BYD - The sales Representative was very clear about the process of leasing the vehicle. She was very understanding, patient and professional.

My vehicle had to go into the garage at Sinclair Group due to a fleet recall issue that needed fixing. I waited whilst the work was completed. They also fixed a tyre pressure warning that had just popped up and washed the car. Having only bought the vehicle (from Sinclair Group) only 3 months before, they also answered a few queries I had. All the staff are very polite and helpful. The waiting area is very comfortable and hot and cold drinks are available.

Richard the sales rep was great , explained everything in detail, very helpful , and my new T Roc is great

Excellent service from start to finish. Picked up my new BYD last week.

Olivia was very pleasant and knowledgeable. We ended up buying a completely different car that better suited our needs. However the were a number of times that messages were not passed on and callbacks missed.

* 6 months from order to delivery of my new LR Defender 110 - (06 March - 10 September 2026).
* Sidesteps additionally ordered on 13 March 2026 not fitted. 5 further days delay before collection.
* Problems encountered with setting up LR account activation. Still not set up.
* Have not felt confident enough to drive my new Defender 110 without onboard operating system instructions being made functional.
* printed copy Owners Handbook ordered on-line on 14 September and still awaited 13 days after payment.
* queries raised on 16 & 17 September concerning GAP insurance policy still unanswered. Policies sold on 10 September but policy documents not supplied until 16 September after chasing up by me.

Michael Green was exceptional! His product knowledge and patience really stood out as I was progressing through the selection and purchasing of my ID Buzz. I would really recommend Sinclair VW Van Centre Cardiff.

I found the welcome at the MB dealership very welcoming.All the staff seem to be enjoying their work and this creates a good atmosphere. My sales executive Andy could not have been more patient and understanding. Despite the vast difference in age between us we quickly developed a rapport. This continued despite digital and insurance hitches. This led to a successful sales/lease agreement .

This is the second time I have dealt with Sophie she was excellent throughout also giving me updates on delivery and handover a real asset to the company

Superb service and communication from Carwyn really pleased

Excellent customer service. It made the whole process easy from start to finish. Staff could not have been more helpful.

The sales man showed an interest in my car history, my likes and dislikes of particular models and showed comparisons with the new model. Gave a thorough explanation of various operations within the vehicle and the new additions to my previous vehicle.
All the personnel were friendly and polite in a relaxed environment with no rush or pressure. A pleasant experience.

From entering the showroom and meeting up with Mark again. The transition was professional and friendly

Diabolical experience. No customer service. No one to talk to. Car booked in at 9.30am. Rang the day before to confirm and ask how long I would be waiting if I chose to stay and wait?Informed my car had a 2 and a half hour slot and would he complete by 12 noon. I live 45 minutes away so opted to stay. On arrival no one to greet you or speak to. Have to put your reg into a machine, then a box opens and you leave your keys. By 12 I had heard nothing; still sat in a waiting area. Finally I did get to speak to someone, only to be told my car had not been looked at yet. By 1.15 I went and found someone else, who then said I was next. Told them not to bother and asked for my keys back. They then had the audacity to say no one gets told it is only going to take 2 hrs 30 minutes. If they had not said this I would have arranged for a lift to return home and go back in to get the car. Customer service absolutely shocking! Bought my car from here will NOT be returning here again to purchase a car or for anything else. A very angry customer!!!!!

Great service and fast turnaround getting my new car. There is nothing but good things to say about how helpful the staff and manager were!

This has been one of the most bizarre and unprofessional experiences I have ever had.

To begin with, I had to call the manager Adam just to obtain basic information about our purchase. If we had not already made up our minds to buy a particular car before visiting the showroom, we would not have gone back.

The sales representative Nathanial also promised two gifts for my little ones on the collection day. They were very excited about receiving them, but the sales representative said that he did not have them with him on the day and promised to bring them to us the following day. This never happened. I therefore texted him three days later, but he did not reply. I then called the showroom to ask what was going on a week later, and the person who answered the phone told me that the manager Adam or Louis would call me back. However, I have not heard from anyone since.

At this point, it is not really about the two gifts that the sales representative promised. It is about the lack of professionalism, communication, and respect shown throughout the whole experience. I am genuinely surprised that this level of customer service is being provided at this showroom.

​Picked up my brand-new car from Sinclair on Saturday and I’m honestly gutted by the state of it. For a brand-new vehicle, the lack of quality control is shocking.
​When I checked the back, it was clear it hadn't even had a proper valet—thick dust on the rear doors and brown marks on the seats. Looking closely, it only got worse: a dent on the rear driver-side panel, a scratch on the driver's sill, moulding issues along the doors and panels, marked headrests, and a snag on the steering wheel right where my hand sits. On top of the cosmetic defects, the tech is already playing up.
​I want to make it clear that none of this is down to our sales advisor. He was brilliant—patient, professional, and great to deal with throughout the handover. It’s just a shame the prep team and quality control let the experience, down so badly.

My daughter leased a car vw golf automatic when it arrived which we were told they could get it earlier but there was confusion at their end and they ordered a manual. At pick up Thomas said we didn't order a automatic but a manual and said if we cancel they would charge us 350 pound so we took car and found the order and we did order an auto.

At no stage did they Mike branch manager cardiff vw and Thomas try to rectify the situation the customer service was appalling once you drive car off they just say you got 28 days and you could cancel but they ordered wrong car and bullied my daughter into taking it

I would not irder a car from this company

The manual cars are cheaper to lease than auto but they would not match the aa which are much cheaper than sinclair cardiff vw

POOR CUSTOMER SERVICE THEY DID NOT TRY TO RESOLVE THE ISSUE AT ALL

AVOID AVOID AVOID

WE SENT CAR BACK AND ORDERED ONE FROM THE AA SAVING 1600 POUND

Good afternoon,

I just wanted to take a moment to say a huge thank you to the whole team following my recent purchase of my Land Rover Defender.

Having noticed a minor paint blemish, I returned the vehicle to you, and from start to finish the service I received was absolutely tremendous. Nothing was too much trouble, and the way the whole matter was handled was professional, efficient and, most importantly, personal.

It is very reassuring when you make a significant purchase that the level of care and attention does not stop once the sale is completed. You have once again gone above and beyond, and I genuinely cannot fault the service I have received.

A particular thank you to everyone involved for making the process so straightforward and for looking after me so well. It is this level of customer service that makes a real difference and leaves you feeling that you have genuinely been looked after.

Once again, thank you very much. You have surpassed yourselves, and I would have absolutely no hesitation in recommending you to others.

Ryland Cooper
Cardiff Aggregates

Very good customer service and a professional and amicable business approach. Special mention to Charles who excelled in these aspects.