The sales person was very helpful in answering my questions. My purchase went smoothly and received a $250 gift certificate too. Used the gift certificate to buy my quilted trolley to carry my Babyloc... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered a cabinet insert for a specific model sewing machine. The template did not fit properly. Now I am trying to get an insert that fits properly. The process is taking longer than expected and i... Zobacz więcej
Reakcja na opinię
I ordered a machine for my 94-year-old aunt. I asked if they could put a note in it so she would know who sent it. Even though the machine was drop-shipped from the manufacturer, sewing machines plus... Zobacz więcej
The item I purchased were a great deal and arrived in a timely manner. I always appreciate both savings and timely receiving what I ordered! Thank you.💚
Informacje dotyczące firmy
Napisane przez firmę
SewingMachinesPlus.com is a family owned and operated authorized dealer for the world's top sewing machine brands, with over 50 years of experience based in San Marcos California. Our family has spent decades helping sewists, quilters, embroiderers and sewing enthusiasts of all levels find their perfect machine. We are proud authorized dealers for Bernina, Brother, Juki, Baby Lock, Handi Quilter, Husqvarna Viking, Janome, Pfaff, Singer, Bernette, Grace Company, Consew and many more. Whether you are looking for a beginner sewing machine, a professional embroidery system, a longarm quilting machine or a serger we carry the full lineup from every major brand. Our online store at sewingmachinesplus.com carries over 30,000 products including sewing machines, sergers, overlockers, longarm quilting machines, embroidery machines, coverstitch machines, quilting frames, sewing cabinets, threads, notions, accessories and supplies for home and industrial use. Every purchase from SewingMachinesPlus.com comes with free shipping to the continental United States on orders over $49, a 60-day money back guarantee, 0% financing through Affirm and Synchrony, and our price match guarantee — if you find it cheaper anywhere else we will beat that price. Our expert sewing specialists are available by phone, live chat and email before and after your purchase. We service what we sell with an in-house repair department at our San Marcos California showroom. Whether you are buying your very first sewing machine or upgrading to a professional production system our family has the experience, passion and expertise to help you choose the right machine for your projects and your budget. We also offer sewing classes, machine service and repair, trade-in programs and ongoing technical support for every machine we sell. Our showroom at 713 Center Dr San Marcos CA 92069 is open Monday through Friday 9am to 5:30pm and Saturday 9am to 4pm. Over one million happy customers have trusted SewingMachinesPlus.com with their sewing journey. We would love to help you with yours. Call us toll free at 800-401-8151 or visit us online at sewingmachinesplus.com.
Why Shop With SewingMachinesPlus
Napisane przez firmę
- America's Sewing Specialists - 50+ Years of Expert Service
- Authorized dealer for Bernina, Brother, Juki, Baby Lock, Handi Quilter, Husqvarna Viking and Janome. Free shipping on orders over $49. 60-day money back guarantee. Price match on every order. Expert sewing specialists available by phone and chat at 800-401-8151.
Our Triple Guarantee -Shop With Confidence
60-day money back guarantee, price match on every order, and free shipping over $49 — backed by 50 years of family owned service.
We make three promises to every customer who shops with us.
60-Day Money Back Guarantee - Take up to 60 days to make sure you love your purchase. If for any reason you are not completely satisfied contact us and we will make it right. No runaround. No fine print surprises.
Price Match Guarantee - We will not just match a lower price anywhere else - we will beat it. Find it cheaper and call us at 800-401-8151. We will take care of you on the spot.
Free Shipping - Every order over $49 ships free to the continental United States. No hidden fees. No surprises at checkout.
These are not marketing words. They are promises from our family to yours. If anything is ever wrong call us directly at 800-401-8151 and ask for a customer service manager. We answer the phone and we make things right the same day.
Dane kontaktowe
713 Center Drive , 92069, San Marcos, Stany Zjednoczone
- 800-401-8151
- info@sewingmachinesplus.com
- www.sewingmachinesplus.com
4,6
Doskonała
109 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fast secure shipping and quality sewing machine!
Fast secure shipping! Love my new Juki!
15 maja 2026
Odpowiedź od Sewingmachinesplus
Hi Jennifer,
Thank you so much for the wonderful review! We're so happy your shipping was fast and secure, and we love that you're enjoying your new Juki. It's a fantastic machine and you made a great choice. We really appreciate you taking the time to share this, and we can't wait to help with your next project.
Happy sewing!
Warm regards,
The SewingMachinesPlus.com Team
SMP Order 13162696 Pedal serger pad and trim catcher
SMP always takes good care of their customers sometimes going over and above for them. i've always been happy dealing with them.
28 maja 2026
Odpowiedź od Sewingmachinesplus
Hi Mary,
Thank you so much for your loyalty and for these kind words! It means the world to us to hear that you've always been happy dealing with SMP. Taking good care of our customers is exactly what we strive for, and reviews like yours tell us we're on the right track. We truly appreciate you, and we look forward to taking care of you for many projects to come.
Happy sewing!
Warm regards,
The SewingMachinesPlus.com Team
Slow delivery time
This is the 2nd time I've ordered from here and both times I've had shipping delays. This time, part of my shipment didn't get shipped. When I asked, I was told it shipped on 5/23. When I finally got the package, it showed a packing slip with a ship date of 5/26. My order was originally placed on 5/12. This resulted in my customers having to wait due to the lengthy delays. Prices are great, but if you are in a rush, go elsewhere.
29 maja 2026
Odpowiedź od Sewingmachinesplus
Hi Angela,
Thank you for being a repeat customer and for taking the time to share this. We're sorry the delivery timing fell short of what you needed, especially with your own customers waiting. We completely understand how that affects your business.
Your order shipped promptly on our end, but we know that once a package leaves us, carrier transit times can vary more than any of us would like, and that's something we're actively reviewing. We left you a voicemail and would love to connect. Please give us a call at (800) 401-8151 so we can go over the details with you and look at faster shipping options for your future orders.
We're so glad you love our pricing, and we want the rest of your experience to match it every single time. Thank you for giving us the chance to take great care of you, Angela. We can't wait to make your next order a fast and happy one!
Warm regards,
The SewingMachinesPlus.com Team
Beautiful machine!
I have been wanting a great machine for the longest time. I looked at so many of them but this one had everything I needed! Plus the price was great! The person who sold me it was so helpful and so patient! My experience was amazing! Thank you!!!!
5 maja 2026
Odpowiedź od Sewingmachinesplus
Hi Rachael,
Thank you so much for this wonderful review! We're thrilled you finally found the machine you'd been searching for, and that it had everything you were looking for at a great price. It means so much to hear that your salesperson was helpful and patient, because that's exactly the kind of experience we want for every customer. Enjoy your beautiful new machine, and we can't wait to see what you create with it!
Happy sewing!
Warm regards,
The SewingMachinesPlus.com Team
Was easy to buy.
Was easy to buy.
Got it before the promised date and delivered in great condition.
12 maja 2026
Odpowiedź od Sewingmachinesplus
Rey, thank you so much! Getting your order to you early and in perfect shape is exactly what we aim for every single time. It means the world that you took a moment to share this with us - welcome to the SMP family.
Odpowiedź od Sewingmachinesplus
Denise, thank you! Hearing that your experience was a great one is honestly the best part of our day. We're so grateful you chose us.
SMP is a wonderful company to do…
SMP is a wonderful company to do business with. They understand the customer, their needs and is always willing to help. I love the staff members I've worked with and miss one that left, but they were and are the BEST!!! I know they support me and look after me in my ordering of merchandise. The staff is like a family member. I trust them and the knowledge they have regarding the merchandise I am buying. This company is awesome !!!.
28 maja 2026
Odpowiedź od Sewingmachinesplus
Oh Sara, you've made us a little teary over here. Our team really does treat our customers like family, and reading this reminds us exactly why we do what we do. We miss our former teammate too - they'd be so touched that you remembered them. Thank you for trusting us with what you love. We've got your back, always. ❤️
Great service and a great product.
11 maja 2026
Odpowiedź od Sewingmachinesplus
Daryl, thank you - truly! We're a family-run operation, so every review like this lands right in our hearts. So glad we could take good care of you.
Easy to navigate website that enabled…
Easy to navigate website that enabled me to find what I wanted
5 maja 2026
Odpowiedź od Sewingmachinesplus
Linda, thank you! We're a small team that fusses over the little details (yes, even the website), so knowing it actually helped you find what you needed makes us so happy. Come back anytime.
Odpowiedź od Sewingmachinesplus
Mark, thank you! Getting orders out the door quickly and keeping prices fair are two things we care a lot about, so this really means something to us. Grateful you chose us.
First Class Service
I have purchased several products and have always received excellent customer service. I had a small issue with my recent purchase however it was handled with care and resolved in a hurry. I will continue to support and purchase again.
4 kwietnia 2026
Odpowiedź od Sewingmachinesplus
Debra, thank you so much. Hiccups happen and what matters to us is making them right, and we're so glad we could. Customers like you are the reason we love doing this. We'll be right here whenever you need us next.
Perfect Product at Perfect Price
Ordered a openbox Sewing machine that costs 650$ on Singer Website for half the price here. The machines arrived on time, well packaged, delivery notification was perfect.
The sewing machine I received was packed intact, was almost unopened, and was brand new.
4 maja 2026
Odpowiedź od Sewingmachinesplus
Prias, what a thoughtful review! Thank you! Our open-box deals are a labor of love (we inspect every single one), so hearing that yours arrived just as promised genuinely makes our day. Wishing you so many happy hours of sewing ahead.
Odpowiedź od Sewingmachinesplus
Denny, thank you! We're a small family business, and treating every customer like a real person and not an order number matters to us more than anything. So grateful you noticed. ❤️
Fast service!
7 maja 2026
Odpowiedź od Sewingmachinesplus
Laurie, thank you! 😊 Quick service is something we really pride ourselves on, and it means a lot that you took the time to share this.
Always know I can find what I need at a…
Always know I can find what I need at a reasonable price.
26 maja 2026
Odpowiedź od Sewingmachinesplus
Linda, thank you! That's exactly what we want to be for our customers - a place you can count on, every time. We're so grateful to have you with us. 🌟
bought a King quilter elite
Bought a King quilter elite. received it. I had irrgular stritches and I talked to a rep and did not receive the help I needed. I sent the machine back for service, it came back to me unresolved. I keep trying to call and they do not return my calls. I would not even give them a 1 rating!
5 lutego 2026
Opinia niezależna
Odpowiedź od Sewingmachinesplus
Pat, thank you for taking the time to share your experience and we are so glad we were able to connect with you and make this right. Reading this review is difficult because what you described in those early weeks — irregular stitches, an unresolved service return, and unreturned calls — fell completely short of the standard our family has held for over 50 years in this industry. There is no excuse for that and we own it fully.
What we can share is that once we were able to reach Pat directly, our team worked with her personally to fully resolve the issue with her King Quilter Elite. We are pleased to say that Pat is now sewing beautifully and that her machine is performing exactly as it should. This is the outcome every customer deserves from the very beginning and we are grateful she gave us the opportunity to make it right.
To anyone reading this who has experienced a similar situation - please call us directly at 800-401-8151 and ask for a customer service manager. We are a family business and we stand behind every machine we sell. If something goes wrong we want to know about it immediately so we can fix it. That is our commitment to every customer.
Pat - thank you for your patience and for giving us the chance to earn back your trust. It means everything to our family.
Customer Service was Great!
Customer Service was very helpful. I like that they implemented a chat also.
2 lutego 2026
Opinia niezależna
Odpowiedź od Sewingmachinesplus
Jean, thank you so much - this genuinely means everything to our family. We have been in the sewing business for over 50 years and hearing that our customer service made a difference in your experience is exactly why we do what we do every single day. We are always here whenever you need us at 800-401-8151 or info@sewingmachinesplus.com. Happy sewing!
Dropshipping, No Tracking, and Horrible Customer Service
I ordered a three-piece ruler foot set for my Grace longarm. When I checked the tracking for the order number I was emailed, I was told my order didn’t exist. I called SMP and the woman I spoke to said the item came from Grace directly; SMP is essentially a dropshipper. She said they’d reach out to the Grace rep and have them contact me. I was not contacted. After two days, I called back again and requested they just cancel my order. I explained that I wanted it canceled, refunded, and I wanted a confirmation-of-cancellation email. I had the woman verify my email. I also know they have the correct email on file because I get about 5 promotional emails a day from them. I have neither received my refund, nor the confirmation email I requested. I spent $146 for no item, no insight, and horrible customer service. Stay far, far away from this horrible “store.”
12 maja 2025
Opinia niezależna
Odpowiedź od Sewingmachinesplus
Renee, thank you for bringing this to our attention. We take every customer experience seriously and want to address what happened here.
As an authorized Grace dealer we carry hundreds of Grace products. Depending on our current stock levels some items ship directly from Grace to our customers - this allows us to offer a wider selection and faster availability. In your case the ruler foot set shipped directly from Grace, and it appears there was a breakdown in communication between our team and the Grace warehouse that left you without tracking or answers. That is not acceptable and we understand your frustration.
When you called back to cancel your order you made three clear requests - a cancellation, a refund, and a confirmation email. Our team should have ensured all three were completed the same day. We have since strengthened our process for handling direct ship orders and cancellation requests to make sure this does not happen again.
If your refund has not been fully resolved please contact us directly at info@sewingmachinesplus.com or call 800-401-8151 and ask for a customer service manager. We will make it right the same day.
We appreciate your business and we are sorry this experience fell short of the standard our family holds itself to after 50 years in this industry."
Still not sure
Update: I received my order February 14. The items are all good and as I ordered. However, I will not be ordering from them again. It took 3 phone calls and 39 days to get my order.
I made an order January 7. I got an email that it was backordered and to wait 7-10 days work days. Twelve days later I called them. One of my items had been discontinued. I did not receive an email saying so. It was the only item backordered. The staff was friendly and substitued another color, which was backordered too. I said I didn't want to wait another 7-10 days. January 28, I called again. The staff was friendly and I told them they had billed my credit card Sunday. I cancelled the backordered item. I have yet to receive a shipped email, so I don't know what their products are like.
6 stycznia 2025
Opinia niezależna
Odpowiedź od Sewingmachinesplus
Bonnie, thank you for coming back to update your review. We want to address everything that happened here honestly and directly.
39 days. Three phone calls. A discontinued item nobody told you about. A second backorder on the substitute. And through all of it you had to chase us down every single time instead of us proactively reaching out to you. That is not a small inconvenience - that is a failure of the most basic promise we make to every customer, which is that we will keep you informed and take care of you.
The part that is hardest to read is that our staff were friendly every time you called. Friendly is not enough when the process lets a customer down this badly. You should never have needed to make a single one of those three calls. We should have contacted you the moment we knew the first item was discontinued. We should have reached out again when the substitute was backordered. None of that happened and we are genuinely sorry.
Experiences like yours directly shape how we operate. We have made significant changes to how we communicate order status, backorder situations and discontinuation notices to our customers, and we continue to raise the bar on what our customers should expect from us at every step of their order.
Bonnie - we also want to make sure everything was fully resolved to your satisfaction. If anything remains unresolved please contact us directly at info@sewingmachinesplus.com or call 800-401-8151 and ask for a customer service manager. We will make it right the same day.
Our family has been in this business for over 50 years and experiences like yours are exactly what push us to be better. We know we lost your trust and we respect that completely. But if you ever give us another chance we will work hard to earn it.
To anyone reading this — if your order is ever delayed or you need an update please call 800-401-8151 directly. We will always give you a straight answer.
Not exactly the customer experience I expected. Lesson learned.
Sewing Machines Plus listed all 7 items in my order as in-stock. Shortly after I placed the order and received notification from PayPal that Sewing Machines Plus had taken payment, I received an email showing that 6 of the 7 items in my order had been placed on backorder, even though my order instructions had clearly stated "no partial shipments, no backorders". So: Sewing Machines Plus had ignored my "no backorders" order instruction and had taken immediate payment for all 7 items.
When I replied to this backorder notification email to cancel this erroneous order, I was told that my "request" would be "forwarded" and that I was to "allow 5 to 7 business days for [my] cancellation and refund to be processed".
I responded to this by pointing out that Sewing Machines Plus had ignored my order instructions w.r.t. backorders, that I was not happy that, contrary to those instructions, full payment had been taken, and that I expected a full and immediate refund.
Sewing Machines Plus responded by falsely claiming that PayPal takes immediate payment automatically and "it was out of [their] hands". As it happens, this is not the case, and has not been the case for many years. (Scrupulous vendors never accept a PayPal payment automatically, specifically because they need to confirm stock and want to wait to accept payment until they are about to ship the order.)
When I replied, pointing out that Sewing Machines Plus has specifically set PayPal up to accept immediate payment, and repeated that I wanted a full and immediate refund, I received a nonsense response from Sewing Machines Plus: a cherry-pick-quote from one of my previous emails and a claim that it seemed as if I might not want to cancel the order after all, followed by a query asking whether I wanted to cancel the order, and to "please advise".
I replied, yet again: "Cancel my order and refund my payment immediately".
Unfortunately, I have yet to receive a notification from PayPal that my payment has been cancelled.
In any case, it was that final email from Sewing Machines Plus that pushed me to take the time to post this review and inform others about my experience:
Sewing Machines Plus obfuscated in an effort to gain an unwarranted payment and then repeatedly prevaricated in order to avoid/delay refund.
9 stycznia 2025
Opinia niezależna
Odpowiedź od Sewingmachinesplus
Thank you for taking the time to share your experience in such detail. We have read this carefully and want to respond honestly and directly.
Your order instructions stated no partial shipments and no backorders. When the majority of your items were unavailable we should have contacted you immediately, honored those instructions without question, and processed your cancellation and refund right away. That did not happen as quickly as it should have and we sincerely apologize for that.
Regarding PayPal - we want to clarify that payment timing through PayPal is governed by PayPal's own processing system and is not something we control on a per-order basis. This was not an intentional decision to hold your funds and we are sorry that the explanation you received at the time did not make that clear. We understand how it appeared from your perspective and we should have communicated this far more clearly from the very first contact.
We also want to confirm that your refund was processed in full. If there is any outstanding amount please contact us immediately at info@sewingmachinesplus.com or call 800-401-8151 and ask for a customer service manager. We will resolve it the same day.
Your feedback has directly informed how we handle order instructions and backorder communication going forward. No customer should have to send multiple emails to get a straight answer and a straightforward refund.
We are sorry we lost your trust. As a family business with over 50 years in this industry every customer relationship matters deeply to us and we will continue working to earn it back.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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