Snooper UK Website Recenzje 

We have been travelling about in Cornwall with little white no line roads, up hill and down dale. The snooper has been really excellent and " chosen" the best and easiest routes for our journeys.

everything I purchased in the past has always been spot on, exactly as advertised and always great customer service and great prices. and delivered as quick as possible.
any time I ve had any issues or queries they ve always sorted/answered them immediately. Great company and fantastic products.

I have owned 5 snooper products and have been exceptionally impressed by all of them. I've owned 2 snooper neo S2 speed camera detectors also the Z3 neo and recently upgraded to the Dvr - 4hd dash cams as the snooper neo was phased out . I initially had problems with not being able to connect to the satellites but Performance Products quickly and successfully made good.
I purchased the Dashcams about 2 yrs ago and currently have 1 of each in My cars. They are of superb quality daytime and night-time. The picture quality is excellent. The only downfall I can comment on, is the fact that the camera updates are few and far between. But don't let this discourage you. They are truly of great quality and I would not hesitate in purchasing snooper products in the future.

Never had any problems using snooper so far had two cameras off them and both work perfectly fine.

I have a snooper truck satnav it's been fantastic ive had it for years now definitely recommend them I've tried other ones but found them not as trust worthy.

All I need now is a video cam for my car

Save money and Don't buy anything from snooper. This company promise lifetime update but then won't allow to update or download anything unless buy another product.

In 2013 I bought a Snooper sat nav to use with my caravan main reason was lifetime maps. In 2016 had an issue with the SIM card and had to buy new one at considerable expense not warrantable..All went well till I tried in 2018 to update it to be advised on screen no new update was available. This continued through 2019 to 2021 Covid Covid being the main reason (fair enough) However I decided to try again and still found no update available on my lifetime I contacted Snooper in India to be told Snooper was owned by a different company around 2018/19 and my Snooper was now obsolete and no updates would ever be available but I could by a new unit for £350.00 with free lifetime map updates
I asked when the new Snooper would be obsolete and map updates would be removed.I talked to a “senior rep “from Snooper in India who suggested I fill in a complaint form and send it in.
I decided I should buy a different product from another supplier

I have been using a Ventura S6800 for about 7 years and have found installing updates is not the simplest of tasks, on one occasion it broke the device requiring me to purchase a map/SD card to get it working again. It wasn't a major issue until around January 2022 when the map and software update didn't work in fact it corrupted the device with the wrong launch screen. Since then every month I ask Snooper when it will have the issue fixed and the answer is always the same "In a few weeks" Amazingly there is a fix, yes you guessed it the latest maps and software are available on an SD card from Snooper but I will have to buy it. Why should I pay when updates should be available for free? I will never buy another Snooper device and I am beginning to think a fix will never come.

I would not buy anything from this company again as it has not honoured its maps for life.

Not at all pleased with this company... I won't be using them again.

Truck sat nav no longer supported. Went to upload lifetime maps that I paid for now device no longer works cannot even reset to old map just won’t boot up. Called support line they said they will give me discount on new machine still £280. Lifetime maps my bottom. ripped off.

Bought the Snooper for our motorhome at the NEC show about 8 years ago. The most expensive one that was being sold that day as we thought we were getting the best. We have never been totally satisfied with it, lots of little issues. But because we travel a lot thought that the maps for life update would be really useful. The updates for our sat nav are no longer available. I don't think an 8 year old sat nav is that old. Maps for life is misleading. Not impressed.

I’ve just Baugh a brand new Snooper XL this week after attending a speed awareness course and I don’t really wan’t points on my license or to drive over the speed limit.
I found the snooper website very good and registering and updating the unit fairly straightforward.
I’ve now tested it out on the road and it’s absolutely brilliant!! we live near the A38 with average 50mph speed cameras and it detect everyone, it’s always telling you of the speed limit and the speed you’re doing it’s very easy to see.
Another feature I like is the simple direction Indicator N.E.S.W. on the bottom left, that’s really useful.
Hopefully this will keep us safe and keep us from future speeding fines.

Purchased snooper my speed xl gen 2 14/4/21 . ..
1yr 1mth later the battery has failed. Only to be by tech
department tuff .. a replacement has just cost me another £134.98 I hope this one lasts longer ??

Snooper have just informed me that "Lifetime Map Updates" are no longer supported on my 6 year old device because 'THEY' have decided my Snooper is at end of life and map updates for it are no longer available. When I enquired about this and asked if they had an updated SD card they told me my device was too old and please read clause 4 of their ‘End User Licence Agreement’ where there's a raft of clauses that amount to them deciding if and when devices are scrap. In keeping with many other reviewers I will never ever buy any Snooper product again because they conned me and probably you too with a misleading sales pitch of "Lifetime Map Updates". Had they clearly stated their end of life policy on the sales page I would never have bought from them in the first place.

I had the error code : asimap.exe appear on my snooper making it unusable. I sent an email to the snooper helpline & they rang me back to explain that I needed a new SIM card. Purchased new card. Problem sorted. Very good customer service 👍. Thanks Steve Linzell. Well recommend.

I bought a fairly new second hand Snooper Ventura that had lifetime maps. I couldn’t get the map updates to work, so I emailed the support team. I was informed that I would have to pay £30 to register the product (change the name and address on their database), and £100 to activate the lifetime map updates as the maps didn't transfer with ownership. I was a little annoyed, but figured that was my own fault for not checking the situation out first.

I then spent the rest of the day trying to get the maps to update. Spoke to tech support a number of times, who kept telling me to try different things to get it to work, which I spent most of the afternoon trying to do. They then said not to worry, they could send me a SD card with the maps on for just £50.

Not impressed, I emailed the UK support team again. Then they told me there was an issue with the map uploader on some of the models, including mine, and they are trying to fix it and that it should be ready in about 4 weeks. They could, however, reduce the cost of the SD to £25 given the circumstances.

So, they charged me £100 for something with a known fault and that they knew didn’t work. They then had me uninstalling and re-installing software, rebooting my machine all afternoon, knowing full well it wasn’t going to work but telling it would. Then they tried to charge me £50 for an SD card (which we all know cost about £5) with maps on it that I had just paid £100 for. Turns out this software has been broken for “about two months” already, with no definate fix date. I’m told I will be informed via a mailing list when it will be fixed, but I get the impression the 4 week number is aspirational.

I did pay the £25, as I have invested so much already in this machine, and I need up to date maps as the Ventura is specific for caravans. They also charged me an extra £5 for "standard" delivery (an SD card is very light!!!), and that it would be with me the "early part of next week". For £5 I expect next day for something that size and weight!

I will never buy Snooper again, and I shall be sure to tell as many people as I can about this appalling company and their money grabbing and dishonest behaviour.

UPDATE - I'm pleased to say that since writing this review, Snooper has contacted me to refund the extra amount for the SD card and the situation has been resolved to my satisfaction.

Ich habe seit ca. vier Jahren das Snooper Navi S6810 in meinem Wohnmobil in Anwendung. Leider gab es von Anfang an Probleme, so z. B. dass das Display im Sommer um 16:00 Uhr auf den Nachtmodus gewechselt hat, oder dass die angezeigte Ankunftszeit nicht mit der tatsächlichen übereinstimmte, oder dass allgemeine Staus angezeigt wurden, jedoch nicht die auf der eingegebenen Fahrtroute. Die ersten beiden Probleme konnten mit einem Update gelöst werden. Das dritte leider nicht.
Doch viel ärgerlicher ist, dass das Navi den Fahrer bei Eingabe eines Ziels die ersten 1 1/2 Minuten in die falsche Richtung schickt und dann korrigiert. Befindet man sich hier z. B. in einer Großstadt mit starkem Verkehr, hat man seine liebe Not, umzudrehen, um dann in die korrekt angezeigte Richtung zu fahren. Insgesamt betrachtet ist die Reaktionszeit bei diesem Navi sehr langsam, was sich auch daran bemerkbar macht, dass die Befehle relativ kurzfristig, also spät, angesagt werden, was schon manches Mal zu kritischen Fahrmanövern geführt hat.
Weniger hilfreich ist bei der Kontaktaufnahme mit der Serviceabteilung von Snooper hier in Deutschland die Aussage, dass das Gerät keine Probleme machen würde, sonst würden nicht so viele davon verkauft werden. Die Rezensionen, die ich leider zu spät gelesen habe, sprechen jedoch eine andere Sprache.
Fazit: Diese Gerät ist leider nicht zu empfehlen.

Bought a snooper truckmate 2years ago to assist-in driving to Spain. Put it in a draw where it has stayed throu lockdown. Just switched on a it says major fault with Asmap.Rang Snooper and was told that I should of updated the maps every six month and therefore SIM card is corrupt and I need a new one. They said I was in luck I could have one for £50, I think it’s a disgrace after 3month of use and paying £300 this is the result. I told them to shove it.

I do not recommend buying these products. I cannot update my map although they advertise that these are included up to twice per year. On initial purchasing, it is advertised that this is included as of 2013. It is documented on gb.snooper.eu that map updates are "free lifetime map updates" however this is actually incorrect. Therefore this is a breach of their contract to you as a purchaser. This should be included in the initial price, considering the cost and if not, this should be clearly documented for the buyer to understand. This is not documented on product specification nor its full description. Clearly, their products selling page could be deemed as false advertisement. The website is insufficient and does not provide appropriate support for its customers. Customers who are paying an extensive amount of money for a bog standard sat nav with very minimal comparison to high street sat navs. It states that it does not include speed camera location updates as this is a subscription. I whole heartedly understand this as this is not a driving necessity however I feel this company are taking advantage of its customers. I would not recommend purchasing these products. Customer service is also poor which results in inconvenience as you are not able to discuss this direct without booking an appointment. An appointment then results in loss of earnings due to taking time off work.

Overall, I am a very dissatisfied customer and will not be purchasing any of their products in the future. I will be contacting trading standards to discuss false advertisement and breach of selling standards. I will also be returning my product and purchasing with a more informative and reliable company.

**UPDATE 6TH MARCH**
Received reply from unhelpful and rude company member stating:
Dear Customer,

We are sorry to learn of your experience and that you feel after owning and using your Sat Nav for 9 years you expect Snooper to continue to offer you free maps.

You need to read our published terms and conditions of use on our website.

It is clearly stated that "lifetime" means the device lifetime and nothing else. Your device is simply too old now to process the size of the European Maps. If we continued to update your device would not be able to provide you with a route in good time and would stop working.

While we are sorry for the inconvience this causes you still have a working Sat Nav and it has the update map since your last down loads. This will still serve you well for the next oncoming years as all you miss is new roads.

So I think you have had great value from a device that cost maybe £300.00 9 years ago costing you only less than 10p a day.

This reply is more inaccurate than the information they supply on their website. 9 years old? If they cared to actually investigate my complaint, they would know that I only purchased my s6900 on 21/02/2022 meaning it is not even 9 months old. As for stating that I "expect" they update my sat nav, it is clearly documented on their website that they provide this service. Whilst they were typing an aggressive reply, they mispelled inconvenience proving that they are an inadequate company with an inadequate customer service. I am pleased that they recognise this although as a HGV driver, it does not really meet the requirements of my job role as I am sometimes required to drive through new roads which Snooper have admitted, will be missed off my sat nav...