The staff member I dealt with, supposed to be one of the senior sales people was extremely rude. I do not recommend anyone to visit or buy a car from here.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The problem of the Q5 was explained to me clearly including the waiting time. Parallel to that is the excellent support in providing a courtesy car until the repair is rectified. Special mention to El... Zobacz więcej
Reakcja na opinię
⭐️⭐️⭐️⭐️⭐️ Review: Kieran did an outstanding job washing my car — his attention to detail is second to none. The car has been with Audi for two weeks, and it came back looking absolutely spotless tha... Zobacz więcej
Reakcja na opinię
My first time dealing with Audi and I had a very nice experience from start to finish. Andy looked after me throughout the process and made everything quick, easy and straightforward. He was professio... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Salon samochodowy
- Stacja kontroli samochodów
- Producent samochodów
- Naprawa samochodu
- Wymiana oleju
- Komis samochodowy
Napisane przez firmę
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Napisane przez firmę
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Dane kontaktowe
Kinson Drive, B78 3JF, Tamworth, England, Zjednoczone Królestwo
- 01827 952 190
3,4
Średnia
130 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Amazing team
I recently bought a used Q5 from Tamworth Audi, The car was absolutley stunning in every sense. The Sales team were really helpful and amazing. There was a minor issue but Carl Connolly the Sales Manager was all over it in no time at all and it was sorted. I am so grateful to Carl and the team and I am loving the amazing car. I would reccomend the dealer with no hesitation and I will be back.
5 lutego 2026
Opinia niezależna
Odpowiedź od Stratstone - Audi Tamworth
Hi Martin,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Carl at Dealership
Have a lovely day!
Tamworth Audi Customer Services
Matt Dennison was extremely helpful and…
Matt Dennison was extremely helpful and professional throughout the process of my buying an Audi Q5.
16 stycznia 2026
Odpowiedź od Stratstone - Audi Tamworth
Hello,
Matt will appreciate you leaving this review - thank you!
Have a nice day!
Stratstone Customer Services
They had the vehicle for over 5 months…
This was Stratstone Tamworth Audi.
They had the vehicle for over 5 months to do a gearbox repair.
I incurred costs of £3500 in payments for a vehicle I never even had possession of.
4 lutego 2026
Odpowiedź od Stratstone - Audi Tamworth
Hi Nick,
Thanks for sharing your feedback on your experience with Tamworth Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Tamworth Audi Customer Services
If I could give zero stars I would
If I could give zero stars I would, do not get involved with this dealership, they don’t call you back, never answer the phone,they have tried to get me to pay for repairs to my car that’s under warranty, after a mix up between them and Audi assist, avoid at all costs
3 lutego 2026
Opinia niezależna
Odpowiedź od Stratstone - Audi Tamworth
Hi Hickin,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Tamworth Audi Customer Services
Odpowiedź od Stratstone - Audi Tamworth
Hi Merrill,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
A very pleasant visit to Audi Tamworth
No stress as my car was in good hands and the visit was enjoyable and pleasant! Thank you all!
14 stycznia 2026
Odpowiedź od Stratstone - Audi Tamworth
Hello Clara,
We appreciate you leaving us a review - thank you!
Have a nice day!
Tamworth Audi Customer Services
Odpowiedź od Stratstone - Audi Tamworth
Hello Nigel,
Thanks for sharing your feedback on your experience with Tamworth Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Tamworth Audi Customer Services
I booked my car in for a service and…
I booked my car in for a service and MOT. I found the staff to be very professional and friendly. Everything was on time.
8 stycznia 2026
Odpowiedź od Stratstone - Audi Tamworth
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Tamworth Audi Customer Services
Some delay, but success achieved
Eventually (23.12.25) received the second key for a demonstrator Audi Q2 - it was not provided on delivery of the car purchased Nov 25
23 grudnia 2025
Odpowiedź od Stratstone - Audi Tamworth
Hello Pam,
Thanks for taking the time to leave your review. We're pleased to hear the team looked after you and that things went smoothly overall. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Tamworth Audi Customer Services
Odpowiedź od Stratstone - Audi Tamworth
Hello Chris,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Tamworth Audi Customer Services
Odpowiedź od Stratstone - Audi Tamworth
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Tamworth Audi Customer Services
customer service and efficiency
8 grudnia 2025
Odpowiedź od Stratstone - Audi Tamworth
Hello Nadia,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Curtesy car cancelled
Curtesy car cancelled. Nothing but issues since had a service. Should have left it alone.
4 listopada 2025
Odpowiedź od Stratstone - Audi Tamworth
Hello Joanne,
Thanks for sharing your feedback on your experience with Tamworth Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Customer Services
Odpowiedź od Stratstone - Audi Tamworth
Hi Hannah,
Thanks for sharing your feedback on your experience with Tamworth Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Tamworth Audi Customer Services
Service
Great service from Audi, Anthony helped me through the process really well.
17 października 2025
Odpowiedź od Stratstone - Audi Tamworth
Hello Nongyue,
We appreciate you leaving us a review - thank you!
Have a nice day!
Tamworth Audi Customer Services
⭐️⭐️⭐️⭐️⭐️ Review:
⭐️⭐️⭐️⭐️⭐️ Review:
Kieran did an outstanding job washing my car — his attention to detail is second to none. The car has been with Audi for two weeks, and it came back looking absolutely spotless thanks to his effort. A special mention to Toby in customer service as well for keeping me well-informed throughout the process. Great team and excellent service all around!
31 października 2025
Opinia niezależna
Odpowiedź od Stratstone - Audi Tamworth
Hi John, thank you for your kind review; we are happy to pass along your comments to the team here at Stratstone Brand! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Stratstone Customer Services,
stratstonecustomercare@stratstone.com.
The Service Rep was very helpful and…
The Service Rep was very helpful and pleasant. Unfortunately, the promised wash and vacuum was missed. The service desk was closing at 1 PM, so we were offered a reimbursement for an external wash. Given the effort required to get the car washed elsewhere and submit a claim, we feel the chance of us being refunded is probably slim.
4 października 2025
Odpowiedź od Stratstone - Audi Tamworth
Hi Adam,
We appreciate your feedback and are glad the service representative was helpful.
We regret that the wash and vacuum were not completed and that the timing made it difficult to resolve.
We'll review our processes to prevent this issue in the future.
Customer Services
Service While You Wait
Friendly helpful staff, service carried out as scheduled, car valeted and plenty of free coffee.
2 października 2025
Odpowiedź od Stratstone - Audi Tamworth
Hi Jill,
We're happy to hear that you found our staff friendly and helpful, that the service was completed on time, and that you enjoyed the car valet and coffee.
Customer Services
Better than other main dealers I have used.
Booking was easy (easier than other main dealers of other Franchises I have used). No delays in getting a booking. Kept up to date at all times on collect and return service and drivers were friendly and polite.
26 września 2025
Odpowiedź od Stratstone - Audi Tamworth
Hi Ian,
We're happy to hear that you found booking easy and prompt compared to other dealerships.
We appreciate your feedback regarding the updates and friendly drivers.
Customer Services
Communication could be a lot better…
Trying to phone up and talk to someone is a nightmare and more attention to receiving calls from customers should be looked at as a priority.
Also if a courtesy car is booked 3 months in advance, it shouldn’t be cancelled the day before the appointment is due
25 września 2025
Odpowiedź od Stratstone - Audi Tamworth
Hi Daz,
We appreciate your feedback and apologise for the difficulty you experienced when trying to reach us by phone.
We're also sorry about the late cancellation of your courtesy car booking.
We'll review our processes to improve our responsiveness and booking reliability.
Customer Services
Doświadczenie Trustpilot
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