Issue after issue; stickers printed incorrectly, colours coming out poorly, always with excuse after excuse made after repeated attempts at communication, with me always giving the benefit of the doub... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Absolutely avoid like the plague. Zero communication. Delivery takes weeks and weeks and weeks. False promises (they said they’d deliver last week and still haven’t heard anything from them). Just abs... Zobacz więcej
Shocking service - can't get anything right, terrible turnaround times - been waiting over 3 weeks for our order. Last-minute issues when things sat on the printer, can't tell me which item has the pr... Zobacz więcej
Reakcja na opinię
Easy design maker and editor on the website, simple ordering process and reasonable pricing. It did take quite a while to complete, but that might just be due to me growing up in the age of next day... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Stickythings Limited provide a first class service for printing labels & stickers. Whether you are just starting out or you're within a multi national corporation, Stickythings Limited can save you time and money.
Dane kontaktowe
Unit D37, Kestrel Court, Portishead, BS20 7AN, Bristol, Zjednoczone Królestwo
- 01275 390657
- info@stickythings.co.uk
- www.stickythings.co.uk
2,1
Słaba
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Poor
I ordered and paid for my stickers on 10th February before going on holiday. 2 of my sizes didn't upload for my artwork, so I sent these on my return on 22nd Feb. I then had to chase proofs on 2nd March and they were approved the following day when I was told they were sent to press and would be dispatched in 2-3 working days. I have then chased these a further 5 times with no response to my last 2 support tickets. I asked last week if the stickers that were already printed could be sent to us as we are desperate. I have had no reply and there is no way of escalating my queries. replies have not come within 24 hours and the order status has not been updated since 10th March.
I appreciate there are large quantities and large stickers but I have been told 4 different dates for receiving my stickers and only been updated after chasing when the date has passed.
This is not customer service and taking the huff with every disgruntled customer is no way to run a business.
Please send me the stickers that are ready and have already been paid for in full.
22 marca 2022
Opinia niezależna
Odpowiedź od Stickythings Limited
Dear Amy,
Whilst we appreciate your frustration, you have ordered something that is considerably large and it takes time to produce. I'll give you an example; most of our orders consume roughly 1-2 meters of vinyl material at most. These can be expedited quickly. Your order consumes over 80 linear meters alone.
To print that much vinyl at high quality takes days, not hours at 4.4m/h. Because your labels are so large (ie signage), we cannot run them overnight as we do with others to speed up processes, so they have to be produced during working hours so that we can ensure top quality. I'd be sure many other suppliers that use the same equipment and print quality as us would face the same issues. Signage companies would probably have been quicker, but way more expensive and lesser quality.
Vicky has been responding to you to keep you updated as much as we possibly can. However we also have other work to produce at the same time as your order, so the presses have to be shared accordingly.
I can assure you we have been running your order non-stop since approval, it's literally going as fast as possible and has just completed in full today.
We will arrange a pallet courier to collect asap from us, as the order is so large in size it cannot go with our standard courier.
Kind Regards
Matt
poor service and worse communication
printed the wrong size label in very poor quality and then have ignored every email i have sent them and are unwilling to correspond, many other customers have the same experience the staff attitude is very passive agresive will not deal with them again and will just accept having lost my money by this point.
2 marca 2022
Was so hesitant to purchase BUT WOW…
Was so hesitant to purchase from Stickythings at first as I thought the price was too good to be true. But OH MY GOD! I have just received the labels I ordered for my essential oil business & I COULD NOT BE HAPPIER! I really don't understand what the complaining is about when reading the bad reviews. Labels arrived the next day after being printed, not to mention how cheap they are & the quality really is amazing!! I received help every step of the way from Vicky within customer service & the responses were very quick. It was just such a smooth process overall! Honestly, look no further. Best company out there for labels!
Thank you so much!
17 lutego 2022
Opinia niezależna
Will give three stars for fast refund..
Will give three stars as they did issue a refund, they were slow processing my order so agreed to refund. Very strange company, never seen customer service enquiry saying if you aren’t polite enough we won’t answer your messages, the actual customer services were great but think they are putting people off by saying they might not bother to reply to you if you don’t say hello but instead message where is my order? I wouldn’t personally message that but would still expect someone that did to receive a response. Wont be using them for this reason and that it took too long for my order to be processed..
7 lutego 2022
Opinia niezależna
Odpowiedź od Stickythings Limited
Thanks for the review Adele,
You'd be surprised how many people are rude on a daily basis, even when we are trying to help them, going beyond our service. There are many self-entitled & arrogant people in our line of work. We have working relationships with many printing companies in the same line of work, they ALL experience the very same issue, they just choose to put up with it rather than address it head on. Since we put the notice up, the rudeness stopped and we can concentrate on production rather than replying to unneccesary issues. We reached a point internally where we would have lost support staff due to the constant battle with it, so we now just won't tolerate people who are rude. If being reminded to be polite puts people off, as far as we're concerned they're the ones that we don't want to deal with. It costs nothing to be polite.
We offer a decent, fast, honest, cost effective service with quality better than the rest. We simply don't need to be on the receiving end of other peoples daily personal issues, usually when they're also self-inflicted. I hope that clarifies why we put the notice up.
Kind Regards
Great quality, fast service
I want to start this by saying I am very happy with the product delivered and the service. I have ordered labels for my products twice and will happily continue to use this company.
The reason I am writing this review is that I had some small concerns after I ordered because there was some unusual language on the checkout page with regards to them not answering customer service emails that are not polite. This lead me to search for reviews about them and I read a few negative reviews about their customer service (and it actually seemed to me to be the owner's interactions perhaps).
My advice to the owner would be to leave things to your customer service team, they seem superb. No need to respond to reviews, as there is nothing to gain. I also think you should change the language on the confirmation page (maybe it was the help page) about not responding to customers, this raised an unnecessary red flag for me.
Overall, I am very happy with the product, the customer service (I did contact them post-purchase to enquire about timelines), and the delivery. If you are having any doubts or reservations, I would set them aside and make your purchase.
10 stycznia 2022
Opinia niezależna
Excellent communication and such good…
Excellent communication and such good quality labels. Ordered from another company before and wasn’t too impressed, so glad I came across Stickythings, I won’t go anywhere else now. Really happy with them and their services.
1 stycznia 2022
Opinia niezależna
Slow and uncommunicative
Strange website, poor communication, slow slow turnaround.
I ordered labels, but due to my own mistake with the fiddly website (upload artwork, then back to the order to click another button to say 'yes I've uploaded', there was a delay of a few days. However, I've now been waiting another 9 days since that, and haven't even seen a proof yet. Comparitively cheap, but it's not hard to see why.
30 listopada 2021
Opinia niezależna
Good quality labels and well within advised timeframe
UPDATE: credit where credit is due. Despite the original proofs taking slightly longer than advised they more than made up for it by then despatching them the following working day after approval. They arrived today wel within the timescales and they are perfect. Top work 👍🏼
Good quality labels and at a decent price. One of the few to have no MOQ on orders. Sadly they seem to be struggling a little with times currently. Website currently states to allow up to 24 hours for a proof, it’s now been 41 hours and still no proof. An email was sent yesterday and another today, the first being 24 hours ago with no response. Matt seems adamant in a few other responses to other people that they will respond to tickets quickly, and keeps referring people to the yellow notice at checkout. I did see this (and I agree, it’s unmissable) but it doesn’t mention proof times, only despatch times once approved, so there is no notice about a delay in proof times.
Should I receive a response to my emails or a proof in the near future and the labels be sent within timeframe, I will be happy to amend my review.
UPDATE:
No ticket numbers. One email sent to the address on the top of the website yesterday at 14:52 and another today which was just a reply to the order confirmation email, so not sure if they got picked up anyway, but I never received a response with a ticket number for either of them.
Proofs all approved. Wasn’t aware they needed bleed as we’ve never added it on before for similar labels, it will bare it in mind for next time.
10 listopada 2021
Opinia niezależna
Odpowiedź od Stickythings Limited
Hi Kieran
Proofs are with you now, we had to manually add some bleed to all the designs you sent through as it was supplied without bleed.
I checked and couldn't see any recent emails from you in our ticket system, do you have a ticket number?
Kind regards
Matt
Product is satisfactory, but...
Product is satisfactory; however, it always takes longer than the suggested lead-time to deliver and the customer service isn't always great.
29 października 2021
Great quality for a good price
Great quality for a good price. Will be reordering.
15 października 2021
I use sticky things for all my product…
I use sticky things for all my product labels. The quality of the labels is amazing and the customer service is excellent
9 października 2021
Great service
Great service, the stickers we ordered arrived promptly & are of really good quality. The ordering process was straightforward & I'll definitely be ordering again.
9 października 2021
excellent service
9 października 2021
Desperately needing a proof check…
Desperately needing a proof check before printing. My final online version did not agree with the prints they supplied. A Proof check would have solved this!
8 października 2021
Odpowiedź od Stickythings Limited
Hi Tom,
We proof all our orders, there are 2 systems when you place an order;
1. You design online and approve it yourself before proceeding to checkout.
2. You upload and submit files and we send a pdf proof to approve.
I can see you designed and approved your label yourself using option 1. So whatever appeared on your label is exactly as you designed.
I’ve double checked the files and the prints and they match precisely with what you designed. I’m afraid this would be an issue borne by approving artwork you didn’t want to approve.
I hope that makes sense
Kind regards
Matt
Good turnaround good product
8 października 2021
Long lead time…
Long lead time…
I was really worried that the stickers weren't going to arrive in time, and after waiting the '6 working days' with no news I emailed the company, and was assured they'd meet my deadline. They did arrive just in time at the end of that week, which I was thankful for, but the worry leading up to a big event wasn't great.
6 października 2021
Excellent service
Excellent service. I've had to change my design last minute and they dealt with it very timely.
4 października 2021
I love this company and their products
I love this company and their products, really happy with my paper labels, they look stunning on my candles and products. Customer service was very good and the system very easy to use. Many thanks
4 października 2021
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