Simple order process for ikon skipass and good communication. Once order was confirmed simply entered coupon code on ikon website and bypassed the dreaded "An error has occurred. Please Contact Us(... Zobacz więcej
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Zobacz, co mówią recenzenci
Absolutely fantastic service from start to finish. When you call the number, a person answers immediately or they call you back within a very short time period. I spoke to an absolute legend on their... Zobacz więcej
Reakcja na opinię
All of the Ski .com agents that we have worked with have been very patient, accommodating and very helpful. They provided me a choice of multiple hotel options with varying prices. This will be o... Zobacz więcej
Reakcja na opinię
Our travel expert Erin takes incredible care of us from start to finish, making the entire process through Ski.com seamless and stress-free. Dealing with Erin is like planning a gateway with your very... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Ski.com is the largest provider of mountain vacations in North America. We customize complete mountain vacations to more than 120 of the most popular resorts and thousands of properties in the United States, Canada, Europe and South America. With one phone call or just a few clicks of the mouse, our clients are able to bundle together things like discounted lodging, flights, lift tickets, equipment rentals, ski school, activities like snowmobiling and more. Based in Aspen, Colo. since 1971, Ski.com is known for the top-notch personal service offered by its 67 Mountain Travel Experts, winter-sport enthusiasts who average 26 years in the business and who regularly travel to personally experience each destination and accommodation.
Ski.com TO THE MOUNTAINS
Napisane przez firmę
- Nobody gets why you crave time in the mountains more than we do, and nobody knows how to guide you there better.
Dane kontaktowe
210 AABC STE AA, 81611, Aspen, CO
- 800-525-2052
- customer_service@ski.com
- www.ski.com
4,9
Doskonała
6 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Simple order process for ikon skipass…
Simple order process for ikon skipass and good communication. Once order was confirmed simply entered coupon code on ikon website and bypassed the dreaded "An error has occurred. Please Contact Us(Code-K)". Will consider for additional services.
16 kwietnia 2026
Emma is the best!
17 kwietnia 2026
The representative (Michal) was really…
The representative (Michal) was really great.
17 kwietnia 2026
All of the Ski .com agents that we have…
All of the Ski .com agents that we have worked with have been very patient, accommodating and very helpful.
They provided me a choice of multiple hotel options with varying prices.
This will be our 3rd trip to Zermatt with Ski.com.
We wouldn’t have been able to figure it out without their help.
16 kwietnia 2026
Odpowiedź od Ski.com
It means a lot to hear you’ve had such consistent experiences across the team, and that we’ve been able to help with multiple trips to Zermatt. We truly appreciate your continued trust and look forward to the next one.
Fast and smooth booking
Stephanie is always very responsive and efficient. I love working with her! The booking process is always fast and smooth.
16 kwietnia 2026
Odpowiedź od Ski.com
Love hearing how smooth and efficient Stephanie makes the process. We appreciate your partnership and the opportunity to help each time.
Ski.com trip to Vail
Chris is very easy to work with! He has booked our family Christmas trip to Vail for years and takes care of everything for us.
26 grudnia 2025
Odpowiedź od Ski.com
So great to hear Chris has been a part of your family’s Vail trips year after year. We truly value that kind of trust and are glad he’s made it easy.
Odpowiedź od Ski.com
So happy to hear that! Thanks for leaving a review.
Andy made this easy!
Andy made this easy and was very patient with all my questions to help my client. Thanks!
13 kwietnia 2026
Odpowiedź od Ski.com
Glad Andy was able to keep things easy and support you along the way. We appreciate the opportunity to help with your client’s trip
Colin is the absolute best to work…
Colin is the absolute best to work with!!! I have booked multiple trips with him and he makes it so easy.
9 kwietnia 2026
Odpowiedź od Ski.com
It means a lot to hear you’ve booked multiple trips with Colin and keep coming back. We truly appreciate your continued trust and partnership.
Emma was the expert/customer service…
Emma was the expert/customer service rep that helped and she did a great job and was very prompt, and friendly in answering all my questions and we ended up booking a package because of it.
4 kwietnia 2026
Odpowiedź od Ski.com
Emma knows how to keep things clear and responsive, and it’s great to hear that made the difference in your decision to book. We appreciate you choosing us. Thank you for the review!
Katie was so helpful and knowledge able…
Katie was so helpful and knowledge able about every thing
4 kwietnia 2026
Odpowiedź od Ski.com
Thank you so much for the 5-star review! Glad Katie was able to guide you through everything and make the process easy. We appreciate the opportunity to help with your trip.
Randall made a special effort
Randall made a special effort to retrieve one year old booking information to help me resolve a travel insurance problem!!
1 kwietnia 2026
Odpowiedź od Ski.com
We’re glad Randall was able to track that down and help you sort everything out. We appreciate you taking the time to share your experience.
Odpowiedź od Ski.com
Happy to hear Andy kept everything thorough and on track with great follow up. We appreciate the opportunity to help plan your trip.
No way
No way! Needed help, got none. Can't reach assigned travel agent, won't use again
25 marca 2026
Odpowiedź od Ski.com
We’re sorry to hear that you feel this has been your experience. Based on our records, your agent did respond the very next morning after your after-hours call and followed up by phone and email with guidance to ensure your plans could move forward without delay. That said, we understand how important it is to feel supported in the moment, and we’d welcome the chance to connect and make this right. Please reach out to CustService@ski.com if there is anything else we can help with.
Agent was willing to b patient
23 marca 2026
Odpowiedź od Ski.com
Happy to hear that! Thanks for the review and we hope you have an amazing trip!
Quick response for our group trip to…
Quick response for our group trip to Copper next year
22 marca 2026
Odpowiedź od Ski.com
Glad we could help get things lined up for your group at Copper. We appreciate the opportunity and look forward to helping make it a great trip next year.
Odpowiedź od Ski.com
Mad skills for sure! So glad you were able to work with Cody on your trip. Happy skiing!
Breckenridge + Sneaky Fees
The place booked in Breckenridge was as described. Very convenient and clean. I really didn't appreciate the sneaky 13.5% tax that was collected at the end of the trip. It was hidden in the agreement that I okayed, so there's really no recourse, but that seems like something you should make explicit when booking. An extra $600 isn't nothing for some people. That kind of soured what was a fun trip with the family. I'll probably just go back to Airbnb next year.
22 marca 2026
Opinia niezależna
Odpowiedź od Ski.com
Thank you for the feedback. I’m really glad to hear the trip itself was enjoyable, but I understand how frustrating that additional cost felt at the end. I do want to clarify that the resort fee was included in your quote and outlined in your confirmation under the bolded section “Fees paid at check-in or check-out”, so it wasn’t intended to be hidden from you. Those types of fees are set and collected by the property, not Ski.com. Many booking avenues do include additional fees in their bookings, but not us! We’d love the opportunity to work with you again and show you the value we can bring compared to other booking options, even Airbnb.
Ask for Ray!
Absolutely fantastic service from start to finish. When you call the number, a person answers immediately or they call you back within a very short time period. I spoke to an absolute legend on their team named Ray, and his knowledge/expertise of Switzerland blew me away. Absolute excellent service too! His response time was usually within a couple hours, if not a few minutes. He made the booking process seamless and answered all one hundred of my questions. Absolutely wonderful!
23 marca 2026
Odpowiedź od Ski.com
Ray knows his stuff, especially when it comes to destinations like Switzerland, and it’s great to hear how much that stood out. We’re glad he made the process smooth and easy, and we really appreciate you taking the time to share this.
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