Good customer service. DPD misdelivered. We reported to Sissel UK. Within minutes customer service phone us and got DPD to re- deliver. We ordered a pump and a covering for. Sissel cushion (which... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Already an owner / user of Sissel pillow. Expensive purchase compared to cost of other pillows out there but difference in quality of sleep, next day movement in neck, shoulders etc makes this an inv... Zobacz więcej
This is feedback for Sitfit Plus seat cushion for the car. Swift next day tracked delivery even for the second order. I was updated about shipping at every stage. This product provides immediate... Zobacz więcej
Speedy delivery before Christmas, especially when the normal mail service was interrupted due to strike action. A very smooth transaction from the point of purchase to the delivery. I do have to com... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Suppliers of quality Healthcare & Fitness products to Practitioners and Public for over 25 years.
Dane kontaktowe
16 D & E Moderna Business Park, Mytholmroyd, HX7 5QQ, Halifax, Stany Zjednoczone
- 01422 885 433
- info@sisseluk.com
- www.sisseluk.com
Inni użytkownicy przeglądali również
Super quick delivery.
Super quick delivery.
Postage seems to be high though...other than that great.
2 lipca 2023
good product
i have used these before and they are excellent for both exercise and pressure points
1 lipca 2023
Yellow Spikey Balls
I called to enquire about the Yellow Spikey Balls and had some great advice and recommendations form a customer service advisor. I placed my order and the goods arrived as scheduled. Absolutely great product and service!
6 lipca 2023
Good price and swift delivery
5 lipca 2023
Great balls fantastic for pressure…
Great balls fantastic for pressure points and massage tensed areas
Very quick delivery!
3 lipca 2023
Easy to buy online, next day delivery!!
Ordered online p.m., item arrived next day. I could not believe how quickly the transaction was dealt with. The product did not disappoint, either!! True to the description. Not the cheapest on the marked but good value for the money
28 czerwca 2023
No response = VERY POOR CUSTOMER SERVICE
I reported that the exercise chart was missing from my order for the Sissel BalanceFit Pad.
Absolutely no response. AGAIN
16 maja 2023
Opinia niezależna
Odpowiedź od Sissel UK Ltd
Good morning, since this review we have spoken again and you are no aware of our response to you on the day of your initial email to us (26th June) which sadly slipped in to your junk folder. We have arrange replacement to be sent with your order next week as agreed by you. Thank you for your order and look forward to working with you in the future again.
Quick delivery
Quick delivery, good product. Would have been happier with a slower/cheaper postage
13 czerwca 2023
Odpowiedź od Sissel UK Ltd
Hi Martin, thank you for the kind review.
With regards shipping we offer next working day as the vast majority of our customers want the product as soon as possible. If you order in future feel free to give us a call and we would be happy to explore cheaper/slower shipping options for you.
Product was recommended to me by a…
Product was recommended to me by a personal trainer .cant thought the product at all would be lost without it
19 czerwca 2023
Odpowiedź od Sissel UK Ltd
Hi Lance, Thank you for your kind review of the 100cm Pilates Roller, its great to hear of your experience.
The items are excellent
The items are excellent
The only problem is that those pillows are not available in my country and it cost me double the price just to ship it by third party
Please consider offering international shipping through your website
Thank you
17 czerwca 2023
Odpowiedź od Sissel UK Ltd
Hi Hassan, Thank you for your kind review.
We are only able to offer UK shipping methods online but if you wish to order to another country please email us before making your purchase and we can explore the options for you.
Excellent product with excellent service
15 czerwca 2023
Odpowiedź od Sissel UK Ltd
Hi Pat, Thank you for your kind review.
We have also spoken separately and it was great to hear just how much you are loving your Spinefitter.
Great quality products
Great quality products, sent super quickly (received less than 24 hours after ordering)
5 czerwca 2023
Odpowiedź od Sissel UK Ltd
Hi Jamie, Thank you for your kind review.
Its great to hear you love the products and service we provide.
quick delivery and good quality product…
quick delivery and good quality product as usual.
6 czerwca 2023
Odpowiedź od Sissel UK Ltd
Hi Laura, Thank you for your kind review. Its always great to hear the experience of a frequent Sissel customer.
I have used Sissel for most of my…
I have used Sissel for most of my Pilates purchases and am always very happy with the assistance given and the quality of the items.
5 czerwca 2023
Odpowiedź od Sissel UK Ltd
Hi Alison, Thank you for your kind review.
We know your a frequent customer and we love working with you to support you and your clients.
I never recieved my products
I never recieved my products, Fedex are awful please stop using them. They did phone and acknowledged that they had delivered my items to the wrong address and I would get them by end of the day! Still not recieved them. Please can I have a refund.
1 czerwca 2023
Easy to use and delivery was very quick
31 maja 2023
Hottie It arrived safely and my 100 year old…
It arrived safely and my 100 year old mother likes it.
28 maja 2023
Let down by delivery options and customer service
The product itself was great and reasonably priced, however customers are given no choice but to pay a large amount for next day delivery, and after-sales customer service was poor.
Unfortunately the parcel didn't arrive as scheduled and after getting nowhere with Sissel customer service, I had to spend 40 minutes on the phone to the courier for it to arrive at all (4 days late). It was almost impossible to get past the courier's automated menu to speak to someone, as it's designed for the sender not the recipient. There was also no response to my last email to Sissel customer service.
I realise the courier is separate, but I've rated 3* as Sissel don't offer their customers a choice of courier or delivery options, and their after sales customer service was either slow and not very helpful, or non-existent. For that reason I would be hesitant to recommend or use them again.
Edited in response:
The second delivery Sissel saw on the tracker was the one I had arranged directly after it became clear that it would not be attempted again without intervention (the delivery driver had claimed the address didn't exist). I was finally able to get through to someone at FedEx on the Monday to arrange it, and Sissel only confirmed what they saw on the tracker after this had been done.
It wasn't clear that customer service wouldn't respond over weekends or bank holidays, as many other companies do. If their operating hours were published, or communicated in an automatic reply, I would have been far less frustrated by the delay in response.
Given the compulsory high cost of delivery, I was unhappy that I had been left in a position where I was having to spend a considerable amount of time chasing to receive the delivery at all. I also hoped Sissel might be more helpful than to just repeat what was on the tracker (which I had been doing for days), and was very disappointed when my last email was completely ignored (interesting that they're quick to respond here though).
I'm sure most the time they're fine, but my experience fell short in two areas and that's why I've rated 3*.
25 maja 2023
Odpowiedź od Sissel UK Ltd
Dear Emma here at Sissel UK we take customer service very seriously so were very disappointed to read your review. I have looked into your order and can see that Fedex should have delivered on Friday 26th May but for some reason were unable to locate you. As Monday was a National Holiday the next attempt was Tuesday 30th of May and this was successful.
I have read the email correspondence between you and my colleague and can see that you first raised your concerns about delivery on the Sunday, as Sissel UK and Fedex customer service were closed until the Tuesday it was chased up at the very first opportunity on that morning. We sent you an email at 11am on Tuesday advising that your order was out for delivery and indeed it was delivered later that day. My colleague monitored the delivery all day to ensure you received your parcel as promised. I am sorry that you feel our customer service let you down but we did everything we could to resolve the matter. We always hope that our carriers will delivery next working day but occasionally it does take an extra working day as in your case.
Nothing wrong with spinefitter
Nothing wrong with spinefitter, but disappointed as ordered blue and was sent grey! PLEASE IGNORE THIS WAS MY ERROR - HAD NOT TICKED BLUE! Excellent service as Sissel followed review up. Sorry
30 maja 2023
Odpowiedź od Sissel UK Ltd
Thank you for the update Eileen it is much appreciated.
Great,quality products + great choices…
Great,quality products + great choices + speedy dispatch
29 maja 2023
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