Found the whole experience good, very helpful finding us a used car and went into great detail with us on the cars background. The purchase was also very straightforward and time taken to explain the... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Booked car in for service & MOT. Was given one price over the phone, then another when they rang to confirm booking. They were good enough to honour the lower price. Online check in day before, so dro... Zobacz więcej
Reakcja na opinię
Excellent reception the sales person Charlie was very helpful from the start and nothing was to much trouble.He walked me through the whole process and answered any questions and concerns I had. He ex... Zobacz więcej
Reakcja na opinię
When we changed our car Charley Roberts and Carla Jones at VW Neyland were both professional very polite, helpful and informative. We have also had follow up meetings and again they were ready to he... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Sinclair Group - Sinclair Volkswagen Neyland
Napisane przez firmę
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Dane kontaktowe
Havenbridge Road, SA73 1QY, Neyland, Zjednoczone Królestwo
- 01646 796190
4,8
Doskonała
169 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 76% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Found the whole experience good
Found the whole experience good, very helpful finding us a used car and went into great detail with us on the cars background. The purchase was also very straightforward and time taken to explain the cars features.
26 sierpnia 2026
Odpowiedź od Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for the positive feedback, Martyn! We're thrilled to hear that we met your expectations. We will make sure this is passed on to the VW Team. We appreciate your feedback and look forward to helping you again in the future. Kind Regards, Sinclair Group
We purchased my son’s first car from…
We purchased my son’s first car from here and the service was excellent, Charlie that dealt with us was brilliant and nothing was too much trouble for him. I would definitely recommend visiting if you are looking to purchase a vehicle.
26 lipca 2026
Odpowiedź od Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for the kind words, Dean! We are thrilled to hear that Charlie provided you with excellent service and made the process of purchasing your son's first car a breeze. Thanks again for choosing us at Sinclair Volkswagen Neyland. Kind Regards, Sinclair Group
Brilliant!
The Sinclair VW garage at Neyland is near a busy round about and if I drove there and left my car for the day there is nothing to do and no way I could get home on public transport. For a small charge someone from the garage will leave their car at my house and drive my car to the garage for MOT and service. They bring my car back at the end of the day all washed and clean.....a really brilliant service!
It passed the MOT and they repaired a puncture too, so job done. Thank you Sinclairs
8 lipca 2026
Odpowiedź od Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind words, Chrissy! Our goal at Sinclair VW is to make car maintenance as convenient and stress-free as possible. We're thrilled to hear you had a great experience and that your car passed its MOT. We look forward to seeing you again in the future! Kind Regards, Sinclair Group
Odpowiedź od Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words Judith! Glad to hear Neil Jones went above and beyond for you! I will make sure to pass this on to Neil and the Service Manager. We look forward to seeing you again in the future! Kind Regards, Sinclair Group
Mixed views
I prefer dealing with people rather than on- line interactions.
The staff at the garage are pleasant and competent; everything was fine and on time.
However, I find your services over-priced… £45 for a can of tyre puncture sealant is ridiculous - it’s available in local stores for under £10. Almost £500 for a service. Puts me off dealing with Sinclair.
16 lipca 2026
Great service once again
Had a warning light appear on the dash. Went to service department and car was booked in for the following day. Fault identified and rectified same day.
Service Advisor friendly and professional throughout
15 lipca 2026
Odpowiedź od Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind review, Alan! We're thrilled to hear that our service department was able to quickly and efficiently fix the issue with your car! Our team is dedicated to providing top-notch customer service, and we're glad we could meet your expectations. Thank you for choosing us! Kind Regards, Sinclair Group
Odpowiedź od Sinclair Group - Sinclair Volkswagen Neyland
We're thrilled to hear that you had a great experience with our team! We strive to always provide friendly, helpful, and efficient service to our valued customers. We look forward to seeing you again in the future. Kind Regards, Sinclair Group
Odpowiedź od Sinclair Group - Sinclair Volkswagen Neyland
Thank you for the fantastic review, Vincent! We are thrilled to hear that our team provided you with excellent service. We truly value your support and look forward to serving you in the future. Kind Regards, Sinclair Group
5 star service from Sinclair Neyland as…
5 star service from Sinclair Neyland as usual! Special thanks to Rikki!
2 lipca 2026
Odpowiedź od Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words, Jane! We are thrilled to hear that you had a 5 star experience with our team, especially with Rikki. We appreciate your continued support and look forward to serving you again in the future. Kind Regards, Sinclair Group
Excellent service
27 czerwca 2026
Odpowiedź od Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind words, Mary! We appreciate your feedback and look forward to helping you again in the future. Kind Regards, Sinclair Group
I was shown the ideal car for me and…
I was shown the ideal car for me and after a test drive and clear explanation of the offer I was happy to make the purchase.
25 czerwca 2026
Odpowiedź od Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind review, Ann! We are thrilled to hear that you found the perfect car for your needs and that our team provided excellent service. We hope you enjoy your new purchase! Kind Regards, Sinclair Group
Friendly staff that recognise me and…
Friendly staff that recognise me and were interested. The service went smoothly with no dramas. Finding were discuss to my satisfaction.
23 czerwca 2026
Odpowiedź od Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words, Mark! We're thrilled to hear that our staff provided great service and were able to meet your needs. We look forward to seeing you again soon! Kind Regards, Sinclair Group
Very friendly and informative staff.
17 czerwca 2026
Odpowiedź od Sinclair Group - Sinclair Volkswagen Neyland
Thank you for the lovely review! We pride ourselves on having a knowledgeable and welcoming team who are always happy to assist our customers. We look forward to seeing you again soon!
Kind regards,
Sinclair Group.
Reception staff always very friendly…
Reception staff always very friendly and efficient, never a problem booking for service and Mot.
Pleased I have a service plan, could be expensive.
13 czerwca 2026
Odpowiedź od Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words, Jayne! We're delighted to hear our team is always friendly and efficient, and that you're finding value in your service plan. We appreciate your support and look forward to seeing you again! Kind Regards, Sinclair Group
Welcoming staff
Welcoming, smiley staff - even when I arrived 10 minutes before they officially opened for business.
Replacement car sorted almost straight away, contact towards the end of the day for car to be returned (but could have been following day if I'd preferred). Carried out my instructions to the T, so avoided unnecessary work on emergency help facility. Altogether a very satisfactory experience. Could be why I've been buying & servicing cars with this organisation for my last four cars
11 czerwca 2026
Odpowiedź od Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind feedback! We're delighted to hear you had such a positive experience and that everything was handled smoothly and to your satisfaction. Your continued loyalty over the years means a great deal to us, and we look forward to assisting you again in the future. Kind Regards, Sinclair Group
Service manager explains in detail what…
Service manager explains in detail what is happening on the day and invites comment and any additional requirements. It is important to have confidence in the people you are dealing with.
10 czerwca 2026
Odpowiedź od Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your review Thomas! We're pleased that our Service Manager's communication and attention to detail helped make the experience a positive one. Your trust means a great deal to us, and we appreciate your 5-star review. Kind Regards, Sinclair Group
Updated review
Updated review:
Pleased to say our issue with the service department has been resolved and acknowledged by Sinclair.
Apology accepted.
7 czerwca 2026
Odpowiedź od Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your review. We apologise for any inconvenience you experienced with our after-sales service. Your satisfaction is important to us, and we will strive to improve in this area. We are glad that you are happy with your car so far and we hope to continue providing you with a positive experience.
Kind regards,
Sinclair Group
Odpowiedź od Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your great feedback Colin. We're delighted to hear you found our reception team polite and that everything was completed on time. We appreciate your support and look forward to seeing you again. Kind Regards, Sinclair Group
Everyone is so friendly
Everyone is so friendly, professional and helpful.
Always updating us with our service plan options and anything else needed.
4 czerwca 2026
Odpowiedź od Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind feedback Denise. We're pleased to hear you found our team friendly, professional, and helpful. We appreciate your support and look forward to assisting you again in the future. Kind Regards, Sinclair Group
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