Sad approach to quality standards
Frequently buy at the Shaw's supermarket in Medfield, MA, and overall shopping experience is OK.
Recently found a piece of plastic string in a cookie and tried to file a complaint about food quality and safety online, but that was both time consuming and without effect.
The online (live) assistant did not seem to take this seriously, I did share photos, and even offered to compensate me with a few bucks (less than I paid for the cookies ;-) ).
Pay attention when you buy their Signature products, especially consumables.






