From friendly reception to picking up my car after servicing my experience has been pleasant, reassuring and professional. I’m confident that the servicing and vehicle check was thorough and reliable.... Zobacz więcej
Lokalizacja
Zmień lokalizacjęNorth field Drive, Milton Keynes, MK15 0DQ Buckinghamshire, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The staff are brilliant. It's the Audi A4 reliability I have an issue with. Conbox (J949) failure in under 7 years costing under £1800 just unbelievable. All my previous cars (Nissan, Toyota & Honda)... Zobacz więcej
Purchased a brand new Audi Q6 e-tron (KW75 UOC) from Stratstone Audi Milton Keynes in February 2026. Within weeks: recurring boot/tailgate fault (showing open on the Audi app) and chargin... Zobacz więcej
On arrival you are made welcome by the polite and friendly amazing staff . Then directed to the correct department whilst waiting offered drinks. Once with your allocated advisor all is explained... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Salon samochodowy
- również w kategorii:
- Komis samochodowy
- Naprawa samochodu
- Producent samochodów
- Stacja kontroli samochodów
- Wymiana oleju
Napisane przez firmę
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Napisane przez firmę
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Dane kontaktowe
North field Drive, Milton Keynes, MK15 0DQ, Buckinghamshire, Zjednoczone Królestwo
- 01908 086 679
3,7
Średnia
217 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
1 month waiting appointment and after…
1 month waiting appointment and after arrival no appointment. Everything proofed by mails and calls. Very disappointing and unpleasant situation .
5 marca 2025
Odpowiedź od Stratstone - Audi Milton Keynes
Hi Simon,
We understand your frustration with the appointment situation. It's disappointing when things don't go as planned, especially after waiting for a month.
We value your feedback and will use it to improve our processes.
Customer Services
Odpowiedź od Stratstone - Audi Milton Keynes
Hi Wamedh,
We appreciate you taking the time to share your positive experience.
Customer Services
AVOID AT ALL COST!
There are better Audi dealerships nationwide that provide superior services, even remotely. My wife had the unfortunate experience of dealing with this dealership while searching for a new car. After deciding on a model, we were asked to reserve the car by paying a sum and were explicitly told that the money was refundable if my wife changed her mind within 14 days.
We subsequently found a better deal elsewhere and requested a refund of the money paid. Suddenly, their tone changed, and the salesperson refused to refund the money, citing a conversation I had with one of their managers over the phone after the payment was made.
I did not know one party could unilaterally and verbally make such substantial changes to an agreement, especially after we were told that my wife had 14 days to change her mind. Additionally, she was not provided with a copy of, nor did she sign, any Terms & Conditions of the Deposit as per the Motor Ombudsman's Motor Industry Code of Practice for Vehicle Sales. We even offered that they deduct the amount of money they had spent on privacy glass and refund the remainder.
They have refused and not even responded to our emails/complaints. We also completed an electronic complaint form on the main Stratstone website but have not even received any acknowledgement as to whether the matter is being dealt addressed. We are still waiting!
As such, we are now pursuing the matter through other channels we do not believe they have any intention of dealing with the issue. As mentioned, there are better Audi dealerships nationwide who will deal with you in good faith.
21 grudnia 2024
Opinia niezależna
Odpowiedź od Stratstone - Audi Milton Keynes
Hi Malik,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Great Service Dept - Sorry Sales
Great Service Dept., A shame for the sales dept. Upgrade invitation turned to a time pressurised Sales Event. Not feeling the valued customer. Will look elsewhere for my next vehicle
5 marca 2025
Odpowiedź od Stratstone - Audi Milton Keynes
Hi Tony,
We appreciate you taking the time to share your feedback.
We're sorry to hear that your recent experience with our sales department was not what you expected.
We strive to provide a positive and comfortable experience for all our customers, and we'll take your feedback into consideration as we continue to improve our processes.
Customer Services
No courtesy car available
No courtesy car available in Audi Milton Keynes. I did the booking 3 weeks in advance and I was only told no courtesy car will be available on the Saturday before the Monday when the service was booked. When called to complaint I was told they knew weeks ago it wont be courtesy car available. I was not notified on time. They never apologised and they didn't offer any option so they just didn't care about the impact this could have on my arragements for the day Very poor service and no consideration to clients...
25 lutego 2025
Odpowiedź od Stratstone - Audi Milton Keynes
Hi Jose,
We understand your frustration with the lack of a courtesy car and the late notification.
We strive to provide excellent service and appreciate you bringing this to our attention.
We will use your feedback to improve our communication and ensure our customers are informed in a timely manner.
Customer Services
Once again Abbi went above and beyond…
Once again Abbi went above and beyond to ensure an amazing experience.
2 stycznia 2025
Odpowiedź od Stratstone - Audi Milton Keynes
Hi Sarah,
Thank you for taking the time to leave us this brilliant 5* review.
Your comments have been passed to management team to ensure that Abbi receives recognition for their fantastic customer service.
Have a lovely day,
Customer Services
excellent service
21 lutego 2025
Odpowiedź od Stratstone - Audi Milton Keynes
Hi Ann,
Thank you for the five star review.
Have a nice day!
Customer Services
Very poor service mainly for lack of…
Very poor service mainly for lack of competence in rectifying faults and poor advice resulting in vehicle being booked in four times in 3 months when all could have been dealt with in one visit. What a let down! Customer advisor friendly and supportive but let down by management and back office / service technicians etc.
10 stycznia 2025
Odpowiedź od Stratstone - Audi Milton Keynes
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have had a negative experience with our service
We value your feedback and will use it to improve our processes.
Customer Services
The workshop have been unable to…
The workshop have been unable to rectify the electrical fault despite two attempts so far
31 stycznia 2025
Odpowiedź od Stratstone - Audi Milton Keynes
Hi Farshid,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Great customer service amazing at…
Great customer service amazing at keeping you informed every step of the journey
22 stycznia 2025
Odpowiedź od Stratstone - Audi Milton Keynes
Hello Amanda,
Thank you very much for your 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
Excellent customer service from…
Excellent customer service from Cameron. Pleasure to deal with from getting the car to Milton Keynes to view and then to driving off. Thank you.
29 stycznia 2025
Opinia niezależna
Odpowiedź od Stratstone - Audi Milton Keynes
Hi Suzie,
We're thrilled to hear about your positive experience with Cameron and the entire process.
We appreciate your kind words and are glad you enjoyed your visit.
Customer Services
I just wanted to share my appreciation…
I just wanted to share my appreciation for the fantastic service at Milton Keynes Audi. The team always goes above and beyond, making every visit a great experience.
A special thanks to Abi, and Gary in the service department for their professionalism and efficiency—they’re always so helpful! Also, a huge shoutout to Leon Carrington for making my car-buying journey smooth and enjoyable. His knowledge and customer care were exceptional.
Milton Keynes Audi truly delivers top-tier service, and I wouldn’t hesitate to recommend them. Thanks again!
12 stycznia 2025
Odpowiedź od Stratstone - Audi Milton Keynes
Hi Shaz,
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you are happy with the service you receive at Milton Keynes Audi.
We are thrilled that you found Abi, Gary, and Leon to be so helpful and that they made your experience so enjoyable. We appreciate your feedback and are glad you are happy with our team.
Customer Services
Charlea was EXCELLENT
Charlea was attentive, friendly, helpful, informative - just what every customer desires. Nothing was a problem and she was happy to help. Brilliant
17 stycznia 2025
Odpowiedź od Stratstone - Audi Milton Keynes
Hi Mrs Kaur,
We are so glad to hear you had a positive experience.
We appreciate your kind words about Charlea and her dedication to providing excellent customer service.
Customer Services
Odpowiedź od Stratstone - Audi Milton Keynes
Hi Graham,
We appreciate your kind words about Misha.
Customer Services
Odpowiedź od Stratstone - Audi Milton Keynes
Hi David,
We're so glad to hear that you had a positive experience.
We appreciate your kind words about Jack's exceptional service.
Customer Services
Odpowiedź od Stratstone - Audi Milton Keynes
Hi Bernie,
We are always striving to improve our services and value your input.
Customer Services
Went there for an airbag recall.
Went there for an airbag recall.
Was meant to recieve a free health check - never happened.
I had to reset all my windows, key fobs and time and date on dash.
Am also still waiting for an invoice via email to confirm the work carried out.
Very dissapointing really!
21 grudnia 2024
Odpowiedź od Stratstone - Audi Milton Keynes
Hi Steven,
Thank you for your review.
We're sorry to see that you had a negative experience with us.
We pride ourselves on working hard to deliver the best possible customer service and would really like to assist with your outstanding issues.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thanks,
Customer Services
Odpowiedź od Stratstone - Audi Milton Keynes
Hi,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Excellent service across the whole…
Excellent service across the whole board to perfection.
13 listopada 2024
Odpowiedź od Stratstone - Audi Milton Keynes
Hi,
Thank you for your kind words.
We're thrilled to hear you had a positive experience.
Customer Services
Quality of service and your service…
Quality of service and your service personnel very professional.
28 listopada 2024
Odpowiedź od Stratstone - Audi Milton Keynes
Hi Robert,
Thank you for your kind words.
We appreciate your feedback and are glad to hear you had a positive experience.
Customer Services
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.