Communication issues, no loan car or so I was told & after being in for service, i still had a service light on for something else. Very unorganised!
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The team was really professional and went above and beyond to make sure I understood everything that was needed. They even took the initiative to send me a video showing the health check of my car w... Zobacz więcej
Reakcja na opinię
This is my first time owning an Audi, and I have to say the service I have received has been absolutely brilliant! I received a letter notifying me of a recall, and after calling to arran... Zobacz więcej
From start to finish the experience was outstanding. The interaction with the staff that always go above and beyond to make the process stress free. Wolverhampton Audi after sales team always take the... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Salon samochodowy
- również w kategorii:
- Komis samochodowy
- Naprawa samochodu
- Producent samochodów
- Stacja kontroli samochodów
- Wymiana oleju
Napisane przez firmę
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Napisane przez firmę
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Dane kontaktowe
Raby Street, WV2 1BL, Wolverhampton, England, Zjednoczone Królestwo
- 01902 955 616
3,8
Dobra
99 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Stratstone - Audi Wolverhampton
Hi Elizabeth,
Thank you for your kind words.
We're glad to hear you found our service swift, helpful, and organised.
Customer Services
Odpowiedź od Stratstone - Audi Wolverhampton
Hi Inderjit,
Thanks for the great rating!
We are always happy to help.
Customer Services
Great service delivered by super…
Great service delivered by super friendly and attentive staff.
27 grudnia 2024
Odpowiedź od Stratstone - Audi Wolverhampton
Hi Andrew,
We truly appreciate you taking the time to share your thoughts with us.
We value your business and hope to see you again soon!
Customer Services
Odpowiedź od Stratstone - Audi Wolverhampton
Hi Rajesh,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Excellent service from Audi…
Excellent service from Audi Wolverhampton. Highly recommended
19 grudnia 2024
Odpowiedź od Stratstone - Audi Wolverhampton
Hi Adrian,
Thank you for your kind words.
We are delighted to hear you had a positive experience and appreciate your recommendation.
Customer Services
Disgustingly expensive
Disgustingly expensive, went for a service and was told I needed new brake pads… They quoted me three times the price of any other garage nearly £900…. Makes me not want to lease an Audi anymore.
20 listopada 2024
Odpowiedź od Stratstone - Audi Wolverhampton
Hi
We are sorry that you feel this way.
Our prices are set from the manufacturer themselves and this is because we use genuine manufacturer parts with manufacturer trained technicians.
I will however ensure that all your feedback is passed over to the relevant leadership team.
Customer Services
I attended Stratstone Audi for a small…
I attended Stratstone Audi for a small piece of work to be complete, Victoria did an amazing job of looking after me as I needed to attend some conference calls, she arranged hot drinks and a comfortable place to sit – she was great, a credit to this dealership
12 czerwca 2024
Odpowiedź od Stratstone - Audi Wolverhampton
Hi Michael,
We are delighted to hear about your positive experience at our dealership.
We are thrilled that Victoria went above and beyond to ensure your comfort and provide excellent service.
It's wonderful to hear that she made your visit so pleasant.
We appreciate your kind words and will share your feedback with the team.
Customer Services
5 star customer service
From start to finish the experience was outstanding. The interaction with the staff that always go above and beyond to make the process stress free. Wolverhampton Audi after sales team always take the stress out of stressful situations well done to the team.
29 listopada 2024
Odpowiedź od Stratstone - Audi Wolverhampton
Hi Kelly,
Thank you for your kind words.
We are delighted to hear that you had a positive experience and that our team was able to make the process stress-free.
We appreciate your feedback and hope to see you again soon.
Customer Services
I told Audi that why don’t you guys…
I told Audi that why don’t you guys changed the other belt on the engine while you also changing the Timing belt & iv got a Engine light come on every time I switch my engine on , not happy at all the with main dealers of Audi
14 listopada 2024
Odpowiedź od Stratstone - Audi Wolverhampton
Hi Raj,
We understand your frustration with the engine light issue and appreciate you bringing it to our attention.
We strive to provide the best possible service to our customers, and we're sorry to hear that your experience fell short of your expectations.
We'll take your feedback seriously and use it to improve our service moving forward.
Customer Services
Always excellent service and sales at…
Always excellent service and sales at Wolverhampton Audi, latest car is my 7th new Audi from Wolverhampton since 2013
10 stycznia 2024
Odpowiedź od Stratstone - Audi Wolverhampton
Hi Timothy,
Thank you for your kind words and continued loyalty.
We're thrilled to hear you've had such positive experiences with us over the years.
Customer Services
The work had to be done as it was a recall
My car was in for a recall repair that was done very quickly and to the schedule tine i had asked
31 października 2024
Odpowiedź od Stratstone - Audi Wolverhampton
Hi Steve,
We appreciate you taking the time to share your positive experience.
We're glad to hear that your recall repair was completed promptly and according to your schedule.
Customer Services
Very poor
Almost impossible to book the car in for repairs. Both phone messages as well as enquiries online were not replied to over a period of 6 weeks.
The work once it went in was only half done and requires a further trip. Frankly depressed at the prospect having try and get it booked.
The person at the very end of the process when picking it up seemed better, but equally didn't actually make anything happen. Should have been "right when can I/someone call to book and get this finished off". We were going to be sent the video of the further work needed doing - never turned up.
Overall a rubbish experience. If you can't get a car serviced and maintained then not much point buying it. This group now has a relative local monopoly on Audi given its other garages across the midlands. Likely look at another marque for the next purchase.
Wouldn't recommend unless you have to. Stafford Audi isn't Stratstone and may be a better bet, although haven't tried as quite far for us, but couldn't be worse.
7 listopada 2024
Odpowiedź od Stratstone - Audi Wolverhampton
Hello Robert,
We understand your frustration with the recent service experience.
We apologise for the delays in communication and the incomplete repair work.
We strive to provide excellent customer service and are disappointed to hear that your expectations were not met.
We will take your feedback seriously and use it to improve our processes.
Customer Services
Spot on. Dealt with straight away and made…
Dealt with straight away and made comfortable from arrival to departure.
31 października 2024
Odpowiedź od Stratstone - Audi Wolverhampton
Hi Mr Mason,
We really appreciate this positive review!
Thanks so much!
Customer Services
Odpowiedź od Stratstone - Audi Wolverhampton
Hello Bally,
Thank you for your review.
We're sorry to see that you've had a 1 star experience. If you have any outstanding issues that we can assist you with, please get in touch with us at service.followup@stratstone.co.uk.
Thank you,
Customer Services
James 👍 you done good job
I was pick up my car today
They updated software correctly well done
21 września 2024
Odpowiedź od Stratstone - Audi Wolverhampton
Hello Savas,
I can assure you that all of our technicians are fully qualified and trained.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Incredibly poor customer service
Was informed I would get calls relation to servicing on the app and further work; which did not occur.
They offer a wash and clean of the car, which was still dirty and barely vacuumed on the inside. I am not sure why they offer this, if it is going to get poorly done.
Their car park is incredibly small and they have their cars blocking the exit/ squeezed in, good luck getting your car out.
Not what I expected from an Audi main dealer. You get treated much better from independent garages. Won’t be coming back here for sure!
1 października 2024
Odpowiedź od Stratstone - Audi Wolverhampton
Hi Mohammed,
We appreciate you taking the time to share your feedback.
We understand your disappointment with the service you received, and we apologise that it did not meet your expectations.
We strive to provide a positive experience for all our customers, and your feedback is valuable to us as we work to improve our services.
Customer Services
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.