I have a skull candy train it went through an intense house fire melted it but it continues to work and charge still use it burn to hell with words
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Bought these headphones about a month ago and so far they are very good and are super comfortable. Great for working out or doing homework and studying, the fit is pretty good as well and the bulkines... Zobacz więcej
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My brother was hit by a truck while riding his bike on Monday. He was not wearing a helmet, but he was wearing a pair of skull candy crusher headphones. These headphones saved his life. They took all... Zobacz więcej
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Customer service is horrendous. There is no way to speak with someone who actually works for the company. Only a bot. Return policy is not customer friendly. I’ve used skull candy for over 15 years an... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We are music you can feel.
Dane kontaktowe
6301 N. Landmark Drive, 84098, Park City, Stany Zjednoczone
- www.skullcandy.com
4,2
Dobra
2 tys. recenzji
Odpowiada na 86% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Jamais reçu …
J’ai commandé mon casque audio le 8 mai, et je n’ai toujours pas reçu ce casque en la date du 23 mai
En transit depuis le 15, je ne comprends pas où est-ce qu’est passé mon casque ? Aucune nouvelle de la part du site?
Les commandes d’utilisation du site ne marche pas, je ne peux pas aller sur le site pour les contacter ni pour qu’une personne puisse me dire où est-ce qu’est mon colis ! Dans la même journée on m’annonce que mon colis a était livré et autant vous dire que je n’en ai pas vue la couleur, le système de contacte par mails est injoignable car l’e-mail n’existe pas ( pour conclure ce site est une blague magistral)
23 maja 2025
Opinia niezależna
Odpowiedź od Skullcandy (US)
Bonjour, nous sommes vraiment désolés d'apprendre votre expérience. C'est extrêmement frustrant d'être laissé dans l'ignorance, surtout après une si longue attente. Ce n'est vraiment pas ce que nous souhaitons. Il semblerait qu'il y ait eu une erreur de livraison et un sérieux problème de communication de notre part. Nous aimerions tirer cette affaire au clair et y remédier. Veuillez nous contacter via contact.skullcandy.com. Si vous rencontrez des difficultés pour y accéder, essayez de nous contacter via les messages privés sur les réseaux sociaux, nous les surveillons également. Nous savons que cela ne résout pas le problème, mais nous ferons tout notre possible pour résoudre ce problème rapidement. Merci de votre patience.
Odpowiedź od Skullcandy (US)
Thanks for the quick shoutout! We're glad the ordering process was smooth and easy, just how it should be. Hope you're loving the headphones! If you ever have any questions or need support, we're always here to help.
EMREJAZZ from TURKEY
I bought Crusher ANC 2 when I was in US. I was worrying about delivery time. It was written as 5-10 business day on ordering page. But it delivered at 4th day. Perfect..
Now I have a high quality incredible ANC headphones with a 1/3 price than TURKEY.
12 maja 2025
Opinia niezależna
Odpowiedź od Skullcandy (US)
Hey there, thanks for the awesome review! We’re so glad to hear your Crusher ANC 2s arrived ahead of schedule and that you're enjoying them. It’s great to know they're delivering that high-quality sound and ANC performance you were hoping for (and at a great deal too!). If you ever need anything down the line, we’ve got your back. Enjoy the music!
Minor issue with loyalty/reward points…
Minor issue with loyalty/reward points that was very quickly dealt with a rectified by Jerwin.
Excellent customer support matched by awesome headphones 👌👌👌
16 maja 2025
Opinia niezależna
Odpowiedź od Skullcandy (US)
Really appreciate you taking the time to share this! We’re stoked Jerwin could step in and get things squared away so fast. Even better to hear you're loving the headphones. If anything else comes up, we’re just a message away.
I ordered some headphones and a day…
I ordered some headphones and a day after I ordered them they went on sale for $80 cheaper. The company refunded me the $80. The headphones are freaking awesome as well!
5 maja 2025
Opinia niezależna
Odpowiedź od Skullcandy (US)
We're stoked to hear you're loving your new headphones and glad we could make things right with the price drop! We always want our customers to feel good about their experience with us, and it's awesome to know that both the sound and the service hit the mark for you. Thanks for taking the time to share this. Enjoy the music!
From purchase to customer support…
From purchase to customer support response email that listened to feedback. That's why it's a 5 star review.
13 maja 2025
Opinia niezależna
Odpowiedź od Skullcandy (US)
Thanks so much for the 5 stars! We're really glad to hear everything from purchase to support felt smooth and that your feedback was actually heard. That kind of experience is exactly what we aim for, so it means a lot to know it landed. Appreciate you taking the time to leave a review!
Method 360 ANC sound by…
I bought the method 360 ANC sound by Bose in plasma. I love the color, it’s not an orange red color which I was worried about when it was in the mail. Sound quality is amazing, the bass is fire! Definitely sound is by Bose. The earbuds are also loud. I also tested it by taking it to the gym, I ran 3.5 miles with them, was on the bicycle, and used the stairmaster, the earbuds didn’t fall off my ears. Call quality is great too. 9/10. I took a point off because of the case, you have to adjust on which way to open it so you get the correct earbud facing you but other than that, they did a very good job.
3 maja 2025
Opinia niezależna
Odpowiedź od Skullcandy (US)
Thanks so much for the detailed and thoughtful review! We're thrilled to hear you're loving the Method 360 ANC, especially the sound quality and how well they stay put during workouts. That bass really does hit different, doesn’t it? Totally fair point about the case. We appreciate the feedback and will pass it along to the team. Thanks again for rolling with us and taking the time to share your experience!
I’d be nice if they could add a thing…
I’d be nice if they could add a thing for skipping tracks and my right earbud has been refusing to work lately but otherwise I’m very happy with this product and the only other thing is that it starts to slide out after a while
3 maja 2025
Opinia niezależna
Odpowiedź od Skullcandy (US)
Thanks for your honest feedback. We really appreciate it. We hear you on the track skipping and the fit over time, and we're sorry to hear your right earbud has been acting up. That’s definitely not the experience we want you to have. If you haven’t already, please reach out to our support team so we can help troubleshoot or explore warranty options. We're glad you're enjoying the earbuds overall, and we’ll keep your suggestions in mind for future updates.
Jerwin G
Jerwin G. was very knowledgeable, helpful, patient and kind. Thank you!
1 maja 2025
Opinia niezależna
Odpowiedź od Skullcandy (US)
Thanks so much for the kind words! We're really glad to hear that, Jerwin. took good care of you. He’s a great part of the team. We’ll make sure your feedback gets to him! If you ever need anything else, don’t hesitate to reach out.
Constructive info from Raffy
Raffy was great!
More evaluation to come.
I like to listen to the speaker now that he helped me!
He was patient, informative, and encouraged me to call back again if I have more questions.
30 kwietnia 2025
Opinia niezależna
Odpowiedź od Skullcandy (US)
Thanks so much for the kind words! We’re lucky to have Raffy on the team. He genuinely cares about helping people, and it’s awesome to hear he made your experience a positive one. Don’t hesitate to reach out again if anything comes up. We’ll be here when you need us!
Can't speak on the sound quality…
Can't speak on the sound quality because out of two pair of ear buds, neither one have ever even worked from the start. Complete pieces of junk and the company customer service refuses to even help or back up their products.
29 kwietnia 2025
Opinia niezależna
Odpowiedź od Skullcandy (US)
We're really sorry to hear this has been your experience. It’s absolutely not the impression we want to leave. Getting two pairs that didn’t work out of the box is frustrating, and even more so if you felt unsupported when you reached out for help. We do stand behind our products and want to make things right when they fall short. If you’re still open to it, please give us another shot. Reach out at contact.skullcandy.com with your order or warranty info, and we’ll make sure your issue gets properly looked into. Thanks for speaking up. We know your time and trust matter.
Thank YOU for supporting YOUR products
Thank YOU for supporting YOUR products! Skullcandy rocks! Hanna was absolutely lovely in the customer service department on a return. Her prompt response and aid to my issue was top notch! I have a new pair of earphones on the way that I couldn’t be more excited about! Thank you so very much! Highly recommend to anyone :0]
22 kwietnia 2025
Opinia niezależna
Odpowiedź od Skullcandy (US)
Thank you so much for the kind words! We’re thrilled to hear Hanna took great care of you. She’ll be stoked to know her help made a difference. Enjoy your new earphones, and thanks again for sticking with us. You rock! 🤘
Always great products which Skullcandy…
Always great products which Skullcandy stands behind. I've ordered a couple of time directly off their website and the process is simple and efficient. Thank you!
23 kwietnia 2025
Opinia niezależna
Odpowiedź od Skullcandy (US)
Thanks a ton for the great feedback! We're glad to hear your experience ordering through our site has been smooth and hassle-free. We’re proud to stand behind what we make, and it means a lot to know it’s noticed. Appreciate the support! 🙌
Instructions sent to me with recovery…
Instructions sent to me with recovery instructions were precise and clear. My buds are now functioning.
Thanks
14 kwietnia 2025
Opinia niezależna
Odpowiedź od Skullcandy (US)
Thanks so much for the kind words! We're really glad to hear the recovery instructions helped and that your buds are back up and running. If you ever need anything else, don’t hesitate to reach out. Keep on rockin'!
Jensel was able to quickly solve my…
Jensel was able to quickly solve my issue to my satisfaction.
21 kwietnia 2025
Opinia niezależna
Odpowiedź od Skullcandy (US)
Awesome to hear Jensel was able to get things sorted quickly for you! We’ll be sure to pass along the kudos. Thanks for taking the time to share your experience with us!
Crusher ANC bass not working
My original Crusher ANC bass stopped working this customer service rep RAffy went through multiple instructions to find the solution and they working perfectly this person is awesome 👌 😊😊
18 kwietnia 2025
Opinia niezależna
Odpowiedź od Skullcandy (US)
Thank you, Kelly, for taking your time to review the Skullcandy customer service team. Keep on rockin'!
My issue got a prompt response and was…
My issue got a prompt response and was satisfied with the answers
17 kwietnia 2025
Opinia niezależna
Odpowiedź od Skullcandy (US)
Thanks for your awesome review of Skullcandy! We’re glad you enjoyed your interaction with our customer service team.
Excellent customer service
Rhyan B. was helpful with the replacement of my old sesh earbuds that lasted a few year.
17 kwietnia 2025
Opinia niezależna
Odpowiedź od Skullcandy (US)
We’re glad you’re enjoying your earbuds. Thanks for your great review!
Skullcandy offers free shipping over…
Skullcandy offers free shipping over $49. I did not receive this the only option was to pay the $15(own literature says $12) Then after I receive the item I would get a refund, but for that I needed to reach back out. This was very disappointing as I don't trust that option and it gives me extra work. I think this may be a way they get you to pay more as people don't want to do all the extra work to get the thing that was promised from the beginning. Which then makes these items cheaper on other sites that offer the free shipping as promised. Or makes these less affordable and other brand more enticing.
17 kwietnia 2025
Opinia niezależna
Odpowiedź od Skullcandy (US)
Hi Corey, thanks for your feedback, and we're sorry for the frustration around the shipping policy. We understand how inconvenient it feels to do extra work for something that should be simple. Your experience isn’t what we aim for, and we’re actively working to make things clearer and easier moving forward. If you still need help with that refund, feel free to reach out. We’re more than happy to assist. We appreciate you bringing this to our attention and hope you'll give us another shot in the future.
Ordered the Hesh ANC headphones and for…
Ordered the Hesh ANC headphones and for whatever reason, the courier sent it back to skullcandy. Mind you that skullcandy does not have phone number to call them and only way of contact is through email which gets replied once every week or live chat with very rude agents. After gathering evidence that I got charged for it and not pending anymore, they keep on referring me back to contacting my bank about it since “the bank is making error”. I’ve gathered all necessary information and evidence and will escalate this fraudulent company that sells subpar penny to the dollar electronics for high markup.
10 marca 2025
Opinia niezależna
Odpowiedź od Skullcandy (US)
Hello John, we're really sorry to hear about your experience this is definitely not the level of service we strive to provide. We understand how frustrating it must be to deal with a returned order, delayed responses, and confusion around your payment. We know how important it is to feel heard and supported, and it’s clear we missed the mark here. Your feedback is being taken seriously, and we’re reviewing this situation internally to help prevent similar issues in the future. If you're still waiting for a resolution, we'd love the chance to make things right. Please reach out to our support team with your order number, and we’ll prioritize your case to get it sorted as quickly as possible. Thanks for bringing this to our attention. We’re committed to doing better.
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