SMR Direct Recenzje 

359
Wynik TrustScore: 5 na 5

5,0

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great communication. Everything made very clear. The process was easy. Payment was made before the vehicle was taken away. I felt at ease during the whole process. They even advised DVLA of the sal... Zobacz więcej

Oceniono na 5 z 5

Thank you to SMR Direct for the professional and seamless handling of buying me fathers car. Their offer was better than what was offered from our local car dealers. Both Sean and Justin were very co... Zobacz więcej

Oceniono na 5 z 5

Our experience with SMR Direct, and with Justin was flawless. He offered a very reasonable price for our car. We were selling our car for the first time, but Justin was always patient with our corresp... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I sold my late father’s 2 week old car to SMR, I found them to be a Very good company to deal with, a very professional service and actually paid a bit more than the main dealer offered me! I would d... Zobacz więcej

Informacje dotyczące firmy

  1. Salon samochodowy

Napisane przez firmę

SMR DIRECT have over 25 years experience in the motor trade. We have worked in in both new & used car and light commercial vehicle sales. We specialise in the buying and supplying of high quality vehicles nationwide.


Dane kontaktowe

5,0

Doskonała

Wynik TrustScore: 5 na 5

359 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

5,0

Wszystkie recenzje

(359)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 20

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great service, expect a price chip but nothing out of order

I advertised my car through Autotrader and had a lot of dealers call the following morning. One of them was Andy from SMR Direct. Their price was competitive with the others (no different) but they were very proactive, following up on email within minutes. They paid a deposit for the car and came down to collect it a few days later. Everything was very professional and friendly and it made life nice and simple. They check the car *extremely* carefully. In my case the car was pretty mint but they noticed a couple of things I had never spotted that a previous owner had repaired, and chipped the price based on any damage; this isn't unreasonable but be prepared for it. They asked for a £300 discount, I countered for a £150 price chip on a £22k car and they accepted. They paid for the car by instant bank transfer and drove away with it. I was pretty pleased with how effortless it all was and they are a very professional team.

30 marca 2023
Opinia niezależna
Oceniono na 5 z 5

EXCELLENT SERVICE

Great service from start to finish very friendly and professional made selling the car very easy great customer service Andy was brilliant and Jason who collected the car was great too even helped out with my advert would not hesitate to use them again

22 marca 2023
Opinia niezależna
Oceniono na 5 z 5

A very positive experience.

I was a bit sceptical at first after reading all the previous 5 star reviews but after an initial chat with Andy and meeting Sean I too can give SMR Direct my own 5 star review. Excellent professional service with very nice people, making the whole experience completely painless. I can wholeheartedly recommend this business.

22 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Very good

Very good. Made the selling of car straightforward, very professional service.

20 marca 2023
Opinia niezależna
Logo SMR Direct

Odpowiedź od SMR Direct

Shaun,

Thanks for the review. You made our life very easy with your no fuss presentation of all the admin required to complete the deal. Many thanks.

Sean

Oceniono na 5 z 5

Fair and honest company

Great to do business with you again. Very smooth transaction, valuation quickly agreed and collection arranged at a convenient time. Very fair and honest company and I’d have no hesitation to use again in the future. Many thanks

6 marca 2023
Opinia niezależna
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Odpowiedź od SMR Direct

Paul,

Thanks for your review. Once again your accurate description goes a very long way in ensuring an easy smooth completion. I’m glad we’ve been able to help on many occasions and long may that continue.

Sean.

Oceniono na 5 z 5

Fantastic service from beginning to end

Andy was fantastic from start to end. Kept informed throughout the whole smooth process. Jason who came to collect the car was great too! I would highly recommend SMR Direct. I would not hesitate to use them again. Thank you Andy and team.

2 marca 2023
Opinia niezależna
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Odpowiedź od SMR Direct

Roshni,

Thank you for your review.
I will ensure both Andy and Jason read your words. I hope we can help in the future.

Sean.

Oceniono na 5 z 5

Andy and Sean were great

Andy and Sean were great I advertised my van they were the first to call and they made the whole process very easy and friendly. they were meticulous in what they wanted and very open so I would not hesitate to recommend them.

23 lutego 2023
Opinia niezależna
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Odpowiedź od SMR Direct

Allister, Sue,

Thank you for your comments. I’m glad we managed to cross the minor hurdles and pull the deal together. And I hope we can do business in the future.

Sean.

Oceniono na 5 z 5

Customer services was flawless

Customer services was flawless. Having a dedicated contact who kept me updated via text, email and phone call really kept the process on track and they were really flexible in order to accommodate and make the process stress-free. There were no hidden terms, everything was upfront and as advised so very positive engagement.

16 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

From the initial contact to collection, first class

From the initial contact, Andy at SMR Direct was clear, precise and delivered.
You will need to provide photo's and various service documents etc and be honest about the condition of your vehicle.
The original sum was confirmed and appointment made for their driver to collect the vehicle, again very professional. The driver undertook a thorough inspection, reported his findings to SMR Direct and then the funds were transferred.
Excellent company to deal with.

15 lutego 2023
Opinia niezależna
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Odpowiedź od SMR Direct

Jim,

Thanks for the review. I am very pleased it was an agreeable experience and we would love to help in the future. As you mentioned, honesty in description is the key to a smooth transaction.

Sean.

Oceniono na 5 z 5

Such a lovely experience I would highly…

Such a lovely experience I would highly recommend this company and the two guys very much appreciated kept touch with me the whole time until car was picked up Thanks again I would give this company 10/10 so professional and easy to deal with thanks again

9 lutego 2023
Opinia niezależna
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Odpowiedź od SMR Direct

Ellen,

Thanks for your words, and a 10/10! Its very much appreciated. Hope we can help in the future.

Sean

Oceniono na 5 z 5

Fantastic!!!!!!!!!!

Sold our car to smr direct. The whole process was exceptional, Andy communicated with me throughout and was very reassuring, keeping me updated by phone and email.
When Martin arrived to collect my car he was so professional and reassuring and made sure I was happy with the process. A true gentleman.
This company has “old fashioned values” which is very rare these days. To anyone considering using them there is NOTHING to worry about.
Thank you Andy & Martin for a very smooth transition.

7 lutego 2023
Opinia niezależna
Logo SMR Direct

Odpowiedź od SMR Direct

Hi Renee,

Thank you for your review and the fantastic comments. I will ensure Andy and Martin read your words. If we can help in the future please get in touch.

Sean

Oceniono na 5 z 5

Honest and professional

I found SMR honest and easy to do business with. I was pleased that they agreed to my price, after providing them photos and information, and even after viewing the car maintained their original offer.
Grant and Sean were very professional and I look forward to doing business in the future.

3 lutego 2023
Opinia niezależna
Logo SMR Direct

Odpowiedź od SMR Direct

Hi Paul,

Thanks for your comments, and your patience whilst waiting for the transaction to complete.
If we can help again in the future please get in touch.

Sean.

Oceniono na 5 z 5

Professional, polite and efficient

Had the pleasure of dealing with SMR this week, specifically Andy and Sean. They made me a fair offer on my car via carwow and the followed up with clear and prompt communications to arrange the collection and payment. Handover was short and sweet and Sean was a pleasure to deal with. Would definitely use them again if im buying or selling. 5 stars

1 lutego 2023
Opinia niezależna
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Odpowiedź od SMR Direct

James,

Great to meet you and thanks for ensuring all your admin was in order to complete the transaction smoothly. Car was fantastic!

Sean.

Oceniono na 5 z 5

It was great experience to deal with…

It was great experience to deal with SMR direct
Particularly dealing with Andy and Sean, they were nice polite, fair and professional

19 stycznia 2023
Opinia niezależna
Logo SMR Direct

Odpowiedź od SMR Direct

Hi Anna,

Lovely to meet you and also that we could help. Many thanks for the review.

Sean

Oceniono na 5 z 5

Very impressed

Very helpful. Easy process. Would definitely use this company again. Communication is excellent. My first time using a company to sell a car was very impressed
Thanks for a great experience

16 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

Would recommend

SMR bought my car via Motorway, I was initially a bit concerned about the process and outstanding finance settlement - but reading these reviews provided me comfort.

Everything was handled professionally, communication was great and they turned up exactly as agreed - fully checked the car over and paid the balance to myself and the finance company in front of me so I could check.

Would recommend to others.

10 stycznia 2023
Opinia niezależna
Logo SMR Direct

Odpowiedź od SMR Direct

Matthew,

Thanks for the review, and we value every one as they go a long way to show prospective customers how we look after their interests and not just our own.

Sean.

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