Ruby’s Fashions Recenzje 

95
Wynik TrustScore: 3.5 na 5

3,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Initially got worried based on some of the reviews on here, but it looks like they do have a physical store which has really good reviews. Called their store and spoke to one of the employees before o... Zobacz więcej

Oceniono na 5 z 5

My experience at Ruby’s was nothing short of amazing! His store was organized and easily accessible. Ruby literally has everything from dresses, purses, shoes, and so much more. Even hats and scarfs,... Zobacz więcej

Oceniono na 3 z 5

This store is great for prices being low, but that being said you must make sure your measurements are correct. The return process is so costly it doesn’t make sense to send the dress back. They state... Zobacz więcej

Oceniono na 1 z 5

I received the dress late mid week and called and left a message Friday night on the machine and sent a message via their website to call me to return the dress .. nothing none called or replied to my... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Butik
  2. Sklep z sukienkami

Napisane przez firmę

Here at Ruby’s, we are proud to bring the best Prom, Homecoming, and Formal Dresses directly to you. No matter what the occasion is, we will help you find the perfect dress. Please feel free to come to our our store located in Maple Heights, Ohio. We can help you find the right dress and make sure it’s the perfect fit. We offer spacious dressing rooms, in house dress alterations, and knowledgeable staff ready to help.


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

95 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(95)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

So disappointed!!!

Spoke to rep before placing order and was assured that we could make any alterations on dress. Nonetheless, ordered correct size of 00 and dress received was made for a 7ft person not average person. So I took to seamstress for alterations she said it was not possible without ruining dress. I sent message to store customer service and was told nothing they could do and no refunds. I'm struck with almost $400 dress still in bag with tags and my daughter cannot wear! I tried customer service several times and was ignored. So sad for my daughter her senior year and can't wear her dress.

21 kwietnia 2018
Logo Ruby’s Fashions

Odpowiedź od Ruby’s Fashions

Hi Syl,

Thank you for sharing your experience. However, we believe there may be some confusion. We do not have any record of your order in our system, and we are unable to find any details matching the issues you've described. It seems that you may have mistakenly contacted the wrong business.

We want to clarify that we are Ruby's Fashions, and we pride ourselves on customer satisfaction and transparent communication. If you are looking to resolve this matter, we encourage you to double-check the business you ordered from to ensure you're reaching the right team.

If you ever do need assistance in the future or decide to place an order with us, we’d be happy to help.

Best regards,
Ruby's

Oceniono na 5 z 5

Great dress and great service

I love my dress!! It was currently on back order, but the employees were so helpful! They offered to have it shipped as quickly as possible and it even came a week before the estimated date!! I am so happy with this dress and with this store 10/10 would recommend!

20 kwietnia 2018
Opinia niezależna
Oceniono na 5 z 5

Gorgeous Gown...

OMG... This gown is absolutely gorgeous. It fit me perfect when I tried it on. I will be wearing it for my sons wedding 7/3/2018. I couldn't be more thankful for Ruby's Fashions. They were able to get me the gown in such a short time.

28 marca 2018
Opinia niezależna
Oceniono na 5 z 5

Happy with my order

Called the retail store and placed my order they went above and beyond to find me a dress because the original dress I wanted was not available until later date. Very happy with the dress no issues at all. Highly recommend them

27 marca 2018
Opinia niezależna
Oceniono na 5 z 5

Nothing but good reviews for Shoprubys

Nothing but good reviews for Shoprubys. The customer service was excellent my daughters dress was perfect. This is the third dress purchased from them. My daughter was so happy with her dress and also got a nice jewelry set free with her purchase. Thank you Shoprubys for making my senior extremely happy.

26 marca 2018
Opinia niezależna
Oceniono na 1 z 5

FRAUD! You advertised a dress that you didn’t…

You advertised a dress that you didn’t have, but you let my credit card be charged for it anyways. You also charged me for a necklace that was supposed to be free. You kept a hold on my credit card for 10 days! When I called you, I couldn’t understand you, yet you told ME to speak English because I was upset that you had my credit card locked up for TEN days. I’ll be calling he better business buereau this week because you smell of FRAUD! Do YOU understand English.

24 marca 2018
Opinia niezależna
Oceniono na 1 z 5

Purchased a prom dress

Purchased a prom dress. No indication it was out of stock online. Days later after taking the money from my account, I’m notified by email that the dress is unavailable. Money to be refunded days later. When there’s a time- sensitive purchase, this scenario is unacceptable.

19 marca 2018
Oceniono na 4 z 5

Even though...

Only rated 4 stars due to they did not have the dress we wanting in the size we needed. It showed they had it until we ordered it then they did not have it. I was happy with the customer service and helping me find a dress. Between emails and phone conversations they were great all the way around and tye dress is excellent quality...

18 marca 2018
Opinia niezależna
Oceniono na 5 z 5

After being burned by another online…

After being burned by another online dress shop, I was not sure I wanted to try again but my daughter found a dress she loved. So I found it on line at Ruby's and called to make sure they really had it. The lady I spoke with was very helpful and double checked her inventory to make sure. She called me back, said she had it and I place my order. It worked out wonderfully! I would definitely recommend Ruby's!

16 marca 2018
Opinia niezależna
Oceniono na 5 z 5

Hesitant to order a prom dress online...BUT

I was very hesitant to order a prom dress online, but there was no local store that carried the right size. I called Ruby’s to verify the dress was in stock, and received a prompt return call confirming it was. I immediately ordered the dress and had it in hand in two weeks, which was just as promised. The employees I dealt with were very professional and Ruby’s met every expectation!!!

11 marca 2018
Opinia niezależna
Oceniono na 5 z 5

Great Store Experience

I Was looking for bridesmaid dresses and found beautiful gowns at Ruby's. The staff was very helpful and ordered all the sizes in the exact color I had been looking for. I also purchased costume jewelry for all my bridesmaids from here. Thanks for all your help Ruby's!

6 marca 2018
Opinia niezależna

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