely straightforward, yet David took ownership from the outset and guided the process through to a perfect conclusion. His attention to detail, clear communication, and determination to ensure everything was handled correctly made all the difference.
It is not often that you encounter people who demonstrate such a high level of professionalism and genuine commitment to customer satisfaction. When things are not straightforward and someone takes responsibility, navigates the challenges, and delivers an outstanding result, it is both rare and greatly appreciated.
Not only do I absolutely love my car, but I am also delighted with the service I received throughout the entire process. Both John and David are tremendous assets to the organisation and provide an exemplary standard of customer care.
Thank you both for making the experience such a positive one. Your efforts have left a lasting impression and have made me a very satisfied customer.
29 maja 2026
Odpowiedź od Stratstone - Smart of Glasgow
Hello Fiona,
Thanks for sharing your recent experience!
It sounds like John and David have done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
smart of Glasgow Customer Services
Odpowiedź od Stratstone - Smart of Glasgow
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
First Class Service
I attended the Glasgow branch in the morning and had my new car later that afternoon! Service by Ronnie was excellent. I would highly recommend.
1 czerwca 2026
Odpowiedź od Stratstone - Smart of Glasgow
Hi Daniel,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Ronnie at Dealership
Have a lovely day!
smart of Glasgow Customer Services
Odpowiedź od Stratstone - Smart of Glasgow
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
Burke
Louise was the best. Professional and very knowledgeable from start to finish would highly recommend speaking to her when looking for a new car.
14 maja 2026
Odpowiedź od Stratstone - Smart of Glasgow
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Louise at Dealership
Have a lovely day!
smart of Glasgow Customer Services
Clare was very helpful
Clare was very helpful, professional and informative. Kept me up to date with repairs and timelines and made the process painless. She’s a credit to your company. Thanks you.
Craig Brodie
21 maja 2026
Odpowiedź od Stratstone - Smart of Glasgow
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Glasgow Customer Services
Janet was amazing
18 maja 2026
Odpowiedź od Stratstone - Smart of Glasgow
Hello,
Thanks for sharing your recent experience!
It sounds like Janet has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Stratstone Brand Customer Services
I had booked my car in for a service…
I had booked my car in for a service and for it to be detailed as i got 2 free when i bought the car.
The car was picked up on Monday morning the guy was polite and took the car away. I got the car back
later in the afternoon and had not heard anything from the garage all day how my car got on and the car had not been detailed just a quick wash down not what i had expected though the service would be better by the brand.
18 maja 2026
Odpowiedź od Stratstone - Smart of Glasgow
Hi,
Thanks for sharing your feedback on your experience with smart of Glasgow . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
smart of Glasgow Customer Services
Odpowiedź od Stratstone - Smart of Glasgow
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
The service was seamless and efficient
The service was seamless and efficient. Elaine was very helpful and kept me up to date with the progress of my vehicle. Within 6 hours the full service and MOT were complete and I was in and out in 5 minutes upon dropping and picking my car up. I purchased this car from this location as well as get it regularly serviced from Stratstone Mercedes in Glasgow and highly recommend that you do both for your next Mercedes and next service!
12 maja 2026
Odpowiedź od Stratstone - Smart of Glasgow
Hello,
Elaine will appreciate you leaving this a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
Great service
Great service, relaxed sales staff all very friendly, we dealt with Paula but all the staff were great.
12 maja 2026
Odpowiedź od Stratstone - Smart of Glasgow
Hello,
Thank you for your positive review.
Paula and the rest of the team are always happy to help!
Have a great day!
smart of Glasgow Customer Services
Would think this would be picked up easily by any mechanic
Been complaining about a noise from a 200d for a number of visits.
On last visit diagnosed by mechanic who spun the wheel and discovered it did not rotate freely.
It is inconceivable that this was not picked up at any of the car's previous visits, especially when a health check is carried out on each visit, and for these the car is jacked up.
Quite gob smacked by this - please beware
7 maja 2026
Odpowiedź od Stratstone - Smart of Glasgow
Hi,
Thanks for sharing your feedback on your experience with smart of Glasgow . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
smart of Glasgow Customer Services
MOT Certificate
Staff dealing with customers were very helpful, polite and professional.
29 kwietnia 2026
Odpowiedź od Stratstone - Smart of Glasgow
Hello Graham,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Odpowiedź od Stratstone - Smart of Glasgow
Hello Shahzad,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Had a problem with my SRS UNIT
Had a problem with my SRS UNIT. The team at Mercedes Milton St sorted it very quickly. Big thanks to Mhairi Mathieson, Arron Murphy and Alan Gibson.
29 kwietnia 2026
Odpowiedź od Stratstone - Smart of Glasgow
Hello Philip,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Taylor at Mercedes Glasgow was great
Taylor at Mercedes Glasgow was great. She was knowledgable, approachable and kept us updated throughout the process. Highly recommend.
29 kwietnia 2026
Odpowiedź od Stratstone - Smart of Glasgow
Hello Lorraine,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Odpowiedź od Stratstone - Smart of Glasgow
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Robbie made my experience of buying my…
Robbie made my experience of buying my car feel relaxed and comfortable and was never pushy. Robbie communicated every step of the process. I really appreciated his honesty and professionalism.
25 kwietnia 2026
Odpowiedź od Stratstone - Smart of Glasgow
Hello Julie,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Smart of Glasgow Customer Services
Not so clean car returned
Car returned to customer with bird guano down driver window and over roof. Highly visible to Mercedes returning to customer particularly the drivers window. The car was handed to Mercedes clean, what came back was disappointing and a lack of customer care.
24 kwietnia 2026
Odpowiedź od Stratstone - Smart of Glasgow
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Never again you need to don’t buy from them unprofessional
Never again you need to call me to hear my experience
17 kwietnia 2026
Odpowiedź od Stratstone - Smart of Glasgow
Hello Rena,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.