Spares4Appliances Ltd Recenzje 

157
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I would give 0 stars if I could. Was recommended this site by a repair company, need a new door basket for my fridge. They have taken my money, and sent a confirmation email, but no details of when/... Zobacz więcej

Oceniono na 5 z 5

Firstly, when we put the part number for the Bosch basket onto the Google search engine, their very first page showed us all the details we needed. We didn't have to trawl through 97 other pages to... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

ordered a hoover dishwasher part from the manufacturers after a week contacted them to ask where the part was ,sorry its coming from Italy and it will be another week,cancelled it right away.Looked on... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Could not believe it when parcel arrived within 2 days , so pleased we had found your company on line , have nothing but praise for every stage of the process ie order, confirmation and follow up... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca części do urządzeń AGD

Napisane przez firmę

At Spares4Appliances, we are a team of passionate individuals who are committed to helping customers keep their household appliances running smoothly. Spares4Appliances.co.uk launched with the mission of providing high-quality spare parts for a variety of domestic appliances at affordable prices. We understand how frustrating it can be when an appliance breaks down, and we are here to make the spare part procurement process as easy as possible. We stock a wide range of spare parts for popular household appliances, including washing machines, dryers, dishwashers, refrigerators, and more. Our inventory includes everything from replacement filters and belts to heating elements and control boards. At our online store, you will find a user-friendly interface that makes it easy to search for and purchase the parts you need. Our site is designed to provide a seamless shopping experience, from browsing our selection to placing your order and receiving your purchase. We take great pride in our commitment to customer service. Our knowledgeable team is always ready to help answer any questions you may have about our products or the repair process. We are here to assist you every step of the way, from selecting the right part to providing installation advice. Our goal is to provide our customers with the highest level of satisfaction. We strive to offer top-quality products, competitive pricing, and fast, reliable shipping. We understand that time is of the essence when it comes to appliance repairs, and we work hard to ensure that your order arrives as quickly as possible. Thank you for considering Spares4Appliances for your domestic appliance spare parts needs. We look forward to helping you keep your household running smoothly!


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

157 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(157)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 18

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Oceniono na 5 z 5

fantastic

ordered a hoover dishwasher part from the manufacturers after a week contacted them to ask where the part was ,sorry its coming from Italy and it will be another week,cancelled it right away.Looked on the internet found s 4 a ,found the part with fantastic close up of the part ,ordered it ~(cheaper than hoover)and original part too,came well packed two days later ,quality service second to none.j clement

11 listopada 2014
Opinia niezależna
Logo Spares4Appliances Ltd

Odpowiedź od Spares4Appliances Ltd

Thank you very much for your review.

Oceniono na 1 z 5

Extremely poor communication

1) I ordered the part that we needed and my credit card was immediately debited.
2) As I'd heard nothing more from Spares4Appliances I contacted them six days later and received a reply two days after that.
3) In the reply the customer service person claimed that the part had been despatched on the day of ordering it and that I should speak to Royal Mail about why it had not been delivered.
4) My wife took time out from work to drive to our local Royal Mail depot where she was told that there was no record of the parcel.
5) I contacted Spares4Appliances with this information.
6) Spares4Appliances replied saying that the item had to be ordered from a supplier. I asked why I had been told that it had been posted to me.
7) Received a response that they would need to reorder the item from their suppliers as they had been let down. If I wanted them to reorder it I could but it would be a few more weeks before it could be delivered. There was no explanation as to why I was originally told that the item had been posted.
8) I cancelled the order (and had the money credited back to my credit card) because Spares4Appliances wasted our time on a pointless trip to our local Royal Mail depot and then changed their story as to what had happened to my order. I do not have faith in their customer service.
Very disappointing and one of the worst online buying experiences I have had.

29 września 2014
Opinia niezależna
Logo Spares4Appliances Ltd

Odpowiedź od Spares4Appliances Ltd

The input and the feedback from all of our customers is vitally important to us and we always want customers expectations to be met while using our services. I am extremely concerned to hear of the events the customer has described.

Customer mentioned that the credit card was immediately debited. That is a standard procedure as we had the part in stock.

The parcel was dispatched via 2nd class delivery, the day after the order was placed, as they requested. After 6 days it was reported not delivered. Unfortunately, there are cases like this when Royal Mail loses parcels .

We reply to emails on daily basis and every email is answered by the end of day. The customer had emailed us over the weekend, when we are unfortunately closed, therefore he received a reply from us on Monday.

If a customer contacts us to report that their order was not received, and it has been over 10 days from the dispatch, we send a replacement part (if in stock), or offer to either order a replacement from the supplier, or refund the order. As we did not have the part in stock we tried to contact the customer. We did not receive a reply from the customer, so to save time, we automatically put their order on a back order.

The customer then replied, they do not want to wait so we issued an immediate refund.

We are very sorry to see these comments and I can assure you that we try our best to provide the best customer service.

Unfortunately some things are out of our control and all we can do is to minimise the inconvenience for the customer.

If the customer could kindly contact us, we will make sure this situation is resolved for them immediately.

Oceniono na 5 z 5

SPEEDY DELIVERY AND COMPETITIVE PRICE

Two new bottle shelves for my Neff refrigerator arrived 48 hours after ordering with brilliant communications as to who and when the delivery would take place. The price was the most competitive I could find on the internet and the parts were genuine. Certainly a company I would recommend based on this experience.

29 sierpnia 2014
Opinia niezależna
Logo Spares4Appliances Ltd

Odpowiedź od Spares4Appliances Ltd

Thank you Dave for you review.

Oceniono na 5 z 5

Excellent service

I ordered a replacement coffee jug for my Morphy Richards coffee maker. Received this within 4 days of placing order using the Second Class Standard delivery. Over £10 cheaper (including p&p) than the official Morphy Richards site. Will be using this company again. Thank you for your excellent service

7 lipca 2014
Opinia niezależna
Logo Spares4Appliances Ltd

Odpowiedź od Spares4Appliances Ltd

Thank you very much for your review.

Oceniono na 5 z 5

The only company that had my Smeg part

I need a part for my Smeg fridge......they had it, no one else did, and it was cheap! Paid normal carriage and it was with me in two days.

21 marca 2014
Opinia niezależna
Logo Spares4Appliances Ltd

Odpowiedź od Spares4Appliances Ltd

Thank you very much for your review.

Oceniono na 5 z 5

Really helpful

Customer service was excellent. My old Smeg fridge needed a new hinge and no one else had the part in the UK. Thanks

12 marca 2014
Opinia niezależna
Logo Spares4Appliances Ltd

Odpowiedź od Spares4Appliances Ltd

Thank you very much for your review.

Oceniono na 5 z 5

Very good

Again a great service. I buy all of my vacuum bags from this company. Thanks

10 marca 2014
Opinia niezależna
Logo Spares4Appliances Ltd

Odpowiedź od Spares4Appliances Ltd

Thank you very much for your review.

Oceniono na 5 z 5

Excellent service

Helped me what I needed for my washing machine, and sent it quickly. Simples.

10 marca 2014
Opinia niezależna
Logo Spares4Appliances Ltd

Odpowiedź od Spares4Appliances Ltd

Thank you for your recent review.

We’re really proud of positive reviews and we hope that you choose Spares4Appliances again in the future!

Kind Regards,

The (New) Spares4Appliances Team.

Oceniono na 5 z 5

2nd order

2nd time I have used these, very good.

28 lutego 2014
Opinia niezależna
Logo Spares4Appliances Ltd

Odpowiedź od Spares4Appliances Ltd

Thank you for your recent review.

We’re really proud of positive reviews and we hope that you choose Spares4Appliances again in the future!

Kind Regards,

The (New) Spares4Appliances Team.

Oceniono na 5 z 5

Supplied correct part fast and cheaply

My fridge/freezer broke down. I called in a local repair company who said it was the pcb. They said a new one would cost £116 plus the cost of fitting. Spares4Appliances supplied the right part for £42.58 including first class postage. Order placed 12.30 pm Friday arrived Saturday. Fitted it myself and now all working.

My only criticism is that the photo of the part on the website was of some other pcb which did not look like mine. This almost put me off, but the part number was correct and it was indeed the right part when it arrived.

The above review did not require a response and I am mystified that one has just come after almost 10 years!!

15 lipca 2013
Opinia niezależna
Logo Spares4Appliances Ltd

Odpowiedź od Spares4Appliances Ltd

Thank you for your recent review.

We’re really proud of positive reviews and we hope that you choose Spares4Appliances again in the future!

Kind Regards,

The (New) Spares4Appliances Team.

Oceniono na 5 z 5

Fast response to emails

Just ordered a controller for Bosch dishwasher. It was out of stock, but they were excellent in keeping me updated and responding to emails. Good price too. Would recommend.

16 września 2012
Opinia niezależna
Logo Spares4Appliances Ltd

Odpowiedź od Spares4Appliances Ltd

Thank you for your recent review.

We’re really proud of positive reviews and we hope that you choose Spares4Appliances again in the future!

Kind Regards,

The (New) Spares4Appliances Team.

Oceniono na 4 z 5

Quality

A great, easy to use website and easy ordering system.
Most importantly, an original washing machine door seal at an affordable price.

It arrived next day, fitted and working great.

20 marca 2012
Opinia niezależna
Logo Spares4Appliances Ltd

Odpowiedź od Spares4Appliances Ltd

Thank you for your recent review.

We’re really proud of positive reviews and we hope that you choose Spares4Appliances again in the future!

Kind Regards,

The (New) Spares4Appliances Team.

Oceniono na 5 z 5

Superb service

Ordered a inner glass panel for my oven after my original glass shattered under light cleaning.
After contacting New World appliances for a new piece of glass, they kindly informed me that they would charge me over £60 for a new panel because I was out of guarantee, so I decided to try and source one myself online.
I came across spares4appliances.co.uk and found the glass panel priced at £35 with just over a fiver for delivery.
I ordered it yesterday at 3pm ish, and it was delivered today at 2pm!
It was the correct part, packaged well, delivered fantastically quick and the price was one of the best on the web compared to other online parts suppliers.
A big thankyou to spares4appliances.co.uk
This company has got a great future with service like this, keep it up!
I can now stop worrying about cooking the christmas dinner, thanks to spares4appliances.co.uk

20 grudnia 2011
Opinia niezależna
Logo Spares4Appliances Ltd

Odpowiedź od Spares4Appliances Ltd

Thank you for your recent review.

We’re really proud of positive reviews and we hope that you choose Spares4Appliances again in the future!

Kind Regards,

The (New) Spares4Appliances Team.

Oceniono na 5 z 5

Fantastic price. Excellent service.

Ordered a new oven thermostat over bank holiday weekend. Notified before lunchtime on Tuesday that the order had been dispatched by recorded delivery. Arrived first thing Wednesday morning. Fantastic service! Average price for this part is about £35. Some suppliers were charging up to £70. Total cost from Spares4Appliances including VAT & delivery? £19.54. Unreal. My new first port-of-call for appliance spares. Well done S4A.

31 sierpnia 2011
Opinia niezależna
Logo Spares4Appliances Ltd

Odpowiedź od Spares4Appliances Ltd

Thank you for your recent review.

We’re really proud of positive reviews and we hope that you choose Spares4Appliances again in the future!

Kind Regards,

The (New) Spares4Appliances Team.

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