Sherborne Recenzje 

257
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

I would like to add a reply to the response from Sherborne re the fitting of acoustic glass to a bedroom window and French door. After living with the new windows for a few weeks I can confirm that th... Zobacz więcej

Oceniono na 5 z 5

Excellent customer service when we visited their showroom in Hartley Wintney. We had a good idea of what we wanted and Jordan listened, offered suggestions and showed us what was available that met o... Zobacz więcej

Oceniono na 5 z 5

Supporting the community - Thank you! The team were able to equip our new vocational skills workshop with bi-fold doors at a significantly reduced price. These doors have made a huge difference, mak... Zobacz więcej

Oceniono na 5 z 5

Very friendly helpful sales team provided cost to spec required Kept me informed through process Delivered apeer front door and fitting team very polite and cleaned up after there visit very... Zobacz więcej

Informacje dotyczące firmy

  1. Szklarz
  2. Sklep z drzwiami

O Sherborne

Informacje przekazane przez różne źródła zewnętrzne

The dedication to customer care underpins everything about Sherborne.

This has seen the company grow organically to become a substantial award-winning organisation offering a diverse range of services.

Sherborne believe in the traditional values of courtesy, honesty and integrity by providing unbiased information to all its clients. Making sure that the right products chosen; perfectly provide the solution they are looking for.

View our range of Design & Installation Services:

Windows

Doors

Glazed Extensions


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

257 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(257)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 29

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Super grateful and highly recommend

We’ve had two encounters with Sherbourne - installation of an extension 4yrs ago - which has been perfect since and a recent urgent repair after a break in. Both times communication has been outstanding… workmanship fantastic and the team on site have all been lovely! Highly recommend!!!
The team in the office have shown efficiency, been informative and been absolutely lovely and supportive over the phone throughout the trauma of a break in…
The gentleman who came the morning after our break in were also excellent assessing the damage and boarding the bifold door in the interim as well as being super kind and lovely.
And finally the day of installation and completion - attention to detail - on point! Meticulously addressed the finer details and repairs - on our bifold doors which now look brand new again!
So grateful and thankful to all your team, cannot recommend enough and would happy use your services again and again.

25 listopada 2025
Oceniono na 1 z 5

Unresponsive customer service

Requesting service visits from Sherborne has always been problematic- its difficult to get in contact with them, then it takes even longer for a scheduled service visit. This year the “service” has deteriorated further.
In June the rain sensor failed, so the roof vents remained open during rain. Also the interior window boards had swollen up (again, as previous service visits had not cured the fault) as a result of water ingress. A whole month later a service visit confirmed the defects. Two months after that, and after a few phone calls and emails, in September the gutter was replaced to prevent further water ingress. No action was taken in replacing the rain sensor or the damaged window boards.
Since then many calls have been made to Sherborne. On the few occasions when the call has been actually answered, there has been no follow up. Similarly voice mails have been ignored.
So in November, five months after the first contact there are still outstanding issues, but as I cannot contact the service department, I do not know why.
A quote from the web site:
“They work hard to maintain their highly respected reputation for delivering excellent customer care”
simply does not ring true with me

20 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Very friendly helpful sales team

Very friendly helpful sales team
provided cost to spec required
Kept me informed through process
Delivered apeer front door and fitting team very polite and cleaned up after there visit very pleased with
New entrance door high security and energy saving thermal efficiency

7 listopada 2025
Oceniono na 1 z 5

Poor customer service exceptionally poor way to manage issues…

Since April have had issues trying to resolve a front door problem under warranty. am trying to help my elderly mother resolve but I am also not getting anywhere. Communication exceptionally poor, it appears all good till it goes wrong. We will persevere though!!

1 kwietnia 2025
Opinia niezależna
Logo Sherborne

Odpowiedź od Sherborne

Thank you for sharing your feedback. We regret that your experience has been frustrating, and we want to clarify the situation to ensure transparency for all readers.

The issue reported was bubbling on the door panels. After thorough inspection, our team confirmed that the door itself functions perfectly and that the visible concern is due to colour fading caused by sun exposure or cleaning methods, not a fault in the door’s operation or materials.

Despite this, we have gone above and beyond standard practice by arranging for a complete replacement door set to be provided. This is a significant gesture of goodwill, as many companies would not offer such an extensive solution for a cosmetic issue. We communicated this plan clearly during our conversation on July 28th, and a director personally provided updates to ensure you were fully informed.

We understand that managing warranty issues can be stressful, especially when assisting a family member, and we appreciate your perseverance. Our team remains committed to resolving this matter swiftly and professionally.

We encourage anyone reading this to consider the full context: the door is fully functional, the fading is cosmetic, and we are replacing the entire door at no extra cost to you. We stand by the quality of our products and the dedication of our customer service.

Oceniono na 5 z 5

Great

Brilliant company from start to finish they were always friendly and helpful no job to big or to small. Had a couple of windows and a door fitted great quality product and fitted to high standard. Would use again and recommend great company.

2 sierpnia 2025
Oceniono na 5 z 5

Outstanding service

From start to finish the team at Sherborne were extremely patient and accommodating. We spent many months deciding on the doors we wanted and changed our minds several times along the way. On installation day itself the guys who fitted our new doors were an absolute credit to the company. The attention to detail, their cleanliness and their whole approach to carrying out the work was exemplary. We are absolutely and utterly delighted with their workmanship, the quality of the doors and obviously the end result. They are quite simply stunning and we would not hesitate to recommend Sherborne to family, friends and others.

12 maja 2025
Oceniono na 5 z 5

The Special Forces of Windows & Doors

Sherborne were superb. The initial consultation was well explained and completely without nonsense pressure selling or ‘let me phone my boss for a good deal, if you sign today’ trash.
The pricing is very fair and while perhaps not the cheapest, you get what you pay for, buy cheap, buy twice.
The fitters were polite, tidy and clearly knew their business.
By coincidence, a neighbour was having windows on the same day by a different company and he was clearly a wee bit disappointed that his chaps hadn’t finished his in the same way as Sherborne - e.g dying the cement to colour match my red bricks. Little touches that make a big difference.
The doors and windows look great and I thoroughly recommend Sherborne. Well done all.

26 kwietnia 2025
Oceniono na 5 z 5

Exceptional service

From the initial contact instigated by me to the completion of the job we could not recommend Sherborne highly enough,. Every person we met from the company was polite, helpful and efficient. This family run firm highlights the care, understanding and efficiency of firms that we encountered when we were young. The highlight of their service was our contact with Ben and his installation team who could not do enough for us. We thoroughly recommend this company.

14 kwietnia 2025
Oceniono na 5 z 5

Conservatory roof replacement

We had a large conservatory roof replaced with a solid roof. Sherborne, from first visit to last, were fantastic. It’s been an extremely stress free experience. Very organised, with different trades appearing when required. Everyone on site was pleasant and professional and the end result is 10/10. Would have no hesitation in recommending. Thank you all.

11 lutego 2025
Oceniono na 5 z 5

Great service

From ordering through to completion, everyone was helpful, polite and friendly. ive now had all my windows and front door completed with Sherbourne

9 grudnia 2024
Oceniono na 5 z 5

Efficient AND sensitive …

A company like this are in a business in which consumers have to pay quite a lot of cash. I was therefore quite nervous about committing to the job. However Dherbofne were immensely understanding and patient with delays and decision changes - and they responded with friendliness and alacrity to everything we threw at them! The results of their work are splendid and I would happily recommend them to anyone

12 listopada 2024
Oceniono na 5 z 5

Evolution Storm Windows in a Conservation Area

The whole experience from selecting the product to installation was straightforward.
The actual removal and replacement of the windows went like clockwork.
All of the people we dealt with gave us confidence that they knew what they were doing, and that they wanted to provide a good service. We are very pleased with the result.

27 sierpnia 2024

Doświadczenie Trustpilot

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