Absolutely ridiculous. Had a look online, found what I wanted and drove to the shop. The prices are more than double the online advertised price! I asked if the match their own prices and I was told n... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Bristol branch. Had a family member go in to be told his 'custom was not welcomed' and that he was banned. The male server refused to give a reason as to why and said 'you know what you did,' provid... Zobacz więcej
Visited the Taunton store today and was pleasantly surprised with the store selection! The staff member was friendly and extremely knowledgeable with products and uses. They helped me decide what woul... Zobacz więcej
Customer service couldn't provide an eta or tracking no. Despite having a big red banner saying that all their sales will continue as normal, this was a bit mis leading. The products then arrived 3 b... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Simply Pleasure is an award-winning adult retailer and joins Prowler, Prowler RED and Soho Original Adult Store under the ABS Group banner of adult stores. With 24 stores and 130 staff across the country, we’re also the UK’s largest adult retailer and we’re known for our wide variety of sex toys, vibrators, cock rings, lubricants, sex essentials and more. We give you access to affordable sex toys, but also stock luxury vibrators and adult brands. Our range of strokers and masturbators for him has made us a leader in men's pleasure, while our bullets, clitoral vibes, and rabbits have made us a front-runner in pleasure products for her, too.
Dane kontaktowe
ABS Group, Spring Lane, Forest Gate, BH24 3FH, Ringwood, Zjednoczone Królestwo
- 0800 1223 669
- customercare@simplypleasure.com
- www.simplypleasure.com
2,8
Średnia
210 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 25% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I’ll use simply pleasure from now on
Great product range, easy to purchase and at a great price. Delivery was quick and plainly packaged.
5 marca 2020
Opinia niezależna
Discrete packaging very pleased
4 marca 2020
Opinia niezależna
Didn’t get my product!!!
3 marca 2020
Opinia niezależna
Odpowiedź od Simply Pleasure
Hello,
Please get in touch with our customer care team as we would like to look into that for you.
Please email customercare@simplypleasure.com and provide us with the order number. This will allow us to check the status of your order. Thank you for the cooperation. Please be advised that we always appreciate constructive feedback and we like to read about experiences you have made with our customer service.
Kind regards,
Simply Pleasure Customer Care
Fast delivery!!
3 grudnia 2019
Opinia niezależna
Do not use this company
Do not use this company. There are so many better companies out there selling better products but more importantly much, much better customer service. I spent an awful lot of money with Simply Pleasures recently. One of the products was clearly faulty and it wasn't cheap at £600. I brought it back the very next day, not even 24 hours later. They tuned around and said they wouldn't accept a return and wouldn't refund me! I guess business must be bad for them, but come on! It was a very expensive unused product and clearly didn't work. They have been nothing but rude, aggressive and just some of the worst customer service I have ever experienced. They turned around and said it was my problem and I had to lump it. Wow. I never leave reviews, ever, anywhere, but I feel you must be warned about this disgraceful company. I have now started legal proceedings. So save yourself the time and money. You have been warned
23 listopada 2019
Opinia niezależna
Odpowiedź od Simply Pleasure
Thank you for your review. The version of events you have posted are not entirely truthful and I am sad that in this rare case we were unable to refund or return the none faulty product which was purchased in one of our retail locations. The product was inspected thoroughly for any fault and there was no manufacturing issue. The product did what was expected and promised. In no way were your statutory rights affected.
I delt with Dominik he was a legend got…
I delt with Dominik he was a legend got my problem fix in a flash nothing too hard for him. It was simply Pleasure to deal with him.
19 listopada 2019
Opinia niezależna
Didn't really have a good start but…
Didn't really have a good start but really happy with the customer service
6 listopada 2019
Opinia niezależna
Good product and delivery on time would…
Good product and delivery on time would use again
4 listopada 2019
Opinia niezależna
Great service and good value with…
Great service and good value with special offers often available.
2 listopada 2019
Opinia niezależna
TOP PRODUCT!
An excellent product that does what is says on the tin! Would definitely recommend this to anyone.
9 października 2019
Opinia niezależna
Prompt and efficient service A+
5 października 2019
Opinia niezależna
Happy customer
Ordered on line was delivered within 36 hours good value too.
2 października 2019
Opinia niezależna
Good experience
Order arrived quickly, it was well packaged and had no issues.
5 września 2019
Opinia niezależna
Good stuff
Great range of items, good prices, discrete packaging and arrived very quickly!
Everything you could ask for.
4 sierpnia 2019
Opinia niezależna
brilliant customer care , world class
After visiting their soho store and making a purchase, I discovered the item wasn't complete. Upon raising the issue I was immediately given the most astounding customer care I have ever experienced.
The brilliant, diligent and thorough Dominik took all the relevant information and went above and beyond to anticipate my needs and facilitated the most efficient way of getting my purchase to me in lighting speed , plus he even spoiled me with some freebies as a good will gesture!!!
This was more satisfaction than you can get from a 0900 number, having Dominik on the end of the phone! I can't rate this shopping experience enough, from the friendly and informative staff at the store to Dominik's excellent customer care!
Well done guys, will definitely be buying form you now every time!
Joe from Eastbourne
24 lipca 2019
Opinia niezależna
After i bougth here with my 💳 i was…
After i bougth here with my 💳 i was stolen to my bank account ....so people its better check in other place to buy....
24 lipca 2019
Opinia niezależna
Odpowiedź od Simply Pleasure
Hello Jamie Brown,
Thank you for shopping with us and thank you for leaving us a review here on Trustpilot.
We are very sorry that you have experienced issues with your card after doing business with us. Please rest assured that we do our utmost to protect our customers from issues of such nature. However, please be advised that you will need to raise this with your bank and maybe check if your computer or mobile device is well protected.
Thank you for your understanding and we certainly hope that you have been happy and satisfied with the ordered items. In case you do wish to raise anything regarding the items you have purchased or the customer service experience please do not hesitate to get in touch via simplypleasure.com
Kindest regards,
Dominik
E-Commerce Customer Care Representative
Doświadczenie Trustpilot
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