Stratstone - Porsche Centre Colchester Recenzje 

168
Wynik TrustScore: 4.5 na 5

4,5

Auto Way, Ipswich Road, CO49HA Colchester, GB


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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Had a totally amazing customer experience! Joe Mitchell was my service advisor and looked after me very well. My car was booked in to investigate a fault light / warning message… At the... Zobacz więcej

Oceniono na 5 z 5

Although only had my Porsche Macan a week the service I have received is 10/10. From the reception team to Joseph in Sales and Ben for my masterclass today! Let's hope this continues with aftersale... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Booked in and was reminded of date and time. Greeted with a smile explained how long etc asked if require a coffee , tea or cold drink in fridge. Given a Uber credit to go into town if you wish too... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Hugely expensive repairs outside of the warranty apparently. Lack of spares available meaning the car was with them for far longer than planned. Car returned with a fault that wasn't there before. The... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Salon samochodowy
  2. Stacja kontroli samochodów
  3. Producent samochodów
  4. Naprawa samochodu
  5. Wymiana oleju
  6. Komis samochodowy

Napisane przez firmę

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Napisane przez firmę

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Dane kontaktowe

  • Auto Way, Ipswich Road, CO49HA, Colchester, Zjednoczone Królestwo

  • 01206 598 209

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

168 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(168)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4420

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Enthusiastic salesman

The salesman, Joe, is really enthusiastic and helpful and shares my passion for the Porsche brand and it's the people that make a company good to deal with.

13 marca 2025
Logo Stratstone - Porsche Centre Colchester

Odpowiedź od Stratstone - Porsche Centre Colchester

Hi Ian

It's wonderful to hear that you had a positive experience and that you felt heard and understood.

We strive to provide excellent customer service and we're glad you enjoyed your interaction with Joe.

Customer Services

Oceniono na 5 z 5

Excellent service

Very efficient from start to finish

10 marca 2025
Logo Stratstone - Porsche Centre Colchester

Odpowiedź od Stratstone - Porsche Centre Colchester

Hi Paul,

We appreciate your kind words and are glad to hear that you had a positive experience.
Customer Services

Oceniono na 5 z 5

Excellent workmanship and good…

Excellent workmanship and good communication.

8 marca 2025
Logo Stratstone - Porsche Centre Colchester

Odpowiedź od Stratstone - Porsche Centre Colchester

Hi Samuel,

We appreciate your positive feedback and are glad you were satisfied with our service.
Customer Services

Oceniono na 4 z 5

Professional service as always

Professional service as always. Issues explained and fixed satisfactorily within mutually agreed timeframe.

4 marca 2025
Logo Stratstone - Porsche Centre Colchester

Odpowiedź od Stratstone - Porsche Centre Colchester

Hi Stephen,

We are pleased to hear that you were satisfied with the service you received.

We appreciate your business and will continue to strive for excellence in all that we do.

Customer Services

Oceniono na 5 z 5

Great experience - again.

Looked after very well by Mikayla with my recent booking at Porsche Colchester, but the whole team there are always extremely professional, efficient and friendly. Pleasure to do business with them.

4 marca 2025
Logo Stratstone - Porsche Centre Colchester

Odpowiedź od Stratstone - Porsche Centre Colchester

Hi John,

Thank you for your kind review.

We are delighted to hear that you had a positive experience and that Mikayla provided excellent service.

We appreciate your business and value your feedback.
Customer Services

Oceniono na 5 z 5

Recently moved across from another OPC…

Recently moved across from another OPC and the service has been exceptional.

21 lutego 2025
Logo Stratstone - Porsche Centre Colchester

Odpowiedź od Stratstone - Porsche Centre Colchester

Hi Cameron,

Thank you for your kind words.

We're so glad to hear you've had a positive experience since joining us.
Customer Services

Oceniono na 5 z 5

Great service

Very professional and friendly service from all members of staff.

10 lutego 2025
Logo Stratstone - Porsche Centre Colchester

Odpowiedź od Stratstone - Porsche Centre Colchester

Hi Denise,

Thank you for your kind words.

We're so glad to hear you had a positive experience.
Customer Services

Oceniono na 5 z 5

Heather and the team make the whole…

Heather and the team make the whole experience a pleasure from start to finish.
Highly recommend

6 lutego 2025
Logo Stratstone - Porsche Centre Colchester

Odpowiedź od Stratstone - Porsche Centre Colchester

Hi Jason,

We're so glad to hear you had a positive experience!

We appreciate your kind words about Heather and the team.
Customer Services

Oceniono na 5 z 5

I got an appointment quickly and…

I got an appointment quickly and everything was done to a very high standard. I am so happy

30 stycznia 2025
Logo Stratstone - Porsche Centre Colchester

Odpowiedź od Stratstone - Porsche Centre Colchester

Hi Linda,

We're delighted to hear you had a positive experience.

We strive to provide excellent service and appreciate your kind words.

Customer Services

Oceniono na 1 z 5

Can’t be bothered as nothing gets done

Can’t be bothered as nothing gets done. Something is changing at Colchester porsche

31 stycznia 2025
Logo Stratstone - Porsche Centre Colchester

Odpowiedź od Stratstone - Porsche Centre Colchester

Hi Gary,

Thank you for getting in touch.

We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.

If there is anything we can help with, please email service.followup@stratstone.com

Kind Regards,
Customer Services

Oceniono na 5 z 5

Extremely pleased with all aspects of…

Extremely pleased with all aspects of my service visit. Porsche Colchester were polite, attentive and delivered a great value experience. Will definitely come back and recommend them.

22 stycznia 2025
Logo Stratstone - Porsche Centre Colchester

Odpowiedź od Stratstone - Porsche Centre Colchester

Hi Sean,

Thank you for your kind review.

We are delighted to hear that you were pleased with the service you received.

We appreciate your feedback.

Customer Services

Oceniono na 1 z 5

Not Value for Money

I'm aware that your service arrangement includes the collection and return my car from my house with a courtesy car, but this must be booked in advance and unfortunately this was impossible due to lack of availability. I agreed to drop the car in the workshop on the 17th of Jan and collect it on the same day. I opted for a collection on Saturday morning to avoid Friday evening rush hour traffic. However, I dropped the car on Wednesday 15th of Jan with confirmation that the car will be washed and booked for a collection at 09:30 on Saturday 18th of Jan. To my surprise I received a call late on Friday afternoon that the service was completed but no time to wash the car and it can't be collected at 09:30 due to another booking. I suggested that I could be there to collect it at 08:30, but then I was told every effort would be made to wash the car. I was there at the agreed time and the car wasn't washed, what a great disappointment. Firstly, I paid full price for the service that was supposed to include collection and return the car to my house, but this wasn't the case, and the least service "washing the car" wasn't provided either. Extremely disappointed and dissatisfied, sadly there is no alternative Porsche around the area except London.

18 stycznia 2025
Logo Stratstone - Porsche Centre Colchester

Odpowiedź od Stratstone - Porsche Centre Colchester

Hello,

We understand your frustration with the inconvenience caused by the car wash delay and the lack of availability for the collection and return service.

We sincerely apologise for the disappointment this has caused.

We strive to provide a seamless and convenient service experience for all our customers, and we are committed to addressing your concerns and improving our processes.

Customer Services

Oceniono na 5 z 5

From the first phone call to the hand…

From the first phone call to the hand over of my car keys. Warm sence of trust, thanks to you all especially Rebecca @service Porsche Colchester

16 stycznia 2025
Logo Stratstone - Porsche Centre Colchester

Odpowiedź od Stratstone - Porsche Centre Colchester

Hi Steve,

We're so happy to hear you had a positive experience with our team.

Rebecca is a valuable asset to our service department and we appreciate you recognising her efforts.

Customer Services

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