Called in today to look at Renault models as possible replacements for our older car and was very impressed with salesman John. He listened carefully to our requirements, asked relevant questions, was... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Purchased used vehicle from Smiths Motors at Bretton, Peterborough, and have been extremely pleased with both the car and the service we received. Wasn’t a new or expensive car, by today’s standards,... Zobacz więcej
Reakcja na opinię
SMITHS PETERBOROUGH Hyundai Ioniq - DX18 TNK Chronic profiteering and over-charging for car repairs especially for known common faults whether under warranty or not. Failed to reply to my googl... Zobacz więcej
Reakcja na opinię
Went for a oil leak diagnose for my Renault Kadjar and the price offered by Smith Renault was £4200 + if they will find anything else. Been to other garage, replaced engine gasket sealer, replaced bo... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Smiths Motor Group has been a family run business for over 75 years. We offer the full range of services you'd expect from a main dealer, including new & used cars & vans, servicing, repairs, genuine manufacturer parts, and accessories.
Dane kontaktowe
Sturrock Way, PE3 8YL, Peterborough, Zjednoczone Królestwo
- www.smithsmotorgroup.co.uk
3,4
Średnia
95 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very poor experience
Very poor experience, bought my Renault symboiz, was very unhelpful with transfer, said they couldn’t pick me up from station,even though they advertise this on there website, couldn’t deliver for weeks, then my Renault app dosent work, so called for advise only to be told, we don’t really get involved with this(surprising as it’s one of the mandatory hand over services), but all of a sudden no one knows anything about the app, called numerous times, getting told someone in service with some knowledge will call….guess what!!, nobody does, shocking really as I bought from Renault for peace of mind, nothing more than a dodgy back street second car dealer. After service zero!!!
16 sierpnia 2025
Opinia niezależna
Odpowiedź od Smiths Motor Group
Hi Scott, thank you for your patience, whilst I investigated and spoke with all parties involved. I want to sincerely apologise for the experience you’ve had—it was not what we would expect for our customers. I hope that following your detailed conversation with Scott Devinny, our Controller, where he explained the app’s functionality, you now feel more confident and satisfied with the support provided.
After investigating, we acknowledge that your experience fell short of our standards, and we have carried out additional training to ensure our team is fully equipped to assist with app functionality going forward. However, I would like to clarify a few points regarding your comments about being “unhelpful,” delays in delivery, and station collection: Your initial enquiry was for delivery, which we could not accommodate until the following week. You confirmed you would collect personally but were unable to provide a date at that time. Matt contacted you prior to his holiday to arrange a handover, and you indicated it would likely be Wednesday 13th or Saturday 16th. On Monday 11th, you penciled in Wednesday but later cancelled and rebooked for Saturday at 1 pm. At the time of booking, we explained that station collection was not possible that day due to Matt being off, other appointments, and it being a Saturday. You did not express dissatisfaction at that point.
We appreciate your concerns and regret that the process did not feel seamless. Your feedback is invaluable, and we are committed to improving our communication and service standards.^PH
Brilliantly helpful
Had a fantastic experience at Smiths Renault, Peterborough. On Saturday when the service dept aren’t normally in, we had trouble with opening the fuel cap on our older Clio, without question the best and kindest service as they sorted this out. We were miles away from home with no way of putting fuel in and they couldn’t have been better. Thank you Renault.
6 września 2025
Opinia niezależna
Odpowiedź od Smiths Motor Group
Hi, we’re grateful for your thoughtful review. I’ve shared it with the team, and we’re glad to know we made a difference for you. ^PH
Super happy with my new Ioniq 5
Super happy with my new Ioniq 5! I've purchased new and used vehicles from Smiths Hyundai for a few years now and have always enjoyed my visits. When it's time for a change I'm happy to travel 100+ miles as our local big name dealerships are just woefully bad and don't quite cut it. The staff here are knowledgeable and friendly and there are always a fab selection of vehicles on offer at great value prices with generous and fair part exchange offers given as well. Huge thanks to Nial and Sam and all the staff I've had the pleasure dealing with over the years. Until next time :)
10 lipca 2025
Opinia niezależna
Odpowiedź od Smiths Motor Group
Hi Mo, thank you for recommending us! We’re thrilled we could assist you and hope to have the pleasure of helping you again soon. ^PH
Overcharging ??
Smith’s Group - Nissan dealer.
Charged me £175 for a 10 minute “diagnostic” and air con regas. I doubt they even checked the fault they just defaulted to “needs an aircon service and a heater resistor”. ( common fault with Qashqai ). The other part required they also fitted in 10 minutes but still wanted to charge me £130 for the full hour labour. Yes, £130. They should have told me it was a fixed charge repair irrespective of how long the technician took. It was a warranty repair that I had to pay and reclaim, so I suppose they “maxed out” the charge !
They eventually offered me a small discount, ( after initially refusing to give me my keys if I did not pay)
They did manage to book me in quickly for the repair, but as I suspect they are overcharging, I will not be using them in the future.
26 czerwca 2025
Opinia niezależna
Odpowiedź od Smiths Motor Group
Hi Bob, thank you for sharing your feedback. We’re sorry to hear that your recent visit didn’t meet your expectations.
To clarify, for certain repairs and diagnostics, it’s standard industry practice to charge based on the manufacturer’s allocated job time. This ensures consistency and fairness across all vehicles and repairs, regardless of how long the work may take in real time.
These charges are also recognised and approved by the warranty provider as part of their reimbursement process.
If you’d like to discuss your experience further, please don’t hesitate to contact us directly at info@smithsmotorgroup.co.uk.
^PH
NO REPLY FOR RIPPING ME OFF - 3 TIMES
SMITHS PETERBOROUGH
Hyundai Ioniq - DX18 TNK
Chronic profiteering and over-charging for car repairs especially for known common faults whether under warranty or not. Failed to reply to my google review - SPINELESS!
Also why do you charge over £60 more for the same tyre as Formula 1 Autocentre?
14 maja 2025
Opinia niezależna
Odpowiedź od Smiths Motor Group
Dear Mr. Allen,
Thank you for your time today. I truly appreciate your feedback.
We always strive to learn and improve from our customers’ experiences. As discussed, had the concern been raised while you still had the vehicle, we would have been in a better position to work with you toward an amicable resolution.
Nonetheless, we wish you all the very best for the future, and once again, thank you for sharing your thoughts with us.
Chris Duggan
General Manager
Smiths Motor Group
Really good service from the Nissan…
Really good service from the Nissan dealership. Purchased used vehicle from them and returned for service and safety recall and cannot fault their care. Travel from Lincoln each time as couldn’t establish same relationship with Lincoln dealership.
Personal issue this week with road rage driver and Smiths were outstanding in their care, a very heartfelt thank you to all who came to our aid, will not be forgotten.
29 maja 2025
Opinia niezależna
Odpowiedź od Smiths Motor Group
Hi Christine, we really appreciate you taking the time to share your feedback. Your input is invaluable to us, and we’ve passed your comments along to our dealership's management team so they can share your experience with the rest of our staff. We look forward to the opportunity to work with you again in the future! ^PH
Not trustworthy
Seems to be a trend where they go back on agreements. Definitely would not trust them.
30 maja 2025
Opinia niezależna
Odpowiedź od Smiths Motor Group
Hi Merlin, we're sorry to see that your experience with us didn’t meet expectations. We’d really appreciate the opportunity to understand what went wrong and how we can make things right. Please feel free to get in touch with us at info@smithsmotorgroup.co.uk so we can look into this further. Thank you for your feedback — we value it and hope to have the chance to provide you with a better experience in the future. ^PH
Great service!
Bought my car from Smiths Hyundai I had great service then, and with every service & MOT since, just taken a further service plan with MOT as I don’t want to go anywhere else. 2nd MOT last week, I’ve never had an issue, dealt with Freya the last couple of times, she’s been really helpful, efficient & easy to talk to.
23 maja 2025
Opinia niezależna
Odpowiedź od Smiths Motor Group
Hi Caroline, thank you very much for taking the time to leave us a review. Your feedback is extremely important to us, and your comments have been forwarded to management at our dealership to enable them to share your experience with our team. We look forward to dealing with you again in the future! ^PH
Very poor experience
Very poor experience - unfortunately went back on what was discussed/agreed on the phone about holding the car we were interested in.
Feel like the backtrack was due to some others being interested in the vehicle today and while I can appreciate their job is to sell cars, to go back on what was agreed and cost me half a tank in fuel is not appreciated.
Result of this behaviour is the car hasn't been sold to us and we will not be buying from this garage or a Renault in the future.
Response to comment - as per my original review you were aware. It was discussed on the phone and agreed I could reserve the vehicle as long as I paid £350. This was later back tracked on by you. If this hadn’t originally been agreed I would not have travelled to your site on multiple occasions or paid the online reservation fee (which I note has also not been returned as yet).
24 maja 2025
Opinia niezależna
Odpowiedź od Smiths Motor Group
Hi, thank you for taking the time to share your feedback. We're genuinely sorry to hear that your recent experience with us did not meet your expectations.
Whilst we appreciate that you are frustrated that we have been unable to hold the vehicle for an estimated three/four weeks. Whilst we aim to be as accommodating as possible, we have to balance this with ensuring fairness and availability for all customers. In this case, we were unable to justify keeping the vehicle off sale for an extended period without the security of a deposit. As per our terms and conditions, the reservation of vehicle is valid for 48 hours to enable you the chance to view the vehicle. If we had been made aware of the scenario before you placed the reservation, we would have advised you accordingly.
Thank you again for taking the time to leave a review and I am sorry that we have been unable to assist you on this occasion.
Edit:
Thank you for your response. I can confirm that the refund of the reservation fee has been actioned, and payment has been processed in line with terms and conditions. I note you have been in dialogue with Scott this afternoon who has advised of next steps.
AVOID!Stay away from this place!
Stay away from this place! Selling faulty unreliable cars and then try to dismiss you when questioned something that is your right within the warranty that is sold to you. NISSAN really needs to look at this branch and on who's running it!
1 kwietnia 2025
Opinia niezależna
Odpowiedź od Smiths Motor Group
Hi, thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience — this is certainly not the level of service we aim to provide. I've tried to locate your details in our system but haven’t been able to find any information related to your visit. If you could please email us at info@smithsmotorgroup.co.uk, we would really appreciate the opportunity to investigate further and resolve this for you. ^IE
Odpowiedź od Smiths Motor Group
Hi Paul, thank you for your feedback. We're happy to hear that communication has been restored. We hope to have the pleasure of assisting you again in the future! ^PH
I just got great support
I just got great support from the charming and interesting Daniel Hadman at Smiths Nissan in Peterborough. Over the course of a few days he arranged a test drive, answered all my queries, educated me, prepared the car for collection and adjusted to my changing needs. He even gave me a lift from the station on collection day.
21 lutego 2025
Opinia niezależna
Odpowiedź od Smiths Motor Group
Hi Mike, thank you for taking the time to leave us a review! Your feedback is greatly appreciated, and I shall pass on your comments to our management team. We hope to see you again in the near future! ^IE
Nipped in this morning for some advice…
Nipped in this morning for some advice and couldn’t be happier with the service, actually took the time to help me there and then. Thank you Graham most appreciated.
24 lutego 2025
Opinia niezależna
Odpowiedź od Smiths Motor Group
Hi Sara, we really appreciate you taking the time to review us. Your feedback is essential, and we’ve made sure to pass it along to management so they can share your experience with our team. We look forward to working with you again soon! ^PH
Smiths of ilkeston
Just been to Smiths of ilkeston for my corsa's mot and service. Such friendly, helpful, professional staff in the service department who kept me updated on my car whilst I waited for it. I would highly recommend them.
27 stycznia 2025
Opinia niezależna
Odpowiedź od Smiths Motor Group
Hi Janet, we really appreciate you taking the time to share your feedback. Your input is invaluable to us, and we’ve passed your comments along to our dealership's management team so they can share your experience with the rest of our staff. We look forward to the opportunity to work with you again in the future! ^PH
Took a key to be re-programmed.
Not a good service. Very unprofessional Smith Renault
Took a key to be re-programmed.
spent an hour waiting for the job to be done.
They failed to re-programme the Key and still charged me for the time spent trying to do the job.
No evidence produced to say what they did to try.
6 stycznia 2025
Opinia niezależna
Odpowiedź od Smiths Motor Group
Hi Julie, thank you for taking the time to leave us a review. Naturally, we are disappointed that you have scored us only a one star. After receiving your review, I have investigated your concerns with the team involved and as a result I do not feel your score is a true representation of your visit.
When you first arrived at the dealership and provided the key that you wanted programming to the vehicle, our Service Advisor raised concerns and advised that as the key was not a genuine Renault key, we may not be able to program to your vehicle. Despite our concerns, you asked us to proceed and try to program the key to the vehicle. Our technician tried multiple times to get the key to program (far longer that we had allocated/charged you for) . I am unsure what evidence we could have provided as the programming is carried out with a laptop connected to the vehicle, other than what we have documented which included a recommendation to order a genuine Renault key.
I do not feel your one star review is a fair as we had ensured you were fully informed of our concerns prior to commencing any work. I can only hope that if we had refused to try, you would have also left a review of the same score. ^JS
Unprofessional and Incompetent Company
A most unprofessional, incompentent company. I made an initial enquiry by email about a nissan juke, on his reply was this
If you would like to arrange a test drive or would like any further information please let me know the best number to contact you on and we can book an appointment at a convenient time for you. Thanks
Daniel Hadman
Sales Executive & Motability Specialist
Smiths Nissan Peterborough
Gave my number and he called me on Tuesday 12th to book a viewing/test drive. I explained I was travelling 60 miles and hiring a car to do so. The viewing/test drive was booked for 11.30 Sat 16th.
Hired and collected a car costing £200 on Friday as nearest hire company to me is 28 miles. All set for Saturday.
Saturday morning left house at 08.10 due to Peterborough being a good 2 hours due to road works.
Since booking the appointment on Tues 12th had no further contact with this company, on the call the sales person never explained company policy, asked for a refundable deposit, as I don't work for Smiths followed the sales executives lead.
So on arrival at 11.05 was told the car had been sold, he claimed to have called me at 08.50 but no call received, so he emailed me at 08.51, well as I was driving how would I access email.
The sales manager then abrusptly said, not my fault another sales rep sold the car, I did try ringing, and did send an email, yes he sent an email 2 hours 40 mins before my booked appointment, knowing full well I was travelling 60 miles.
No apology, just an abrupt we can't take holding deposits more tha 48 hours in advance, so why he never told me this on Tuesday when arranging the booking? Why he did not say call back on Thursday or Friday to arrange a test drive, I will never know.
In regards to calling my mobile and getting three rings, let me explain the telephone netwtoday, Call Guard is a feature of most phones, if you withold your number, call from feature lines etc, call guard activates, business making calls should know this and work around it. If they had used 01733 267606 like on the tuesday would have got through, he showed me his attempted call on a mobile.
As mentioned as a customer I don't know Smiths do's and dont's around test drive or deposits.
Now back at home having wasted £200 for hire car, petrol £40.00 plus the two buses to collect the hire car, and this company thanks that's ok and just life.
Get a grip, explain your processes to customers, if advised by a customer they are hiring a car and travelling to Peterborough taking 4 hours as a round trip, take a deposit, or suggest the customer calls back 48 hours before test drive booking, don't call a customer 4 days (96 hours plus), say lets get a viewing/test drive in the diary for you.
Very unprofessional attitude, process and if your company believes contacted a customer 2 hours 40 mins before a test drive considering he was told about the distance and car hire on the Tuesday, it's not.
My advise to possible customers is, view the trustpilot score and comments, plus take note of my experience, I wasted £250, plus 4 hours round trip for nothing. If I can share my experiance of Smiths Peterborough and the Sales Executive, yes Sales Executive, not the tea boy or a simple sales rep, a sales executive, what happened to competence in your job, processes and knowing how to treat customers. Unbelieveble, if one possible customer reads this review and walks away for contacting Smiths, I will be glad.
And they say reputation is key to business success, well Smiths reputation is 1 star and only because I can't give a 0 score.
16 listopada 2024
Opinia niezależna
Odpowiedź od Smiths Motor Group
Hi Adrian, thank you for taking the time to share your feedback. We are sorry to hear about your recent experience with us and any inconvenience caused.
Regrettably, we are unable to hold vehicles without a holding deposit, particularly for appointments scheduled solely as test drives. We make every effort to keep our customers informed, and after the vehicle was sold on Saturday morning, we promptly sent you an email two hours and 20 minutes before your scheduled visit and attempted to contact you by phone to relay this information. Unfortunately, we were unable to reach you.
Once again, thank you again for leaving a review. We sincerely apologise for any disruption this may have caused and appreciate your understanding.^PH
Crooks dealer flogging defective cars
Crooks dealer flogging defective cars - Nissan at its best - worst car owned
9 października 2023
Opinia niezależna
Odpowiedź od Smiths Motor Group
Thank you for taking the time to leave your feedback, we’re sorry to hear you’ve been unhappy with your Qashqai.
Having investigated this case, it is disappointing that you have left this review for our dealership. You informed us that you believed there was an issue with your car, but having taken it to your local dealership they told you that they could not find a fault with the vehicle. We offered to look at the car ourselves in February of this year to provide a second opinion; the car was booked in with us on Tuesday 20th February 2024 and a courtesy car was arranged for you. However, you cancelled this appointment and that was the last we heard until this review was posted.
We reached out to you five weeks ago when you posted a negative review on Google to see if we could help further with your concerns, but we did not receive a response. I am therefore unclear how the service we (as a dealership) provided you was worth such a low score in this instance.
Your review suggests that the car’s generator was replaced, hopefully, this has resolved the problem you were experiencing. However, if you have further concerns and would like us to look into them for you, please contact us and we’ll be happy to help.
^PH
Booked in for a MOT
Booked in for a MOT, finished within the hour plus the pull for the bonnet i'd snapped- fixed and replaced free
27 września 2024
Opinia niezależna
Odpowiedź od Smiths Motor Group
Hi Kara, thank you very much for taking the time to leave us a review. Your feedback is extremely important to us, and your comments have been forwarded to management at our dealership to enable them to share your experience with our team. We look forward to dealing with you again in the future! ^PH
Very happy customer
Through Carwow, Smith's Renault Peterborough offered me the best deal on a new Clio. Nick dealt with the sale and provided excellent service. He wasn't pushy and answered all of my emails and calls quickly. Fantastic service. Well worth the 500 miles journey. No hesitation in recommending Smith's Renault.
14 września 2024
Opinia niezależna
Odpowiedź od Smiths Motor Group
Hi Andrew, thank you very much for taking the time to leave us a review. Your feedback is extremely important to us, and your comments have been forwarded to management at our dealership to enable them to share your experience with our team. We look forward to dealing with you again in the future! ^PH
stay away from these unprofessional…
stay away from these unprofessional people!!
paid deposit - finance approved on my new car purchase.
no communication from their end - plus they have attitude!!
they have cancelled my purchasing with no reason!
9 września 2024
Opinia niezależna
Odpowiedź od Smiths Motor Group
Thank you for taking the time to leave your feedback, we’re sorry we could not assist you with your vehicle purchase on this occasion.
We honoured the reservation you had placed on the car for 3 days, (which is more than the 48 hours stated in our terms and conditions). Throughout this time our Sales team communicated with you multiple times answering your questions. Unfortunately, you continued to not only try and renegotiate the terms of the sale but also failed to sign the order form that we require to continue with the transaction.
After Senior Management review, it was concluded that we would not be able to meet your expectations, and a decision was made not to proceed with the sale.
We take customer satisfaction very seriously and work hard to ensure everyone we deal with is completely satisfied with the interactions they have with us. We are sorry that on this occasion we weren’t able to work with you to achieve this.
^RA
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