I ordered a scuba wetsuit from Simply Scuba. It was delivered promptly and fits well. The was an issue with the labelling which I raised with customer services online. They responded promptly, reassur... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Speedy delivery, excellent customer service and response time too. We were offered 10% NHS discount which we were really pleased with. Good range of stock available. Our items arrived well-packaged an... Zobacz więcej
Excellent service. Ordered Mares travel BCD at 9pm arrived the next day. Product review bids are so good at pointing out little features you may otherwise miss. I have ordered from Simply Scuba on thr... Zobacz więcej
This is the way to do shopping when it comes to buy diving equipment. Absolutely first-class service that I have never come across before from any other competitors. If I had to compare to anything... Zobacz więcej
Informacje dotyczące firmy
Dane kontaktowe
Zjednoczone Królestwo
- customersupport@simplyscuba.com
- www.simplyscuba.com
4,6
Doskonała
2 tys. recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great service
Ordered several items which were delivered within a couple of days. Once again great service from Simply Scuba
5 września 2022
Great purchasing experience
Easy online purchase, quick, efficient delivery with good comms and goods are exactly what we ordered! Great!!
6 września 2022
Great choice of products
Great choice of products. The product videos are very helpful and ensure you know exactly what you are purchasing. Customer service responded quickly and helpfully to my queries. My order arrived well packed and very promptly. Thank you.
4 września 2022
Very efficient service and great price…
Very efficient service and great price compared to other sites
4 września 2022
Items I ordered exactly as expected and…
Items I ordered exactly as expected and delivered right on time - quick and easy - can’t complain
3 września 2022
Beware of this Company
Beware of this Company. Their website prominently says "free returns" in several places. But when you try to return, they tell you that you must pay for the postage to the UK. When ordering, you are never alerted to this. You can't even tell from the website that they are not in the U.S. To top it off, they are incredibly rude and don't seem to be interested in customer service whatsoever. Their website is very misleading!!!
2 września 2022
Opinia niezależna
Odpowiedź od Simply Scuba
Hi Mary,
Thank you for your review.
I am sorry to hear of this issue. Please provide us with your order number and I will have a colleague reach out to offer assistance.
Apologies for the inconvenience caused.
Stephen - Customer Experience, Simply Scuba.
Excellent service
2 września 2022
Good web page easy to navigate and wide…
Good web page easy to navigate and wide range of items. I cross referenced to their YouTube site and found the videos very interesting.
2 września 2022
Avoid this company
This company had a surface marker buoy (SMB).that I particularly liked. I thought I was ordering through the US store, but apparently the ordered was fulfilled by the UK store.
Unfortunately, while the package arrived in the US very quickly, it has been sitting in Memphis at FedEx for weeks now (since 8/18). A week or so ago I called FedEx. I was told that the box was shipped empty. I wrote SS about this the same day and was told that the company would need three days to assess. Then nothing.
This kind of problem, in its various aspects, is very uncommon among established companies. I am shocked. I have demanded a refund, and I urge you to avoid this company.
Update: my account has STILL not been credited. I have therefore opened up a dispute with my credit card company. This nuclear option is not required for reputable companies.
2 września 2022
Opinia niezależna
Odpowiedź od Simply Scuba
Hi Sam,
Thank you for your review.
We are sorry to hear of this issue. I can see you have been in contact and my colleague has now resolved this for you.
We apologise for the delay and for any inconvenience caused.
Stephen - Customer Experience, Simply Scuba.
Fast and efficient
29 sierpnia 2022
Great advice on product selection to…
Great advice on product selection to suit use, and speedy delivery. Excellent!
30 sierpnia 2022
Great range of products fast delivery…
Great range of products fast delivery and easy returns system.
29 sierpnia 2022
Simply Scuba is always reliable
Simply Scuba is always reliable. They have a large stock and fast efficient delivery. Thank you
27 sierpnia 2022
Discount mess up
Made a quite a serious purchase which at the time crossed with an email back from SS with a 10% discount code. They would not let me retrospectively apply the code to the order.
So I now have to return the order within 30 days and re order applying my discount code. What a waste of time and effort.
15 sierpnia 2022
Odpowiedź od Simply Scuba
Hi Dave,
Thank you for your review. As stated on our help centre: Simply scuba promotional codes often run for a limited period of time so please make sure you check the expiry date of the code. They do not apply on certain brands, discounted items and hardware unless otherwise specified. We are unable to apply a discount after an order has been submitted.
For more information regarding promotional codes, please visit this link: https://support.simplyscuba.com/hc/en-gb/articles/4850518894993-Discount-codes-Promotions
I hope this helps!
Alex - Customer Experience, SimplyScuba.
Delivery was within 2 days.
Delivery was within 2 days.
Products arrived in excellent condition.
28 sierpnia 2022
Odpowiedź od Simply Scuba
Hi Daniel,
Thank you for your review. We are sorry to hear of this issue. I have requested our Scuba specialist to reach out to you to offer assistance.
We apologise for the delay and for any inconvenience caused.
Alex - Customer Experience, Simply Scuba.
The bags arrived
Not at to say. I made an order. Paid the extra for postage an the product arrived slightly earlier than I expected. Everything worked well which is great. Thank you simply scrubs and the post office
25 sierpnia 2022
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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