I absolutely love my new ivory Tignes Sofa!! It looks fabulous and is HUGE & really comfy. I was a little sceptical about ordering from an online company that I’ve never used before but after seeing... Zobacz więcej
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Bought a sofa on the Friday, there was a 5 weeks estimated wait time on the website. I received a call on Wednesday to say that it was being delivered Saturday, only 8 days! I went for the Fratti... Zobacz więcej
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I am very satisfied, I have never encountered such fast shipping, and the seat exceeded my expectations! Perfect! Great satisfaction, probably the best company in the UK!
Amazing quality sofa, extremely happy with it, I am obsessed!! Very comfy, and the delivery was fantastic. Lovely, kind friendly men, called me to tell me the day before an estimated time, then called... Zobacz więcej
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Informacje dotyczące firmy
Dane kontaktowe
351 Purley way, CR0 4NW, Croydon, Zjednoczone Królestwo
- 02086800933
- sofasandfriends@gmail.com
- www.sofasandfriends.co.uk
4,8
Doskonała
637 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 71% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The sofa is great, but the delivery needs some work.
The sofa is of very good quality, I like everything.
But the delivery leaves much to be desired.
We weren't promised delivery between 4:00 and 7:00. After that, we were supposed to go to the hospital to see our child. They only called at 7:30 to say they'd be there soon. We tracked the delivery people on a map; they were in the center of our city. They just went there to have dinner and decided to miss our delivery. I had to go to the hospital alone without my husband, since he was present and would stay to receive the delivery.
Then these workers couldn't get the sofa into the house, especially one man who absolutely refused to lift the sofa and help my husband. He had to call a friend, and they managed to get it into the living room themselves.
26 września 2025
Odpowiedź od SOFAS and FRIENDS
Thank you for sharing your feedback. We’re very glad to hear that you’re happy with the quality of the sofa, but we sincerely apologize for the delivery experience you described. It’s clear that our team did not meet the standards of service we aim to provide, and we understand how frustrating and stressful that must have been, especially given your plans that evening.
We take your comments seriously and will be addressing this matter with our delivery partners to ensure it does not happen again.
Best Regards
Sofa good quality but colour not as described
I ordered sofa, I love idea, how it works, quick delivery and quality. However when I order in description was saying sofa is black when it arrived I seen real colour which is a more charcoal grey and I just hate grey colour, was very upset about it so thats why 3stars. Was thinking about changing to white instead but return charge is quite expensive so just have to stick with my sofa how it is.
Delivery guys was absolutely amazing.
26 września 2025
Odpowiedź od SOFAS and FRIENDS
Thank you for your feedback. We’re delighted to hear you’re happy with the sofa’s quality and with our delivery team. We’re truly sorry the colour wasn’t as expected, and we hope the comfort and craftsmanship of the sofa will help make up for the disappointment.
Odpowiedź od SOFAS and FRIENDS
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Absolutely stunning sofa’s and…
Absolutely stunning sofa’s and brilliant customer service from start to finish. The guys that delivered the sofa were kind, hard working and very friendly! They took care and attention when bringing my sofas into the house and tested everything before they left.
Highly recommend this company for buying sofas as they are the best I’ve ever had! They are a show stopper in my living room
23 września 2025
Odpowiedź od SOFAS and FRIENDS
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with your new sofas and the service you received from our delivery team. We’ll be sure to pass your kind words on to them. It’s fantastic to know your sofas are a showstopper in your living room — we hope you enjoy them for many years to come!
Very happy with my Fratti sofa from…
Very happy with my Fratti sofa from Sofas and Friends. Ordered a bespoke colour which was delivered within three weeks. The staff are very friendly and helpful and the delivery was very easy. The sofa is also excellent!
18 września 2025
Odpowiedź od SOFAS and FRIENDS
Thank you for your lovely feedback! We’re so glad you’re enjoying your Fratti sofa and had a smooth experience with us. 💛
Odpowiedź od SOFAS and FRIENDS
We appreciate you sharing your wonderful experience and for the 5-star rating!
tignes sofa in ivory
Got our tignes sofa in ivory
What a beautiful sofa! Very comfy
Amazing price and very reasonable priced!
Customer service is amazing and delivery guy very helpful
Thank you again
17 września 2025
Opinia niezależna
Odpowiedź od SOFAS and FRIENDS
Thank you for your lovely feedback! We’re so glad you’re happy with your Tignes sofa and the service you received. 💛
The sofas is amazing
The sofas is amazing
The best sofas I had
The delivery was quick and delivery guys nice and helpful. Thank you
17 września 2025
Odpowiedź od SOFAS and FRIENDS
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Brilliant sofa and great company
Brilliant sofa and great company! Lovely quality. Delivered quickly. Great customer service.
16 września 2025
Odpowiedź od SOFAS and FRIENDS
Thank you so much for your kind words! We’re delighted to hear you’re happy with your sofa and our service. It was a pleasure to help.
First class service, fabulous sofa
We came across Sofa&Friends from online Instagram posts. Due to being located in the North West of England we were unable to visit their establishment. Such a beautiful selection of sofas to choose from, we decided to purchase from their Tignes range, a stunning sofa that is extendable in an olive green colour.
From ordering to delivery took 3 days! Absolutely amazing service. The two man delivery service was outstanding. They were meticulous in unpacking and assembling our sofa.
An online discount code meant delivery was free of charge, totally blown away from start to finish with this company.
We would highly recommend and would use again for any future purchases. Keep up the excellent work at Team Sofa & Friends. Thanks again for your outstanding service.
16 września 2025
Odpowiedź od SOFAS and FRIENDS
Wow, thank you so much for your detailed and thoughtful feedback! We’re thrilled you love your new Tignes sofa in olive green—it’s such a stunning choice. It’s wonderful to hear that our delivery team made the experience smooth and stress-free. We truly appreciate your recommendation and kind words.
Amazing service
Amazing service, ordered my sofa on Tuesday and it was delivered on Saturday morning, it's absolutely stunning and the guys got it in the house and set up no problem
16 września 2025
Odpowiedź od SOFAS and FRIENDS
We appreciate you sharing your positive experience with us; we are so glad to hear that you received great service.
Amazing thank you
Price great , delivery quick , delivery guys were great too and the sofa is amazing . Overall wonderful experience :)
16 września 2025
Odpowiedź od SOFAS and FRIENDS
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this.
Odpowiedź od SOFAS and FRIENDS
Thank you so much for taking the time to share your feedback with us
Honest review !
Easy ordering . Very reasonable price compare to the big sofa shops . Was abit concerned first about the quality of the sofa as we ordered without viewing .100% glad we did order ! Quality is really good I’d say on par if not better than the big brands that are more expensive . Ordered on a Sunday evening delivered the Friday after . Delivery people were great also with a challenging entrance ! Already had people on Facebook and instagram asking where the sofa was from and recommended to all of them ! The sofa is a game changer !
5 września 2025
Opinia niezależna
Odpowiedź od SOFAS and FRIENDS
Thanks so much for your lovely review! We’re thrilled you love your new sofa and truly appreciate you recommending us!
Couldn’t be happier
Couldn’t be happier! Amazing speeding delivery, quality of the sofa is unreal and so comfy! Really something special and different.
4 września 2025
Odpowiedź od SOFAS and FRIENDS
We’re so thrilled to hear this! Thank you for your kind words — it means the world to know you’re loving your new sofa. Wishing you many comfy moments ahead!
Can't fault delivery but no electric
Can't fault delivery, was here literally within 10 days. Right hand side of the sofa (electrics) are not working. I rang, was advised to cut the material under the sofa to see if electric wires have fallen out. We can not reach them and I'm not damaging the sofa anymore. Rang and emailed back. Haven't heard a thing 😕
3 września 2025
Odpowiedź od SOFAS and FRIENDS
We’re really sorry to hear about the issue with your sofa’s electrics and the trouble you’ve had reaching us. This isn’t the experience we want for our customers. A repair company has now been booked and the problem should be resolved soon.
We’re in love with our Tignes 🥰
Sofa & Friends have been brilliant. Very helpful and accommodating. We had our Tignes sofa custom made as we wanted a different colour, we also wanted the cushions slightly different too. None of this was a problem & well worth the little extra. The sofa was ready within the time advised, but due to delayed building work we had to hold off delivery, but this was also not a problem. When the sofa arrived the 2 guys were very considerate and helpful. As for the sofa 😍😍😍 wow we are in love, its beautiful and so cosy. I would highly recommend getting one 👍🏽👌🏽
4 września 2025
Opinia niezależna
Odpowiedź od SOFAS and FRIENDS
Thank you so much for your kind words! 🥰 We’re thrilled to hear how much you love your Tignes sofa and that the custom touches turned out just right. It was a pleasure helping you create something so personal, and we’re glad the delivery worked out smoothly too.
Brilliant service
Brilliant service , I ordered the night before and it turned up the next day ! The quality of the sofa is amazing and really comfortable, thank you very much guys I may get an armchair also 👍
4 września 2025
Odpowiedź od SOFAS and FRIENDS
Thanks for the great feedback 🙌 We’re delighted to hear that your sofa arrived quickly and that you’re enjoying the comfort and quality. It means a lot to us that you’re considering the armchair too — we’d be more than happy to help when you’re ready.
Great communication
Great communication. Speedy delivery. And sofa is unbelievably comfortable. So pleased with my purchase.
4 września 2025
Odpowiedź od SOFAS and FRIENDS
Thanks so much! We're delighted you're happy with the sofa and service. ✨
Odpowiedź od SOFAS and FRIENDS
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this
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