Great customer service ! My pink hoodie came in excellent packaging and has been some months and the quality has remained the same after washes . The designs are well creatively thought through and u... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very good experience with delivery time and clothes looked like the images online! Great service and will be purchasing again in later drops
Reakcja na opinię
Ordered some shirts and tracksuits from here and they never fail to impress me. Great quality and shipping actually is quite good
Reakcja na opinię
Appalling service. Waited 4 weeks for a t shirt. Didn’t arrive in time for our holiday. Stitching is a piece of thick material joined to inside of Tshirt which is really scratchy and hanging by stitch... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep odzieżowy
- również w kategorii:
- Projektant mody
- Sklep z odzieżą uliczną
Napisane przez firmę
Solitaire London is a contemporary UK fashion brand specialising in thoughtfully designed, event-led clothing that blends modern aesthetics with a refined, tailored feel. Built around the idea of elevated everyday wear, the brand focuses on creating versatile pieces that feel purposeful, polished, and suitable for a wide range of occasions. Each collection is developed with attention to detail, prioritising fit, fabric quality, and a clean, premium finish. From coordinated sets and tracksuits to seasonal essentials and statement pieces, Solitaire London has become known for delivering clothing that feels both comfortable and considered, without compromising on style. Over time, the brand has developed a strong and loyal customer base who return for its consistency, improved quality standards, and increasingly refined product direction. Customers often highlight the reliability of delivery, the responsiveness of service, and the noticeable progression in both design and execution across new drops. Solitaire London continues to evolve as a brand with a clear focus on growth and refinement, steadily building a reputation for dependable service and well-crafted garments. Its identity is rooted in offering clothing that feels intentional—pieces designed not just for fashion, but for moments, occasions, and everyday confidence.
Dane kontaktowe
Zjednoczone Królestwo
- +447983258663
- sltrhelp@gmail.com
- www.solitaire-london.com
4,1
Dobra
28 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Quality and range is great
Quality and range is great! Tracksuit is very comfortable and stylish.
2 marca 2026
Opinia niezależna
Odpowiedź od Solitaire London
Ahh love this, thanks so much Eb! So glad you’re happy with the quality and comfort 🙌 really appreciate you taking the time to share!
Very good experience with delivery time…
Very good experience with delivery time and clothes looked like the images online! Great service and will be purchasing again in later drops
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Solitaire London
So glad everything arrived quickly and lived up to what you saw online—that’s exactly what we aim for! Keep an eye out Daniel, we’ve got some new pieces on the way 👀
Good quality clothes
The clothes took a bit long to come but I am very satisfied with it and will say it was worth the wait and price. Have ordered a couple more items as well so exited to receive them.
20 maja 2025
Opinia niezależna
Odpowiedź od Solitaire London
Thanks so much for your patience with the delivery Jonathan —we know the wait can be frustrating, so it really means a lot to hear it was worth it in the end. That’s exactly what we’re aiming for with every piece.
Even better to hear you’ve already come back for more! We will ensure the next items land with you quicker this time and you love them just as much!! 🙌
Keep poooshing
One of the best up and coming brands out there. Been a customer since 2018. Keep poooshing!
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Solitaire London
2018 is serious loyalty, we appreciate that so much— and don’t worry, we’re not slowing down anytime soon! We will keep ‘pooshing’ for you Andrew 😂
Great customer service
Great customer service ! My pink hoodie came in excellent packaging and has been some months and the quality has remained the same after washes . The designs are well creatively thought through and unique!
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Solitaire London
This is really warming to hear—especially knowing it’s still holding up well after a while, that’s exactly what we want from our pieces. Glad the whole experience felt considered from start to finish too as we put a lot of craftmanship into our designs. Feedback like this goes a long way for us, so thank you for sharing Rebecca. 😊
Ordered some shirts and tracksuits from…
Ordered some shirts and tracksuits from here and they never fail to impress me. Great quality and shipping actually is quite good
13 lutego 2026
Opinia niezależna
Odpowiedź od Solitaire London
Love hearing that—glad everything’s been consistent for you! Good to know the quality’s landing and delivery’s been solid too. Thanks for sticking with us Ryan!
This casino website cheat number 1…
This casino website cheat number 1 cheating website don’t play this website very cheated
29 grudnia 2025
Opinia niezależna
Odpowiedź od Solitaire London
Thank you for your feedback.
We believe this review may have been posted on the wrong profile. Our business is a clothing brand, and we do not operate or have any association with casino or gaming websites.
It appears your experience relates to a different company, and we kindly recommend reviewing the business name to ensure your feedback reaches the correct provider.
We take customer feedback seriously and are always here to assist with any genuine enquiries related to our products and services. If you intended to review our brand, please feel free to provide further details so we can address your concerns appropriately.
Thank you for your understanding.
Class Brand 🔥
Been a repeat customer for a couple years now, and the growth is amazing. They’ve improved on their quality, customer service and delivery times. My item came in just under a week and in pristine condition 🔥
17 lipca 2025
Opinia niezależna
Odpowiedź od Solitaire London
Really appreciate the continued support over the years—thank you!
It means a lot to hear you’ve noticed the improvements across quality, service, and delivery. We’ve worked hard on that, and feedback like this makes it worth it.
Glad your order arrived quickly and in perfect condition. Stay tuned—we’re only just getting started 🔥
Shocking - do not use
Shocking! Do not buy. We ordered a beautiful dress and something totally different arrived. Then to get a refund we would have to pay the £30+ postage to China.
7 kwietnia 2025
Opinia niezależna
Odpowiedź od Solitaire London
Thank you for your feedback.
We believe this review may have been posted on the wrong profile. Our business is a clothing brand, and we do not sell dresses currently nor operate out of China
It appears your experience relates to a different company, and we kindly recommend reviewing the business name to ensure your feedback reaches the correct provider.
We take customer feedback seriously and are always here to assist with any genuine enquiries related to our products and services.
Thank you for your understanding.
Such a disturbing website
Such a disturbing website! I will suggest not to come here
24 lutego 2025
Opinia niezależna
Odpowiedź od Solitaire London
Thank you for your review.
We’re sorry to hear about your experience; however, we believe this feedback may have been intended for a different business. Our website is a clothing brand, and we do not host or provide any content or services that would typically be described in this way.
To avoid any confusion for other readers, we kindly suggest double-checking the business profile to ensure your review is directed to the correct company.
If your comments were meant for us, we would genuinely appreciate any additional details so we can better understand and address your concerns.
Thank you for your understanding.
awful website
i ordered form here at the start of november, they claim to have sent the item and it has not been received. emails and requests for refund have been ignored continuesly. they take your money instantly but item is not sent, complaints are ignored.
1 listopada 2024
Opinia niezależna
Odpowiedź od Solitaire London
Thank you for bringing this to our attention, and we’re very sorry to hear about your experience.
This is certainly not the level of service we aim to provide, and we understand how frustrating it must be to feel that your order has not been received and your messages have gone unanswered. Please be assured that situations like this are not typical of our business, and we take concerns like yours very seriously.
It’s possible there may have been an issue with delivery or a breakdown in communication, which we are keen to put right. We value every customer and aim to provide a reliable and responsive service at all times, so we sincerely apologise that your experience has not reflected this. We appreciate your patience and the opportunity to make things right.
Do not buy from this company!
My son ordered from this company nearly 2 months ago and still has not received the hoodie. Status says awaiting fulfilment…. Fulfilment from WHO! Money was taken straight away. Have emailed and in chat box, no replies. There should be a law against this, these little companies who want to be in the “Brand”big league taking peoples money knowing they have no stock is appalling!
11 sierpnia 2023
Opinia niezależna
Odpowiedź od Solitaire London
Thank you for your review, and we’re very sorry to hear about your experience.
We completely understand how frustrating it must be to be waiting such a long time for your order, especially when the tracking status has not updated and you have not received a response to your messages. This is certainly not the level of service we typically provide, and we appreciate how concerning this situation must feel.
Please be assured that this is not a typical reflection of how we operate as a brand, and we take feedback like this very seriously. It’s possible there may have been an unexpected delay with fulfilment or a breakdown in communication, and we are disappointed this was not resolved as quickly as it could have been.
We truly value every customer and strive to provide a reliable, transparent, and responsive service at all times. We sincerely apologise that your experience has not reflected this, and we would welcome the opportunity to put things right.
i dm’ed the account in regards to…
i dm’ed the account in regards to getting my order early for a day I needed it and they managed to get my order to me a day after I made the purchase. Fastest service I’ve ever received👏🏾🤝. Much love for that guys👍🏾. Would deffo recommend.
18 lutego 2023
Opinia niezależna
Odpowiedź od Solitaire London
We really appreciate the support from back then—thank you!
Glad we could come through for you when it mattered most, that’s what it’s all about. Fast service and looking after our customers has always been a priority.
Much love for the recommendation—make sure to stay tapped in with us, we’ve got a lot more coming.
Worse Company
Worse Company, never sorted order but took money and don't email back. Horrible service and disgusting that they can do this !!!
8 lutego 2023
Opinia niezależna
Odpowiedź od Solitaire London
Thank you for your review.
We’re genuinely sorry to hear about your experience and understand why you would feel frustrated if your order has not been resolved and you’ve been unable to reach us. That is certainly not the experience we want any of our customers to have.
At the same time, we would like to clarify that situations like this are not typical of our service, and we do have systems in place to process orders and respond to enquiries. It’s possible there may have been an issue with your order details or a breakdown in communication, and we are keen to investigate this fully.
We take full responsibility for any delays or lack of response on our side and sincerely apologise for the inconvenience caused. We refund absolutely 100% of orders we cannot fulfill in our stated timeline and will never hold onto money due to UK laws and our own morality.
We value our customers and are committed to resolving any issues fairly and promptly. Thank you for bringing this to our attention.
Very poor service
Appalling service. Waited 4 weeks for a t shirt. Didn’t arrive in time for our holiday. Stitching is a piece of thick material joined to inside of Tshirt which is really scratchy and hanging by stitching. The sizing of the t shirt was huge. Emailed for return address and no reply. Got to return within 28days but no address to return to as no one responding to my email, and already had for a while as it arrived while we were away. Really disappointed with the service received and won’t be using again.
15 września 2022
Opinia niezależna
Odpowiedź od Solitaire London
Thank you for your review, and we’re very sorry to hear about your experience.
We completely understand your frustration, particularly with the delivery timing not aligning with your holiday and the difficulty you faced when trying to arrange a return. That’s certainly not the experience we aim to provide, and we apologise for the lack of response you received at the time.
As a relatively young brand when your order was placed, we were still refining our processes, and while that is not an excuse, it does provide some context for the delays in communication you encountered. Since then, we have made significant improvements to ensure a more reliable and responsive service for our customers.
In regard to returns, our return address and full instructions have always been available on our website. We aim to make this information as clear and accessible as possible, although we appreciate that in your situation, the lack of response would have added to the inconvenience.
We also want to reassure you that our products are designed with quality and comfort in mind, so it’s disappointing to hear that your item did not meet expectations. We take feedback like this seriously and continuously review our products to maintain our standards.
We sincerely apologise that your experience did not reflect the level of service we strive to deliver. We appreciate your feedback and the opportunity to continue improving.
Great communication with delivery and…
Great communication with delivery and tracking and quality and look of the varsity jacket i bought was amazing. Looking forward to the upcoming drops for summer.
12 marca 2022
Opinia niezależna
Odpowiedź od Solitaire London
Thank you for your continued support since 2022—we truly appreciate it!
It means a lot to have you come back to us, and we’re really glad to hear you’ve been happy with both the quality and delivery. That’s exactly what we aim to deliver every time.
Be sure to stay up to date with our journey—there’s plenty more to come. Thanks again for being part of it!
Don’t buy off this scamming company
Took 5 weeks to come and delayed extra 2 days, wore it for 2 days the material off varsity jacket is coming off and the jacket came dirty in the package
1 lutego 2022
Opinia niezależna
Odpowiedź od Solitaire London
Thank you for your review, and we’re very sorry to hear about your experience.
We completely understand how frustrating extended delivery times can be, particularly when expectations aren’t met. As a relatively young brand at the time your order was placed, we were still developing and improving our fulfilment and communication processes. While this provides some context, we fully acknowledge that your experience fell short of the standard we aim to deliver.
In regard to the condition of the item, we would like to clarify that all products go through quality checks before dispatch and are not sent out in a dirty condition. Likewise, our varsity jackets are produced to meet specific quality standards, and material peeling after such a short period of wear is not something we would expect.
For any concerns like this, as well as returns, full details and instructions have always been clearly outlined on our website to ensure customers can take the appropriate steps without delay.
We take full responsibility for the delays and any frustration caused, and we are continuously improving both our service and operations. We sincerely apologise that your experience has not reflected the standards we are working hard to uphold.
Great quality and quick delivery!
Bought surplus items from here and everything is always delivered quickly. The quality of the items are great as well.
20 grudnia 2021
Opinia niezależna
Odpowiedź od Solitaire London
Thank you for your support —we truly appreciate it!
We’re glad to hear you were happy with both the quality and delivery, as that’s exactly what we aim to deliver. Be sure to keep up with our journey—there’s plenty more to come.
Thanks again for being part of it!
Amazing
Amazing material, not only looks good but excellent for keeping warm, I would 100% recommend
20 grudnia 2021
Opinia niezależna
Odpowiedź od Solitaire London
We really appreciate your support from 2021 — thank you!
It’s great to know you were pleased with both the quality and delivery, as that’s exactly what we strive for. Make sure to stay up to date with our journey—we’ve got plenty more on the way.
Thanks again for being part of it!
This brand is up next
Their tracksuits are amazing and keep you warm. T shirts have a nice design, only thing I’d say is delivery is a bit of a wait. Other than that great brand.
19 grudnia 2021
Opinia niezależna
Odpowiedź od Solitaire London
Thank you for your support back in 2021 —we really appreciate it!
It’s great to hear you were happy with both the quality and delivery, as that’s exactly what we aim for. Be sure to stay up to date with our journey—we’ve got a lot more coming.
Thanks again for being part of it!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.