Southern Water Recenzje 

Robot person texter offered to put me through to 'an agent', and I thought, "Wonderful!".... And then there was a flurry of messages saying not available / call back / opening hours etc .. do NOT offer something if you can't do it. NOT happy. Only trying to send a death certificate as I need to change to me paying the bills (nearly two years and it still bites you). Point I am making is robot-person shouldn't make suggestions they can't uphold - tell robot the opening hours.

I called to find out why our bill had increased so dramatically. I was told it was due to me having a credit??? That is the wrong use of the word so confusing. Basically I am on metered water but they did not take enough in my dd calculations for a whole year so added £249 onto my bill??? This still did not make the amount correct. I checked we were on the essentials package. Again they assured me I was. I now have a copy of my bill and I am not. Someone was supposed to call me back. they did when i could not pick up the phone. I called back but you cant be put through to them? They will call you three times and if you are busy and cant pick up they wont call back after that?

In February, I rang Southern Water to complain about increasing my water bill by 51% when I pay by water meter and just pay for my usage. I argued that I was actually paying for repairing their infrastructure which the agent didn’t seem to understand. I got nowhere with the agent and then on the 21st of March I received a threatening letter saying I haven’t paid my direct debit which I’ve paid for the last 28 years. I rang Santander today and they said Southern Water have cancelled the direct debit. This company is beyond belief and even though I’ve contacted my MP about them nothing‘s ever done.

Shockingly bad customer services. The first agent could not understand and get to the bottom of the issue I was experiencing and the impact it was having on me. A DD set up for each month....3months went by and I received an outstanding bill...but I pay by DD. Then I receive a letter asking for 1 missed payment!
The first Agent had no idea how to communicate and understand what questions I needed answers to, she just wanted and insisted on me completing a transaction!!!
Then she couldn't tell me the date id set up a DD and trace the call handler!
These were basic questions. I called back the following morning, a little progress as she we was able to trace the DD with dates and amounts!
And please dobt tell me it was the SYSTEMS ERROR!!!!!
Why wait 3 months to contact me.
Not to mention sending voicemails to "discuss my account!"... asking me to call back....but I didn't know who was calling and in this age of scammmers I was happy to just call them back ....who were they????!!....

My water bill has gone up from £514 in 2024 to £879 last year to £965 this year. Absolute disgrace. I laughed at the sentence "the change in your water bill will vary depending on the service you get from us". Service should be good overall not just in areas - idiots :(. They should have been delivering improvements years ago. Needless to say I will use my hose this year even with a ban as I have liquid gold water apparently :(

What an absolute shower, pardon the pun. You now need to give them your life history and full personal information before you can do anything. The entire phone system is designed to be as useless as possible, and you cannot even complain as they won't connect you or give you the number. The term "customer service" has totally dropped out of Southern Waters vocabulary. After over 30 years of dealing with this company they have utterly lost the plot.

Not wasting my time phoning as your staff do not understand English. Your robot is just as bad. So letting you know this way. I will make up the difference next month. Its only £15 i will be owing.

Southern water just tried to scam me out of £1700, they had set up a new account at my current address with the same name, but a different postcode, and they claimed that I hadn’t paid my water bills for the last 4 years. But I knew that I had paid every single bill to date, and that I didn’t owe them anything. Luckily I had kept all my invoices and receipts over the last 4 years at the same address, with a different customer number to their non paying account, so I could prove that they were in the wrong. They have now, after keeping me on the phone for 30 minutes, admitted their mistake and removed the £1700 bill & confirmed that I owe them nothing. They have been harassing me with phone calls and letters every day over the last week in trying to get me to pay this £1700. Total Scammers and fraudsters, watch out for them. It’s lucky I’m not a poor old confused person that didn’t know any better.

Disgraceful company ethic.
My account was in credit £534. I got in touch with them, for a refund
Call centre in India!
My request not on their script!!! But was told a refund would be generated in 21 days
A month later & more phone calls, nothing.
Today, They have now paid the credit to my water account not my bank as promised.
They said this is for future use!
Unbelievable. Wish I could dig a well & have nothing more to do with them.

Charged me for water i couldnt use. Over £80 for a month. Customer service is unhelpful. Dump untreated sewage into our sea and up our bills to pay their fines. Disgusting company

Reading these reviews I’m looking forward to not receiving a reply to my complaint last week, £608.48 for wastewater when previously we’ve paid around the £300 mark for water and waste!! What we not paying enough money for you to poison our waters and wildlife? Or is it a contribution towards Lawrence Gosden CEO bonus? Well until they Southern Water respond to me they’re not getting a penny from me!!

Unbelievable billing inefficiency. Told me my bank had cancelled monthly DD - untrue since Southern Water had not originated it properly following an increase. Then followed by 3 letters all inaccurate and out of date. Final one says account in credit but the balance needs immediate payment! Utter madness.

This company is the worst u have had to deal with. Want me to pay nearly 300 pounds for water every month in a house hold of 3 people, my children are in school and I am at work during the day. Who on earth is using the water? First received email then received a call, I disputed this and complained still not contacted by anyone, chased up today and was informed someone will call back and still nothing. Be very ashamed of yourselves, very poor customer service.

A company that seems proud to breach GDPR, attach your payment details to another persons account, add your name to an address you've never lived at - then harrass you for their error, lie to cover up their mistakes and best of all, charge you for the priviledge of operating like a bunch of cowboys. But why would they improve? Not like you have a choice to move to another company now is there!

another massive price hike in water bills almost doublled.

For what increwsingbpoor services, failures and disruption.

Data protection breaches,
Environmental breaches and fines.

How is a utilities company allowed to get away with all this and still hike customers bills

Southern water - you should be ashamed - Dirty Business has exposed you - money over people’s wellbeing! Shame on you! I object to you being my water supplier!

Would NOT trust anything they say....TV Drama highlights what we all think charge what they like do what they like.

In 2013 I had unfortunately moved to the Southern Water catchment area. The water I was getting from the taps stunk of sewage so I had to buy bottled water and do my laundry elsewhere, so I wasnt using a lot of water. Yet I still got charged an arm and a leg. I asked for help with water costs as I was disabled and on a low income. My pleas went ignored. Then, in August 2025 I was told by a friend that I could apply for reduced billing and she sent me the link. I applied and in August 2025 I was accepted. My billing should have been changed to the Essentials tariff. Its now nearly 7 months later, and as yet, I'm still waiting to be changed over to the cheaper tariff. What's more insulting is that I've also raised a formal complaint which is also being largely ignored. The person who is dealing with my complaint has sent me 2 emails, one of which is not readable due to their using a different format than my device uses, so I have had to ask for it to be sent in an email rather than an attachment. This means I'll have to wait months for that to be answered. They have told me that I'm using less than the average amount of water for a single person, but they say its around 100 to 120 litres a day. I keep all of my used water to flush my toilet with, and I struggle to fill a 40 litre bucket a day with used water, so I'm really not sure where they plucked 100 to 120 litres from. I don't do much washing as I have a larger machine, so its about 1 load a week. I also don't ingest the water as it stinks of sewage a lot of the time, so I buy bottled. I've asked if they actually come out to read the meters, or do they estimate. However, I haven't had a reply to that. I asked why a family of 3, living in a more expensive part of the area are paying a third of what I have to pay. They all shower, they have long hair, so it takes more to rinse out the shampoo and conditioner. They also cook with the tap water and drink their tap water. They do washing for three people. I also asked why another house only has to pay £10 a month when they're single but they shower or have a deep bath daily, water their garden daily, wash their car almost daily, has a dog they wash, and always has their washing machine going as they do washing for others. My bill is almost £35 a month, and I barely use anything. I havent had an answer to this question. I asked if it were possible they had got my meter mixed up with somebody else's, as they're all in a compartment under the pavement outside of the building where I live. They haven't answered that question. In fact, there were several more questions I asked, and they haven't answered a single one of them. On the plus side, they have finally added my name to the priority register. And I'm just SO grateful that all those shareholders aren't losing their money, and that their stocks and shares are still rising in price and making them richer whilst us mere mortals have to dodge drinking what smells like raw sewage. And I'm also SO, SO grateful that the CEO is still getting millions each year, because I would feel very unworthy of the title "FELLOW human being" if I thought for one second I was stopping that person from getting a decent wage for the hard work they put into making sure the rest of us get to drink god only knows what. The website never allows you to use its functions, the complaints form page never works, and, weirdly, even their email address wasn't loading properly when I emailed them recently, so they never got a few of my emails. When I looked into it, the email address was saved correctly in my contacts list, and I'd used it to correspond on behalf of my mother in around 2015, so why it suddenly stopped working is more than perplexing. I cant help but wonder what was going on with that. I had to remove them from my contacts list and re-enter the email address twice before it would work. And the leaks that get ignored... and we're all paying for them to ignore them. I'm thinking of just stopping my direct debit because they owe me money and I'm struggling to keep paying them for water I'm not using.
*Anybody out there who is struggling to get Southern Water to help them when they're supposed to, please go to the Conumser Council for Water and make a complaint, because if anyone deserves to be complained about, its this con-artist company! Less than useless.