Sprintrenewables Recenzje 17

Had a new system fitted by sprint....new boiler, radiators etc and also a new bathroom. Could not fault them from start to finish. Very professional. Great communication and very informative. Couple of hiccups but nothing major and was resolved quickly and efficiently. Will definitely recommend to friends and family and won't hesitate to have them again in the future.

I recently had work completed by Sprint Renewables Ltd and couldn’t be happier with the service from start to finish. The team was professional, knowledgeable, and clearly experienced in renewable energy solutions.

They installed air source heat pump / solar PV / battery storage , and the whole process was handled smoothly. Communication was excellent throughout, with everything clearly explained so I understood exactly what was being done and how the system works.

The installation itself was carried out efficiently and to a high standard, with great attention to detail and minimal disruption to my home. The team was punctual, respectful, and left everything clean and tidy once the job was complete.

It’s reassuring to work with a company that is both Cosy accredited and an Octopus Trusted Partner, and it really shows in the quality of their work.

I would highly recommend Sprint Renewables Ltd to anyone considering renewable energy upgrades.

Had my air source heat pump serviced again by Sprint, brilliant job as always. Fully checked the system, and filled in the service record. Every since the system was fitted they have been nothing but helpful, and it’s so easy to arrange the service with the helpful office staff

Brilliant team of guys office staff very helpful answered all my questions and put me at ease defiantly will be recommending this company to friends

I’ve recently had an Air Source Heat Pump fitted by Sprint and I cannot recommend them enough. All the lads were polite and they left my property clean and tidy. All the work was done as professionally as I’d hope.

Recently had an installation carried out by the team at Sprint, the guys who carried out the survey were very thorough and gave me options where I could have my heat pump installed, the installers were amazing, so polite, clean and tidy and there work was outstanding, they never stopped and were so respectful, 5 star quality, 5 star service

Very professional service extremely efficient and from start to finish the work ran very smoothly I would highly recommend them if you are looking at have this sort of work done on your property

A very professional, friendly and extremely well organised team, that insulated our stone barn conversion,fitted our new air source heat pump system as well as arranging solar panels and storage batteries. All members of the team were tidy, clean and respectful at all times. All queries were handled professionally and effectively. An excellent service from start to finish. I have no hesitation in recommending this excellent team of experts. The aftercare service is also highly commendable.

I have recently had an air source heat pump and solar panels fitted to my home by sprint. They were absolutely amazing. I had a few queries at first but the whole team from start to finish made me feel at ease about having an heat pump fitted. The fitters were very respectful of our home and kept it as tidy and clean as they could throughout the job which I always find a bonus! Definitely recommend

Originally when Sprint Renewables installed my heat pump, gas boiler and solar panels, I was happy with the work. However, 2 years down the line when both heat pump and boiler stopped working during a cold period, my opinion changed. Everyday I was told an engineer would call next day and nothing. I was without heating or hot water for 7 days. I told the company I am a registered vulnerable person aged 78 but this didn’t seem to make any difference. Fortunately Alpha the manufacturers sent excellent engineers to sort out the problems. They said that the flue had never been installed correctly and the system had never been flushed consequently the items stopped working because they were so dirty. Nearly 2 weeks later, Sprint Renewables have never come back to me despite my repeatedly telling them that their failures in the installation caused all the problems. RS

Recently had an installation carried out by Sprint Renewables and have to say the service and experience was 1st class from start to finish.

A full design was done on my property, and options explained on which heat pumps and locations for cylinders etc.

The installers arrived bang on time, were respectful to my property making sure things were covered. They worked so hard and seemed to never stop.

After the install I had an inspector attend to check all the work and explain everything again to me with regards to working the system.

Would recommend Sprint and the team to everyone I know

Sharon

We had ECO4 retrofit work completed by Sprint Renewables, including insulation and associated measures.

To be fair, the final outcome on the main issue was positive: the stair-end wall was eventually insulated, the door was installed, and the area was boarded and plastered. They did return and complete these works, which resolved a long-standing point of contention.

However, the process to reach that point was far more difficult than it needed to be. Communication and coordination were consistently poor, with long delays, missed expectations, and changing explanations about scope (including reliance on “open plan” arguments and a condensation risk analysis). This meant a relatively small but important part of the job required persistent chasing over a long period before it was addressed.

There were also earlier issues during the project that added to the frustration, including multiple visits needed to correct earlier installation problems, disruption to the property, and site conduct that fell below an acceptable standard.

While the tiles were removed as part of completing the stair-end wall works, a small section of the adjacent kitchen wall was left unplastered where tiles had been removed, including around a switch. This means the area has not been fully made good, despite the main works being completed.

In summary, Sprint Renewables did ultimately complete the core works and the technical outcome on the disputed wall is acceptable. However, the overall experience involved unnecessary delays, inconsistent communication, and avoidable friction. The workmanship can be satisfactory when the job is finished, but project management, clarity, and customer handling need improvement.

This company took over a quote from a previous company with short notice. At a very difficult time when husband had been admitted to hospital. So majority of work done while I was not there. I came home every night to a clean home, all rubbish removed and taken away. Now 18 months later they are still at the end of the phone if I have a 'glitch' I don't understand. One hiccup with valliant ASHP. They came out next day (Friday) and had Valliant engineer there Monday morning to fix it. Ensuring I had hot water over weekend by showing me how immersion worked (I had never needed it)

Sprint Renewables fitted my air source heat pump system, solar panels and new radiators/extractor fans/vents and insulation.

Every single tradesperson that I met was absolutely lovely. They did a great job installing everything with as minimal disruption as possible, and would always ask for my input before making a decision about where something was to be placed.

I was given clear instructions on how to use the system, a list of contact numbers if I needed them, and have had a follow up visit to check the system over and to make sure I was happy with it. They have been great at communicating when they'd arrive, what needed doing, and how long things would take.

I cannot stress enough how nice all of the guys were, and I can't recommend them enough.

Thank you!

Competent courteous considerate and communicative! The majority of the work was completed in two weeks and the remaining little jobs in the 2 weeks that followed. All of the tradespeople worked hard and did an excellent job! So a high five to the surveyor, the plumbers, the insulators and plasterers- fab skimming!, the scaffolders, the guys who put up the solar panels, the electricians and the engineers! You guys were committed to putting in the time required to completing the job at a required standard, and as tradespeople go we were extremely impressed! We knew that this was going to be disruptive to our routine and our house but we also knew it would pass! We packed up most of the contents of our house apart from furniture ( we have a lot of old heavy stuff) the week before the plumbers arrived and now everything is complete we are now in the process of repainting most of the rooms and replacing window sills and skirting boards (which we were told we would have to do during the initial survey). We live in a stone house which has now been insulated with breathable material. We now benefit from an air source heat pump, a new water cylinder, a new shower, new radiators, control of temperature thermostats to suit our needs in each room, and control of water temp, sensitive extractor fans, under cupboard plinth heaters ( which also provide cold air if needed at the flick of a button). We have 8 solar panels and a battery and inverter! Our house will now be greener, warmer and cheaper to heat and yes we are having to do the decorating but the benefits far out way the minimal cost to us! Warm wales we salute you!

I was offered a grant to install solar, ashp, internal insulation etc. I was advised that it would cause a little bit of upheaval. Well I wasn't expecting the chaos left behind. I understood that the internal walls would need to be sealed and repainted, but in actuality the mess caused by the plastering means I now have to completely redecorate each room. Plaster over the furniture and beds. It's an absolute nightmare. Electricians were great and very helpful, but getting the last things put right is an ongoing situation. I gained the grant due to my financial situation, and I now find myself trying to get a habitable room back on very limited finances. I certainly wouldn't have gone through with this had I known how bad the communication was. I'm still waiting for cavity wall insulation weeks on. If you get a choice Google the team first!

If you want an installation performed by a company which has good communication with its customers and good internal communications to prevent issues arising, then I would not recommend this company. 

One example: Their plasterers plastered over a doorframe, rendering a door unusable. Initially I was told it would be fixed. After the installation, following no communication about it, I emailed the company with a 5 point list of unresolved issues they had left me with.

My email went unresponded to but finally someone did turn up, randomly without an appointment and took away the quantity of rubbish they'd left strewn across my garden and spilled bags of plaster from my dining room which I'd had to prompt them in my email to remove. I was led to believe by the worker that the issue of my unusable bedroom door would be fixed, but after two weeks of silence I concluded no one was coming to fix it. I emailed again only to be told that since the plasterers had followed the plans there was nothing they could do.

Being given the brush off with what sounds like "corporate speak" for go away was upsetting. No one had informed me beforehand that the plans for installing insulation and replastering would involve damage and expense to myself. At the very least customers should be informed of potential issues or damage to their property so they can make informed decisions about whether to proceed or not.

The insulation/plastering narrowed a dormer window so that the original blinds didn't fit. They left me to find this out by myself after the installation when I wondered why they had reinstalled the other tracks and blinds but not the bedroom one. Discourteous at the very least. I swallowed the expense of this and replaced it. But with the damaged door frame on top, the expense was running into hundreds of pounds. I tried DIY solutions such as door planing and sanding the plaster before I asked them for help. So to be treated as a nuisance, when calling them back was my last resort, was distressing.

I have to say the workers were sloppy in some respects and rushing at the end to finish. They removed a kitchen door to do some work and never put it back on its hinges. I requested, as one of the workers was leaving, for it to be put back on. I was given assurances that it would be. Now, weeks on, I still have no kitchen door. It is too heavy for me to fix it myself. Ironically the heat generated from the new installation is being lost through a door that they never bothered to reinstall.

After the heating system was installed a bunch of papers were put under my nose to sign and I was rushed through it without a proper explanation. The customer satisfaction form had been pre-filled for me with positive feedback. I felt under pressure to sign it, with the worker standing over me. Not being a natural complainer it was difficult to resist this pressure to sign, even though the feedback wasn't mine. But in effect it robbed me of the means to express my true feelings about my experience with this company and they have basically rated themselves, even though I am dissatisfied with various aspects of the installation. I don't believe it is ethically acceptable to fill in your customers' satisfaction surveys for them. I raised this matter twice with them in emails but was given no response about it. Surely I should have been sent another form to fill in, so that I can record my experiences accurately? Perhaps it's unfair to conclude that the company is actively trying to suppress complaints or dissatisfaction over its work practices by pre-filling forms, but it is not a good look. 

I wasn't given a thorough enough explanation of how the heating system works, so that I had to trouble-shoot problems via Google afterwards. Given the lack of communication generally and being given the brush off over the damage caused to my property, despite verbal assurances that matters would be rectified, it left me feeling uncomfortable about asking for help in relation to newly arising issues with the actual heating system such as noisy pipes and noisy radiators and whether these could be remedied.

I don't want to tar all the workers with the same brush so I should just mention the 2 excellent electricians who were very helpful and made themselves available afterwards for questions. But regarding the company's customer relations, communication, being informed ahead about potential problems, and the awful state they left my house and garden in afterwards, and now leaving me high and dry with the expense of trying to fix issues they didn't warn me about and then reneging on promises to fix them, I am very unhappy and this is reflected in my low rating.