Snellers Estate Agents Recenzje 

352
•
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Snellers have been very helpful and responsive, over the time they have been managing our rental property. Thank you, Honey Ellis, for answering our questions clearly and keeping us informed.

Reakcja na opinię

Oceniono na 5 z 5

Dear Sam walker Thank you so much . we had a great experience with him ,he show us the properties and explained everything clearly and professionally. He was very helpful,patient and knowledge... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Honey Ellis at Teddington Snellers was incredibly helpful in resolving an issue for me. She was very responsive and followed up to make sure it was done, all on a Friday afternoon! Her help was much... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Snellers Twickenham is appalling. We were dealing with the two Senior Directors in Sales and had an offer accepted to buy. From the start it seemed they weren't being truthful and transparent. We the... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Pośrednik w obrocie nieruchomościami

Napisane przez firmę

If there's one thing we care about at Snellers, it's people. Property isn't just a job to us, we genuinely love helping people find their ideal home or sell or let their current one. We're as much a part of the local scene as other familiar landmarks, we opened our doors in 1929 and since then have been selling and letting the best properties in the area. Along the way we've earned a reputation as an agent of reliability, honesty and the utmost professionalism. We always strive to achieve the best possible result, whatever the market, whilst delivering a five star service to our clients.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

352 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(352)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 29

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

End-to-end residential letting service

The Snellers office in Hampton Hill has supported us as first-time landlords throughout our end-to-end journey. Helping us to bed-in, helping us to find tenants at pace, helping us to ensure the property was compliant, and above-all, helping us with some complex tenant-relationship issues. We would, in particular, like to commend Sophie Shepherd, and Anna Harrison who have been engaged from day 1. It's nice to see managed residential property agents earn their fees and go above and beyond! Thank you.

4 grudnia 2023
Opinia niezależna
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Odpowiedź od Snellers Estate Agents

Dear Adam, Thank you for taking the time to leave a wonderful 5* review. Sophie and Anna will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

Oceniono na 5 z 5

A professional and customer focussed company

I have always received a timely and professional service from Snellers and been kept up to date on any issues. I have dealt with Sophie for a long time now and she has maintained the excellent sercice.

4 grudnia 2023
Opinia niezależna
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Odpowiedź od Snellers Estate Agents

Dear Carl, Thank you for taking the time to leave such a great
review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

Oceniono na 5 z 5

Helping us make a rented property our home

Bethany has been looking after our tenancy with great professionalism, transparency, and personability. We've always received a quick response when reaching out over email with any question or issue, and would recommend Snellers for renting and would be happy to rent from them again in the future. Thanks for helping us make a property our home!

5 grudnia 2023
Opinia niezależna
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Odpowiedź od Snellers Estate Agents

Dear Ben, Thank you for taking the time to leave a wonderful 5* review. Bethany will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

Oceniono na 5 z 5

Responsive & professional

We've had our property managed by Snellers since August this year. So far we're very satisfied with the service we've received (by Shaun): Responses have been prompt and matters (luckily only small ones!) have been dealt with in good time and without fuss.
Here's to the same level of service in 2024!

4 grudnia 2023
Opinia niezależna
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Odpowiedź od Snellers Estate Agents

Dear VT, Thank you for taking the time to leave such a great
review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

Oceniono na 5 z 5

Great work Snellers

Great work Snellers, had a small plumbing problem Shaun in the maintenance team was straight on it, and got the issue sorted with no problems very good service All other departments too always been happy to help, would recommend.

1 grudnia 2023
Opinia niezależna
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Odpowiedź od Snellers Estate Agents

Dear Jon, Thank you for taking the time to leave a wonderful 5* review. Shaun will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

Oceniono na 3 z 5

Helpful

I reached out to Snellers 3 days ago about a gutter fault on our neighbour's Victorian conversion (which includes one apartment managed by Snellers). Sophie was proactive in swiftly forwarding my report to the relevant management company and promptly advised me that the gutter fault would be looked into as a matter of urgency. The faulty gutter has yet to be inspected or repaired so outcome of the situation remains unknown, hence the 3 stars. Sophie's own input at outset was 5 stars however.

27 listopada 2023
Opinia niezależna
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Odpowiedź od Snellers Estate Agents

Dear HN, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team

Oceniono na 5 z 5

Sophie Sheppard provides great service

Sophie Sheppard provides great service: she is friendly, professional and responsive.

30 listopada 2023
Opinia niezależna
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Odpowiedź od Snellers Estate Agents

Dear Ewa, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Asma Chughtai, Customer Relations Team

Oceniono na 5 z 5

Sophie was great

Sophie was great. Very friendly and helpful.

16 listopada 2023
Opinia niezależna
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Odpowiedź od Snellers Estate Agents

Dear Samantha, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

Oceniono na 4 z 5

Sophie and Faisal offered very prompt…

Sophie and Faisal offered very prompt and helpful advice 😀

30 listopada 2023
Opinia niezależna
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Odpowiedź od Snellers Estate Agents

Dear Joanna, Thank you for taking the time to leave a lovely review regarding Sophie and Faisal. Kind regards, Sarah Tranter, Customer Relations Team

Oceniono na 5 z 5

Great service and help from Sophie…

Great service and help from Sophie Sheppard. She's a real credit to Snellers. Thank you for your great service Sophie at all time.

27 listopada 2023
Opinia niezależna
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Odpowiedź od Snellers Estate Agents

Dear Nash, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

Oceniono na 5 z 5

Sophie Sheppard is very helpful

29 listopada 2023
Opinia niezależna
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Odpowiedź od Snellers Estate Agents

Dear Pat, Thank you for taking the time to leave a wonderful 5* Google review. Sophie will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

Oceniono na 5 z 5

Brilliant Customer Service from Sophie Sheppard

I have been renting a flat through Snellers for 1 year now and I am generally happy with my overall experience apart from a few little things.
I must highlight the brilliant customer service received from Sophie Sheppard though. She is very professional On one occasion I lost my patience and my cool which was not good. It wasn't her fault but she handled it very professionally and gracefully and still helped me fully to resolve the issue. I had to apologise after.
She has always sorted all my problems out efficiently so well done Sophie !
Snellers and your management are lucky to have you
Finn McClean

29 listopada 2023
Opinia niezależna
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Odpowiedź od Snellers Estate Agents

Dear Finn, Thank you for taking the time to leave a wonderful 5* Google review. Sophie will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

Oceniono na 5 z 5

Always receive a fast and helpful response from Sophie

Always receive a fast and helpful response from Sophie. She has excellent customer service skills and I know any problems I have in the flat will be dealt with swiftly.

27 listopada 2023
Opinia niezależna
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Odpowiedź od Snellers Estate Agents

Dear Alice, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

Oceniono na 5 z 5

Dealing with Sophie has always been a…

Dealing with Sophie has always been a pleasure, she's always very approachable and professional

26 listopada 2023
Opinia niezależna
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Odpowiedź od Snellers Estate Agents

Dear Gloria, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

Oceniono na 4 z 5

Great customer service

Everytime I call the office there is Pfizer who is always willing to assist and give a ear to my feedback or challenges. Sophie who came around for property inspector was also kind and cooperative. You'll have great staff members

4 listopada 2023
Opinia niezależna
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Odpowiedź od Snellers Estate Agents

Dear Sanfia, Thank you for taking the time to leave us a review and for your kind comments regarding the team. Kind regards, Sarah Tranter, Customer Relations Team

Oceniono na 5 z 5

Outstanding

My first year as a landlord has been went realy well the snellers team are profesinal, and on the ball all of them,
And thanks to sophie sheperd for her quick replyes sorting out anything that comes up.

24 listopada 2023
Opinia niezależna
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Odpowiedź od Snellers Estate Agents

Dear David, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

Oceniono na 5 z 5

Very happy with the service from Holly…

Very happy with the service from Holly Maingot and Sophie Sheppard today - helped me with providing all the relevant information I needed.

24 listopada 2023
Opinia niezależna
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Odpowiedź od Snellers Estate Agents

Dear Maureen, Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

Oceniono na 5 z 5

Thank you Sophie Sheppard

Sophie Sheppard has recently taken over our property management and has been proactive in her approach providing great service. Thank you Sophie great job

24 listopada 2023
Opinia niezależna
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Odpowiedź od Snellers Estate Agents

Dear Mark, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Sophie will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

Oceniono na 5 z 5

Welcome back Holly Maingot!

I am very happy to welcome back Holly Maingot to the Snellers team in Teddington. She has been missed whilst on maternity leave. Holly has always provided an excellent service to me as a tenant, working hard to ensure the issues that have come up from time to time have been dealt with professionally, timely, and always following through to make sure I am satisfied with the outcome.
It is great to have her looking after things again.

23 listopada 2023
Opinia niezależna
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Odpowiedź od Snellers Estate Agents

Dear Gavin, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

Oceniono na 5 z 5

Good performance all round !

Now six months into our arrangement with Snellers: Very pleased with their initial tenant-find service but also the continuing attentive service provided by Holly, our Property Manager.

23 listopada 2023
Opinia niezależna
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Odpowiedź od Snellers Estate Agents

Dear Monica, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

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