Es wurde eine Tagesdecke und Kissenbezüge bestellt. Einige Wochen später kamen Artikel, welche nicht bestellten Größe entsprachen. Achtung Firma ist vermutlich aus England und bestellt in China. Bis h... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had an issue with one of bird feeders. Replacement sent promptly along with prepaid shipping label to return the damaged one. Thank you Dawn 😊 The feeders certainly have fooled the squirrels thus f... Zobacz więcej
An order was placed and delivered on time; delighted with the item. Already nothing less than five stars. But then we were faced with an interesting and unexpected technical glitch, which was not only... Zobacz więcej
The box I ordered was beautifully made and far better quality than anything else I found online. It also arrived immediately. It felt like a lot of thought and care had gone into making this item and... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
A wide range of essential products for the home and garden, helping you to make the most of your outdoor space.
Dane kontaktowe
Poole, Zjednoczone Królestwo
- 01258 837 970
- www.selections.com
4,1
Dobra
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Excellent service
Excellent service from start to finish. Very communicative and product delivered on time and in perfect condition. Thank you
15 marca 2021
Opinia niezależna
The products are high quality and the…
The products are high quality and the customer service is excellent.
1 lutego 2021
Opinia niezależna
Customer service wow factor!
I ordered from this company and everything went exactly the way it was meant to, I called to make an enquiry and order and I am amazed that the person on the other side of the phone Dawn had the best customer service I have had, she was human, happy, full of life and a real credit to the company, a secret weapon in customer service. Call ended with everything I had queries about answered, items ordered and a great conversation. Will definitely order again just for that great customer service!
21 stycznia 2021
Opinia niezależna
Ordered on Tuesday at 15-23pm received…
Ordered on Tuesday at 15-23pm received on Thursday at 1-18pm. What service can't fault product or delivery will certainly use them again.
7 maja 2020
Opinia niezależna
I have been buying from Garden…
I have been buying from Garden Selections for many years and have always been satified with the service received. They offer great products at competitive prices, even cheaper when on promotion.
Anything from garden furniture to wildlife products, Selections is the first place I check out.
18 sierpnia 2019
Opinia niezależna
We have just bought two fabulous sun…
We have just bought two fabulous sun loungers from Garden Selections. Customer services were amazingly helpful and friendly. Delivery was quick and easy.
Excellent company to deal with :-)
15 lipca 2019
Opinia niezależna
Garden furniture set.
Bought a garden set, customer services helpful with arranging delivery, great product, great price, thank you very much, recommended!
15 lipca 2019
Opinia niezależna
Wildlife Products
Very pleased with my new wildlife products for the garden. Will def buy from these guys again :)
15 lipca 2019
Opinia niezależna
Great product and customer service …
Great product and customer service very pleased
15 lipca 2019
Opinia niezależna
Great service thanks guys
11 lipca 2019
Opinia niezależna
Very happy with purchase
Very happy with purchase, great service and communications.
11 lipca 2019
Opinia niezależna
Metal tree bench
Purchased a metal tree bench which was delivered quickly and the quality is excellent.
11 lipca 2019
Opinia niezależna
Great products, Great Service
Have bought numerous products from selections.com, most recently an amazing Bell Tent. Always been very happy with my purchases and the great service they offer. Highly recommend...
11 lipca 2019
Opinia niezależna
Good service
I recently purchased a new cordless hedge trimmer from Selections. They responded promptly to a question I had about the product and my order arrived on time and was well packaged. Will use them again.
11 lipca 2019
Opinia niezależna
Fast delivery and great product advice👍
Once again, great customer service from the team at selections.
Thanks for the fast delivery and the product advice.
Faultless 👍
11 lipca 2019
Opinia niezależna
Good Online shop
Very pleased with my new topiary balls. Arrived nicely packaged and just in time to enjoy them in this weather. Great place to go for my garden ornaments.
10 lipca 2019
Opinia niezależna
Poor customer services on damaged goods
Item purchased from Garden Selections via Amazon Marketplace. The item arrived damaged (crushed) so I repackaged the item and contacted them. Although they were quick to respond, they demanded photographic evidence before taking the matter further. Why, am I making this up?
The company does not seem to understand the laws about Distance Selling Regulations and the Consumer Rights Act when supplying faulty products. How hard is it to arrange for the damaged item to be picked up without quibbling about evidence?
9 lipca 2019
Opinia niezależna
Odpowiedź od Selections
Dear Andrew, we are very disappointed to receive your response. We are very conscious of our legal responsibilities regarding the Distance Selling Regulations and the Consumer Rights Act and work closely with Trading Standards to ensure that we adhere to these and many other guidelines that are relevant to ecommerce retailers. We also take our responsibilities towards customers very seriously and work extremely hard to exceed customer service expectations.
In this case, we did as you say, respond quickly and asked for a photograph of the damage that your parcel had sustained. Having read all the correspondence, I can say that the team were polite and professional and adhered to company policy which outlines that evidence must be requested so that appropriate action can be taken promptly. This is in no way a reflection on you and absolutely no thought was given to the possibility of lies being told or this being a false complaint. The team simply wanted to resolve the issue for you as quickly as possible.
Firstly, we like to try and minimise customer inconvenience and if we can see the item is very badly damaged, will advise disposal to avoid the customer having to go to the effort of returning the goods. Secondly, with photographic evidence, we can immediately authorise a replacement without having to wait for the goods to be returned. So the customer can be in receipt of perfect replacement goods within 24 hours. Thirdly, the couriers require photographic evidence of any reported damage to the goods and packaging, within 3 working days of receipt. Therefore we cannot wait until the item is returned to us or the deadline will be missed and damage claim denied.
We usually find that the provision of photograph damage evidence works well for customers as it helps to resolve any issue very quickly without incurring time delays and inconvenience. We are very sorry to hear that the policy has caused offence on this occasion but hope this explanation helps to clarify our actions and that we can now resolve the issue for you promptly.
Kind regards, Garden Selections
Great service delivered quicker than…
Great service delivered quicker than expected, communication a big plus confirmations and tracking provided to give all the details needed for a hassle free online purchase. All received and in use, really pleased with my lovely silhouette solar animal
Thank you
18 czerwca 2019
Opinia niezależna
Not good comms or return provision
29 lipca 2018
Opinia niezależna
Odpowiedź od Selections
Dear Robin, we are sorry to hear that you are not happy with our returns policy. If you could kindly contact us via sales@selections.com, we will do our best to help. Kind regards, Garden Selections
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.