Shgroup Recenzje 

Absolute nightmare when it comes to repairs,leaks can take months and appointments not kept.
Time and time again we residents are let down big time,then when trying to get a complaint heard,they dismiss it or if your lucky to have it excepted they don't keep you up to date as per policy. IF YOU HAVE A CHOICE DO NOT BECOME A RESIDENT. They make life so stressful. We have had to get the ombudsman involved on a number of occasions and they are amazing,they helped us no end.but Southern Housing keeps making the same errors and not learning from these mistakes.its awful. Policies are broken regularly. Been over 2 months since our stage 1 went in and still no update but we keep chasing,and they refuse to escalate to stage 2. Its a circle of incompetence. And even though we had an appt at 8.30am and no one had shown up by 9.30am we chased this up to hear they were put on another job,we put in a failure to attend complaint and told it wasn't a service failure,currently fighting this as we can only go by what we were told and the staff lie to cover there back. Only Southern Housing could say something so pathetic and unprofessional. THEY DONT GET BETTER. Now had to take it back to ombudsman as they haven't paid the full compensation promised. Chased to be told paid right amount even though i sent a copy of the stsge 1 outcome, and today i requestsd a callback only for them not to call me. Something needs to be done as residents shouldn't have to keep fighting for things to be done correctly.
DONT BECOME A TENANT IT IS MY ADVICE, AS ITS HELL

A truly awful company.
Been waiting for an external door to be fixed for EIGHTEEN MONTHS. Leaving the property unsecured and all contents insurance invalid.

Reported multiple times yet NO effort from shg to resolve the repair.

No response to our complaint STILL. And STILL no repair.

No care whatsoever about the service they are meant to be providing.
Absolute joke.

I would strongly advise anyone to steer clear of ANY properties that Southern housing are involved with. This has been an ongoing stress that we can see no end to.

I think no stars would be more appropriate but there isn't a facility for that unfortunately. Southern Housing set out a complaints procedure which they do not follow. They hold Tenants in utter contempt. They are not backwards in contacting you when they want to add additional charges onto their already exaggerated costs but when they owe you money or you want them to address a problem you have they totally ignore you.

Southern Housing are the worst housing association by far. I live on the Isle of Wight in what I've dubbed The Hotel California as you're never allowed to leave here. I've suffered from mould to the point I've put fresh bedding on my bed in the evening and mould had grown on it by morning. I've had to paint the bedroom over and over to cover the mould, had food lice infestations in all cupboards, a boiler leak that went ignored for 2 years - they said I was imagining it and it ruined all my cooking equipment in that cupboard, a bath leak that went ignored for roughly the same time which I was again imagining yet it managed to ruin all my books, vintage magazines and furniture - some books and most magazines can never be replaced. The intercom hasn't worked properly since 2017 but we have to pay almost £100pa service charge for it, I had a radiator taken off the wall and they refused to put it back during convid lockdowns so I was freezing and can't move because I'm not only disabled but get noise from neighbours if I move, had antisocial and very abusive, bullying neighbours that were allowed to continue their terror campaign for 3 years, no soundproofing so I can hear EXACTLY what the neighbours are doing on their toilets, can hear the neighbours playing "Dutch Ovens" - he thought it was hysterical and she was not amused at all, can hear if my neighbours have tinned food, jar foods, if they chop food... can hear talking, laughing, sex, children crying and so much more. The flat I am forced to exist in - because I can't live in it without suffering more noise being made by neighbours if I move around - stinks of cat food and filth seeping in from neighbours properties. Open the windows and all you can smell is faeces from outside. Washing can't be taken out to dry as disabled and can't carry it, (nor can carers), nowhere for mobility scooters and no way to charge them outside so you have to hang an extension lead out of the window in all weathers including rain, only to not be able to park them anywhere. We can't get a mobility scooter in the flats either as no room and some flats are up stairs, and there's so much more wrong with this housing association that they need to be closed down. Ironically, they pay their staff a decent wage to ensure their tenants are kept in a state of fear and misery and those staff can probably afford to buy their own home on that blood money. Meanwhile, they're condescending towards us and think we should be happy we have a (leaking, unlagged) roof over our heads and should be nice to them. They also don't tolerate tenants abuse but are more than happy to dish it out! DON'T RENT FROM THIS HOUSING ASSOCIATION IF YOU HAVE A CHOICE - THEY ARE SLUM LANDLORDS!

Utter disgrace as a housing association. About time government took control of social housing in this country. Anti-social tenants get away with murder because this company hasn't the competence to deal with them. Our properties are run into the ground because of poor maintenance and yet the service charge which is already a work of fiction increases each year. You get treated as though you do not have a brain and they try to talk down to you. I put in a complaint about senior staff and their appalling attitude and treatment of an elderly and disabled neighbour and this is met with "I have spoken to them" as though this is an adequate response and then offered £15 compensation because of not meeting their standards. You can keep your offer of compensation, I want a proper response and your staff held to account for their actions. If it wasn't for tenants they would not have a job, they are there to provide a service not make life more difficult. I am not expecting to get a response to this, just wanted to show other tenants you are not alone in thinking Southern Housing are a disgrace. I am taking my grievances to our MP once again and the Housing Minister and urge others to do the same. I fight for my elderly and disabled neighbours to get what they need and deserve and yet I get the impression I am seen as a serial complainer. Yes I do complain but only because your staff are incapable of dealing with problems that tenants bring to their attention and yet anti-social tenants seem to get everything done for them.

Ratings say it all. My 80yr old nan who has dementia was told her kitchen and bathroom refurbishment will take 3wks.. now on the 11th, called and emailed a number of times with no answer why they haven't finished. There reply has no reason, no communication as to what the produre only suggestion from them is to direct me away from themselves. Got ppl working in roles they are not fit enough to do. Pi$$ poor

Been with Southern for quite some time now, the customer service and repsonse over the last few years is shocking and i would never recommend anyone to this company EVER. We have had leaking roofs for months and a communal door that doesnt work, so not actually able to enter your won block unless someone else lets you in. Latest conversation we have had, they refuse to put you through to a manager and hte department we need to speak to is not taking calls. We have made complaint after complaint getting nowhere. Service charges are extortionate for the 'Service' they offer. As far as i am concernced SH want your money and nothing else. Disgusting company and disgusting service.

I made the mistake of buying a property from Southern Home Ownership, managed by Southern Housing Group - a rip off from day one. The leaseholders pay a monthly service charge but Southern ignore maintenance requests and are angling to increase the charges by another 9% next year. They literally can't even manage rubbish collection. My neighbours and I have had to get our local councillor and our MP involved. The build is shoddy so on top of paying for services I don't receive, I am paying for their builders' poor work. They have no understanding of customer service and they ignore housing legislation. Do not buy a home from this organisation.

Where to start,
This is the worst we've ever been treated, Southern Housing Group really needs to think about TSG making their repairs they are totally incompetent.
We had an expansion vessel explode on Sat 05th November because of a water leak we have probably had for ever (since we keep calling almost for a year telling them the water pressure on the boiler keep going down and no one bother to check the issue just top up the pressure).
They left us with no running water this means no facilities for 5 days with people over 60 in the property, we had to collect rain water to flush the toilets, have showers and do laundry in friends houses (so please to have good friends and neighbors), they also gave us water in buckets so we can do dishes and cook.
No one reported the issue on the day so I had to call back and report it again, they then come last week Thursday with the wrong part!!!! so it takes another 2-5 working days for a new part to be ordered. Ok I called and begged for them to assure me they have the right part, for them to tell me there is no way for them to show me just promise me that they do. Some one turn up today asking us if we have the part as he was only sent to fix the issue and that we had the part? I mean seriously. We also found a new problem under the boiler some rust as well the week before and the guy who came took pictures and sent to the main guy in TSG Dom who assure him he will deal with both issues. The engineer that turned up today saw the problem and switched the boiler off and in so many words said that we could have died of carbon monoxide poisoning as the leak on the boiler is extremely serious!!!!!!! I have no words to express my anger and utterly disgusts at how we are being treated. Do you really expect us to pay full rent this month? I don't think we should.

Matilde Duque writing for Marcelo and Anita Duque

The worst housing association who treat tenants with utter contempt like seconds class citizens. All staff from the director down who have been around a long time on a huge salary are institutionalised. Repairs outstanding for years. No Maintenance in the years I have lived here. Should be taken over by the housing minister. They lie to cover their backs all the time. The `repairs `department not managed. Simply shocking

I have waited a year and still have not recieved a replacement front gate key for one i lost. My intercom ahs also not worked for over a year. Constantly passed from one department to another without anything being done. Appalling service. Avoid them at all costs!
Simon
London

Avoid if you can...

They do not carry out basic repairs in line with health and safety..
They ignore complaints.
Thieves......
They call you a liar, go back on there word, they even make out they can’t find letters they have sent.
They charge stupidly high rents for run down properties.
They ask for feedback and ignore that..
Now they are merging with another awful association.

Ten months on and multiple phone calls with customer services, but still no action being done regarding necessary works on a balcony that is dangerously falling apart.

Moved to a SH sheltered studio in May. Biggest mistake I have ever made.
I was aware building works were going to take place, but fast forward to September and the block of flats still has no tiled roof and I have nine leaks, one coming through a light fitting. Oh no sorry ten, I just spotted a puddle by the new windows they put in!
The two people who oversee the work are really lovely but their requests to the guys doing the work are falling on deaf ears and requests to those above them for help are blatantly being ignored. Why else would there only be one roofer and three labourers!!!!!
New tiles went up to be laid and then were taken back down as 80% had cracks in them!!!!!!!!!!!!!!!!!!!
I always wondered what 'couldn't run a p*** up in a brewery' meant. Now I know.

If i had the option i would not rent from this company as they do not care how their tenants live or treat one another, they expect us tenants to pay to update thier properties, i would not even give them one star but have no choice, i have had several jobs outstanding which are closed but the jobs have never been carried out - why should we pay rent for a service we as tentants do not receive????

They dont call back when promised all they do is make excuses and lie

This housing group are a joke. Never do any thing. Gutters need cleaning out when rains over flows. Trees need cutting back. Been saying there replace carpet in communal hall way passed 2 years . Never see housing officer had 4 new ones in a year all useless. Have laundry room but have one washing machine for 30 residents. Needs upgrade. Electrical system still on the old fuse wire still have the meters with the plate that go round. In middle. Residents need to get together and take matter to council and mp and to court. Some of these buildings are so old need up grades. It's going to take a fire or residents to get hurt before any thing gets done. It's will be glenfield all over again. The contracters are a joke some of them come out look at job are never seen again . Plus some people who answer the phone when you call housing trust need to be retrained. Has some very rude miserable ones answer calls . Thinking of contacting council environmental health and mp and papers about this housing trust .

Not much help at all. Have complained many times about parking. Never ever sort it out. They obviously don't read the emails, they can't even get the location correct. Cleaners don't turn up for weeks, all the time taking the Service charge. Service is getting worse all the time.
Where I live was a nice place to live once, not anymore.

Useless service from the gardening staff. Trees and hedges etc are neglected and ignored for months and months at a time. The gardening staff and manager are useless and need to be replaced. Meanwhile we pay thousands in service charges each year. What is wrong with you people?

This company neglects to perform due diligence in the form of the simplest background check on new Tenants. In the course of talking to residents and gathering anecdotal evidence, it seems as though due diligence has been neglected for over ten years.They have no Risk Assessment Policy/Procedures in use - this recently resulted in a member of staff here having her life threatened by a new and unknown Tenant. She is currently off sick for the foreseeable future.

I have CPTSD, her life being threatened reminded me of my many childhood near death experiences. I can't talk to friends, neighbours and other residents about the incident because of this. Because I now know that my neighbours are all unchecked, I am deeply paranoid that there are rapists of children living here - NOBODY KNOWS.

The man responsible for these Corporate failures is resigning, but... HE SHOULD BE IN A POLICE CELL. Every fibre of my being wants to name this... man(?), but I won't for legal reasons - I am currently taking legal advice on moving this matter forwards with the Health & Safety Executive.

The neglect extends further than this however. As one can see by visiting the Housing Ombudsman, or reading other reviews here Southern Housing Group has failed to maintain their Estate (here in Reading at least) to an adequate standard. This is exemplified by the seemingly endless stream of Contractors pouring in and out of Helen Court (Reading) every day at the moment, causing endless stress, noise and industrial vibration for the old folk who live there, in Sheltered Accommodation. This building had been neglected for much longer than ten years and Southern Housing Group are clearly feeling the pressure of the Shadow of Grenfell Tower as they clearly and obviously attempt to bring this building "up to code" after this neglect.

Avoid this company. They WILL destroy both your Mental Health, and your Health, all so they can sit comfortably in traffic jams enjoying absurdly ostentatious carbon monoxide belching tin boxes.

Southern Housing Group treat us Tenants like cash cows. We are just a revenue stream to these creations who were once humans - and it shows.

They don’t deserve any star minus 1000 star...... had leak over 2years then offered me £25 compensation then had leak 4years 3rooms walls falling down & im still waiting compensation but I won’t hold my breath.... 3 county court judgments & I ow Over 3000 & bad credit 6years even if I pay.....for parking my car in flats & I’ve got parking permit & I’m disabled & Hv mental health problems all because I was rude to housing manager Tamara valdas whn I had no boiler for 3months,jst before she left so no one will take responsibility for it...I hate them so much make me feel so much sicker than I already am & there excuse was loss of earnings lol but there permit are free & there’s no machine to pay & ive got disabled blue bage as well... can’t tell u how much to avoid SHG.......u can’t trust any of them ascima Coleman is new housing manager & she’s a nasty bit of work horrible person who does nothing..... stay far away fom them there a bunch of scammers they had painters do corridors & now the new floor is covered in paint & all the front doors have got lots of specels of white paint all over them they covered the internal door glass with white paint & all the stairs are covered in paint my 6year old child could of done better job you couldn’t make it up how awful SHG are & the staff they imploye.....they never answer emails always call on private number you can never get through to anyone to help always cut off if u do....but there so quick to call if u owe any rent....they sent me letter before for 25p arrears u couldn’t make it up 15years of hell living here...................