Great service from Robbie Henderson and Ian. Both were very knowledgeable and went out of their way to answer my questions and made the handover process good. Dealing with Robbie over the whole purcha... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Staff were very helpful,and problems delt with very fast ,Steven in service depth was great keeping me informed .and a pleasure to deal with picked up car paid bill in and out in ten minutes, what ef... Zobacz więcej
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Great services from Stratstone Mercedes Glasgow. They dealt with our MOT issues effectively and got everything sorted under warranty for us.
Reakcja na opinię
The Health Check video was excellent and I could see in the background a modern, clean and efficient workshop. All work carried out promptly. Car was spotless on its return. Reception Desk and Service... Zobacz więcej
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Informacje dotyczące firmy
- Salon samochodowy
- Stacja kontroli samochodów
- Producent samochodów
- Naprawa samochodu
- Wymiana oleju
- Komis samochodowy
Napisane przez firmę
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Napisane przez firmę
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Dane kontaktowe
135 Milton St, G4 0DH, Glasgow, Zjednoczone Królestwo
- 0141 331 4600
4,2
Dobra
818 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I felt I was important as a customer
I felt I was important as a customer. The approach of the staff from reception and call handling to the sales force was of the highest quality.
28 lipca 2025
Odpowiedź od Stratstone - Smart of Glasgow
Hi Thomas,
We appreciate you taking the time to share your experience.
We are so glad to hear that you felt valued and that our team provided top-quality service.
Customer Services
Nice Reception
When I came first to book an appointment, she wasn’t pleasant looking. She can learn to keep her face smiling.
30 lipca 2025
Odpowiedź od Stratstone - Smart of Glasgow
Hi Subbulakshmi,
We appreciate your feedback and are happy you were pleased overall.
We'll address your concern to ensure a more positive experience for everyone.
Customer Services
Odpowiedź od Stratstone - Smart of Glasgow
Hi John,
We're happy to hear that the buying process was pleasant and without pressure.
Customer Services
CUSTOMER SERVICE FOR A main dealer NIL
23 lipca 2025
Odpowiedź od Stratstone - Smart of Glasgow
Hi David,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Employees were courteous and helpful
Employees were courteous and helpful, especially the person who had serviced my car.
14 lipca 2025
Odpowiedź od Stratstone - Smart of Glasgow
Hi Sandra,
We are delighted to hear that our employees were courteous and helpful, especially the person who serviced your car.
Customer Services
Appalling service.
Absolutely appalling service by the service representatives. Staff don’t return phone calls. Car was ready on Friday, but due to staff not acting etc, didn’t pick the vehicle up until Tuesday. Car had gone in on Thursday for a simple puncture. Invoice provided no detail for insurance company. Phoned and left messages and emailed staff who did not return calls or reply to emails. Still waiting for someone to come back to me to make a formal complaint.
15 lipca 2025
Odpowiedź od Stratstone - Smart of Glasgow
Hello,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Brilliant service had the car back that…
Brilliant service had the car back that day car feels alot better as well thankyou
3 lipca 2025
Odpowiedź od Stratstone - Smart of Glasgow
Hello,
We're happy to hear that you received brilliant service and that your car feels better!
Thank you for your positive feedback; we appreciate it.
Customer Services
Odpowiedź od Stratstone - Smart of Glasgow
Hi Martin,
We appreciate your kind words and are happy to hear you had a positive experience with our friendly, professional staff.
Customer Services
Lovely friendly professional team …
The staff were very professional, courteous and kind. I was kept informed at every stage as to the cars progress and the work was completed quicker than I expected. It was an excellent experience.
30 czerwca 2025
Odpowiedź od Stratstone - Smart of Glasgow
Hello,
We're happy to hear that you found our staff professional, courteous and kind.
We appreciate that you were kept informed of the car's progress and that the work was completed quickly.
Thank you for your feedback.
Customer Services
Odpowiedź od Stratstone - Smart of Glasgow
Hi George,
Thank you for your review.
Take care,
Customer Services
Clare always welcomes you with a…
Clare always welcomes you with a friendly smile and greeting, always available to help.
26 czerwca 2025
Odpowiedź od Stratstone - Smart of Glasgow
Hi Alexander,
We appreciate you taking the time to share your positive experience with Clare.
Customer Services
Service and MOT and door issue
All works carried out as requested.dealt with lease company to sort requirement for new tyres and serviced/MOT done also.Courtesy car ready on arrival.
18 czerwca 2025
Odpowiedź od Stratstone - Smart of Glasgow
Hi Gary,
We're happy to hear that all requested work was completed to your satisfaction.
We appreciate your positive feedback regarding our service and courtesy car!
Customer Services
Very helpful staff on phone and in…
Very helpful staff on phone and in person.
Was kept updated on progress of work being done.
Disappointed that they no longer do there pickup service, from home to garage have used this service for over ten years made service day less stressful.
Hope you bring it back even for a small charge.
16 czerwca 2025
Odpowiedź od Stratstone - Smart of Glasgow
Hi Angela,
We're happy to hear that our staff was helpful and kept you updated.
We appreciate your feedback regarding the pickup service and the convenience it provided for you over the years.
Thank you,
Customer Services
Odpowiedź od Stratstone - Smart of Glasgow
Hi Roy,
Thank you for the five stars.
Customer Services
Odpowiedź od Stratstone - Smart of Glasgow
Hi Joseph,
We appreciate you taking the time to leave us a 5-star review.
We are so happy to hear that you received such helpful service from Mairi.
Customer Services
Odpowiedź od Stratstone - Smart of Glasgow
Hi Roy,
We appreciate you taking the time to share your positive experience with our customer service.
Customer Services
Not a great service
Car went in for service and MOT (booked many weeks in advance) and the garage forgot to do MOT. MOT was due to expire within the next two days so had to spend so much extra time running around to get done.
29 maja 2025
Odpowiedź od Stratstone - Smart of Glasgow
Hi Sadif,
We regret that the MOT was not completed during your service appointment.
We appreciate your feedback and the time you've taken to share this.
We'll review our processes to prevent this issue from happening again.
Customer Services
Odpowiedź od Stratstone - Smart of Glasgow
Hi Sidney,
We're glad you were able to arrange a test drive of the car you wanted.
Customer Services
A45S service and recall
Had my car in for a service and recall work. Claire was very helpful and communicated all work carried out, even sorted my issues pairing my app to the car and organised a courtesy car due to the recall work requiring my car all day. Would highly recommend and will happily use again.
2 czerwca 2025
Odpowiedź od Stratstone - Smart of Glasgow
Hi,
We appreciate your positive feedback regarding your recent service and recall work.
We're happy to hear that you found Claire and that they were able to resolve your app pairing issue and arrange a courtesy car.
Customer Services
Ease of services
30 maja 2025
Odpowiedź od Stratstone - Smart of Glasgow
Hi Bob,
Thank you for the five stars.
Customer Services
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.