Shipsurance Recenzje 

274
Wynik TrustScore: 2.5 na 5

2,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I love this company. FedEx delivered an expensive and rare package to a wrong address and then wouldn't do anything about it. Fortunately, I had insured it with ShipSurance. I filled out their form... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

they are impossible to reach, i can't even get my claim reviewed and question answered properly because every call goes to voicemail, every email comes back with same script. i should have just get in... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Sold at item for $1,000.00. Buyer paid Paypal Goods and Services, invoice was generated. Shipped said item via UPS, with Shipinsurance bought from Pirateship.com. Item insured for $1,000.00. UPS los... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Horrible. They ask for documents on clear damage. Box is smashed contents destroyed. Do not use these people go with UPS - much better service and attention. #shipsurance does not want to pay... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Agencja ubezpieczeniowa

Napisane przez firmę

Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."


Dane kontaktowe

2,4

Słaba

Wynik TrustScore: 2.5 na 5

274 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 41% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,4

Wszystkie recenzje

(274)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 17

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I get coverage on every shipment…

I get coverage on every shipment through my online store with this company. When my customer got a damaged package, I had them take a photo of that package and submitted it to this company the same day. It took a week and no additional emails to get my insurance claim approved. Very easy and I will keep using this company.

2 czerwca 2022
Opinia niezależna
Logo Shipsurance

Odpowiedź od Shipsurance

Thank you for the great review and sharing your experience, Leany!

Oceniono na 5 z 5

Super convenient

Super convenient, quick, and easy. Filled out the claims questionnaire and was immediately processed.

1 czerwca 2022
Opinia niezależna
Logo Shipsurance

Odpowiedź od Shipsurance

Thank you for sharing your experience!

Oceniono na 1 z 5

This company will do anything…

This company will do anything imaginable to avoid paying a claim no matter how well handled and documented. Absolutely astounding excuses...

25 maja 2022
Opinia niezależna
Logo Shipsurance

Odpowiedź od Shipsurance

Sayer Payne & Ryan Plewacki (MAS Distro) - Thank you for your review but there might be some confusion here. Upon reviewing your complaint we found that your single claim was paid in full in good faith. Perhaps you can update your review detailing such?

Oceniono na 1 z 5

They will do everything they can to…

They will do everything they can to avoid paying out the full amount. They will pay as little as possible and find any reason to avoid paying. Terrible experience and company. Avoid at all costs.

24 maja 2022
Opinia niezależna
Logo Shipsurance

Odpowiedź od Shipsurance

Paul Hung - Your claim was filed and approved to pay the same day.

Oceniono na 1 z 5

Don’t waste your time

Paid for $500 worth of insurance. My package was lost, once it was found it was soaked with water. Ruined 30 items and now they are saying they cannot replace it. Why did I pay for insurance if it’s not actually covering anything? 10/10 WOULD NOT recommend and will never be back.

21 maja 2022
Opinia niezależna
Logo Shipsurance

Odpowiedź od Shipsurance

Reagan - We understand your concerns. If a package is delivered and left out in the rain for days that is an unfortunate situation. We cover the packages while they are in transit, not after delivery. Give us another chance as we have been covering eCommerce sellers for over 18 years.

Oceniono na 4 z 5

Shipsurance corrected their mistake!

Shipsurance called me and explained that one of their associates was not trained properly and made good on the insurance so I am satisfied with the resolution and no longer think they’re a bunch of crooks I will continue to use them

Sold an item for $200, $50 of which was insured through the carrier USPS so I bought $150 worth of insurance through Shipsurance. When the item was lost USPS paid their $50 but Shipsurance will only pay $100 since USPS paid the first $50. Why would I pay Shipsurance for insurance I know another company is going to pay? Crooks! BAD company!

7 kwietnia 2022
Opinia niezależna
Logo Shipsurance

Odpowiedź od Shipsurance

Brian - This claim was paid in full once we discussed it with you. Thank you for your business!

Oceniono na 1 z 5

Horrible Customer Service and Unreliable

Horrible Customer Service. They are not transparent. Waste of money and time. I did not get any coverage for my international shipping. I will give 0/5 rating.

25 marca 2022
Opinia niezależna
Logo Shipsurance

Odpowiedź od Shipsurance

Pavalan - We are very confused as to your rating. We cover shipments that are lost or damaged in transit. Your shipment was not lost or damaged. Please call us so we can discuss.

Oceniono na 1 z 5

Scam "Insurance" Company

An absolutely terrible claims process has revealed this to be a scam "insurance" company. They have hundreds of customers that probably don't realize that if your company logo is on your packaging, they aren't insuring your shipment. This might not come to light until you file a claim and they show you the fine print. Out of a three box shipment from the USA to Germany, one made it to the customer, one got returned, and one was lost. With zero investigation they assumed the lost package was stolen because we have our logo on the box and only paid us half of the value. We have subsequently decided to take our business elsewhere.

22 marca 2022
Opinia niezależna
Logo Shipsurance

Odpowiedź od Shipsurance

Mr. Butts - We are happy to discuss our coverage with you. There are no assumptions in the claim adjudication process. If something is excluded from coverage that means it is not covered. Give us a call and we can discuss risk mitigation techniques.

Oceniono na 5 z 5

Shipsurance processed my claim quickly

Shipsurance processed my claim quickly, provided clear instructions about what was needed from me in order to complete the claim, and I am very pleased with the whole experience.

22 marca 2022
Opinia niezależna
Logo Shipsurance

Odpowiedź od Shipsurance

Thank you for sharing your positive experience and for the 5 star review.

Oceniono na 5 z 5

Peace of mind

The USPS had damaged an expensive antique shipped to one of our customers. I'm very grateful that we had insured the package with Shipsurance. Very low cost rates, easy claim process and reimbursement was quick! I would definitely recommend them when shipping!

Jason & Carol Carrigan
Whitefield, Maine

20 marca 2022
Opinia niezależna
Logo Shipsurance

Odpowiedź od Shipsurance

Jason & Carol - Thank you for taking the time and sharing your positive experience.

Oceniono na 5 z 5

Wonderful!

So much better than rely on usps insurance, which is absolutely horrible. The entire process was quick and easy and they deposited directly to my PayPal. I insure all my packages with shipsurance.

18 marca 2022
Opinia niezależna
Logo Shipsurance

Odpowiedź od Shipsurance

Thank you for taking the time to write a review. We appreciate your business and love the 5 star review!

Oceniono na 4 z 5

Fast, secure, and easy, but you must have recipient sign an affidavit, or fill out online form as well.

I was very pleased with the speed and ease of processing my portion of the claim. I really hate that I had to bother my client for them to do an affidavit or online form. This client was willing to do it, but the only other time I've needed to file a claim, that client would not have been. Reaching out to an angry client, and letting them determine whether I get reimbursed or not seems risky to me, and makes me consider how I will proceed in the future.

For this particular client, she was happy to help, and the claims process was speedy. I eventually was also reimbursed for my shipping, that I had included in my original insurance coverage amount.

18 marca 2022
Opinia niezależna
Logo Shipsurance

Odpowiedź od Shipsurance

Aimée - Thank you for sharing your experience!

Oceniono na 1 z 5

Terrible Company

Terrible Company. Avoid at all costs! They will screw you over and blame it on their fine print.

18 marca 2022
Opinia niezależna
Logo Shipsurance

Odpowiedź od Shipsurance

mk - Please call our office to discuss. There is no information here.

Oceniono na 1 z 5

DO NOT USE THIS COMPANY ITS A SCAM THEY…

DO NOT USE THIS COMPANY ITS A SCAM THEY MAKE YOU PAY PREMIUMS AND THEN WHEN YOU NEED FOR A CLAIM TO BE PROCESSED THEY ASK FOR A LOT OF USELESS DOCUMENTATION ONLY TO SEND YOU A LETTER THAT YOUR CLAIM WAS DENIED AWFUL COMPANY.

11 marca 2022
Opinia niezależna
Logo Shipsurance

Odpowiedź od Shipsurance

Max - This is definitely not your normal experience as you have many successfully paid claims. Please call our office to discuss.

Oceniono na 1 z 5

Do not bother buying this through…

Do not bother buying this through Shipping Easy, they don't follow their own policies and create all these excuses, 40 days past on two claims and they refuse to refund. Also don't believe these so called "positive reviews" likely fabricated.

News flash you have a low review rating so it’s not just me complaining, some of these reviews are identical to my experience. I talked to your rep and she has neither had a manager call me like I asked and has yet to show me where is writing and that has my agreeing to this “new requirement”. Looks like a civil court filing and a judge making you refund me is how it’s going to go.

2 marca 2022
Opinia niezależna
Logo Shipsurance

Odpowiedź od Shipsurance

Cynthia - Thank you for the second negative review. We are happy to discuss your claims with you. Please reach out to your claims representative so they can explain the process.

Additionally, all the positive reviews are 100% from happy businesses and sellers!

Oceniono na 1 z 5

Purchased a label through pirateship…

Purchased a label through pirateship and paid the extra insurance with ship insurance they have literally dragged this out for months and have yet to pay me out after ups completed there investigations

11 lutego 2022
Opinia niezależna
Logo Shipsurance

Odpowiedź od Shipsurance

Armando - We are happy to look into this for you. We cannot find any claims in the system under your name. If you can provide the details we can research for you. This does not sound right as claims are not "dragged out" unless we are awaiting documentation.

Oceniono na 1 z 5

DO NOT USE!!

Completely ridiculous. They denied claim, saying the packing tape "alludes to the contents of the box" Really? We have a 3 letter company name, like ABC or RHW, no pictures of the product on the box, no words about automotive or racing parts. And this rule is specifically about things that tempt thieves, however the box was not stolen, it was smashed up by UPS, and still shipsurance denies our claim! Utter garbage.

27 stycznia 2022
Opinia niezależna
Logo Shipsurance

Odpowiedź od Shipsurance

SLR - We are happy to review the coverage details with you and explain the risk mitigation techniques of the coverage.

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