Honestly, what a terrible company. They’ll badger you non stop when they want something out of you, proper needy ex vibes or Domino’s spamming you about a deal, but as soon as it’s their turn to sort... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Worst screening company. They don’t reply to emails. Obsessed with getting access to your bank account through a third party company I’ve never heard of. Unsure how this meets any part of data minimis... Zobacz więcej
The process gave you prior warning of what info you needed which was helpful. It didn't accept a code I was given to use, I had to re-set it, it was easy and quick to do, no hold ups really. The websi... Zobacz więcej
Reakcja na opinię
Efficient and professional! I needed a thorough check and Tory Bennett handled it like a star. The instructions were very clear and once I uploaded any required documentation the response was immediat... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Matrix Security Watchdog, is a leading global provider of pre-employment screening and criminal record checks.
Dane kontaktowe
Davy Avenue, MK5 8HJ, MILTON KEYNES, Zjednoczone Królestwo
- 01420 593830
- hello@securitywatchdog.org.uk
- www.securitywatchdog.org.uk
3,1
Średnia
222 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A very messy and frustrating process
It was a very messy process - team members kept on requesting documents even though they were already submitted. Team members don't seem to talk to each other, as was apparent from the fact that what one team member requested would be requested all over again by another team member - and this happened multiple times. A valid address proof like a Driver's License - which already has dates in it was not acceptable as address proof. Despite having the check cleared once, to do everything all over again was pretty messy.
11 października 2023
Opinia niezależna
Odpowiedź od Matrix Security Watchdog
Dear Varghese,
We’re sorry to hear about your experience. We’d really like to look into this further. Please get in touch with swupdates@capita.com so that we can further investigate urgently.
Security Watchdog Team
Love how everything was dealt with
Love how everything was dealt with. I was very happy how it was send in parts and not all in one go. Really works better
18 sierpnia 2023
Opinia niezależna
Odpowiedź od Matrix Security Watchdog
Hi Reece,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Very helpful and extremely responsive
Very helpful and extremely responsive. Everything was completed before the expected completion date.
11 października 2023
Opinia niezależna
Odpowiedź od Matrix Security Watchdog
Hi Abdullah,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Slow at the start was a nightmare I was…
Slow at the start was a nightmare I was only getting one update a week. Everytime I was being told I need documents which I could have gave all in one at the start. After complaining my case got handled by Jemma who was fantastic and got my case sorted within 24 hours.
11 października 2023
Opinia niezależna
Odpowiedź od Matrix Security Watchdog
Dear Haaris,
We really value your input and bringing our attention to areas where we can improve our customer service. We are keen to investigate this matter further for you so please get in touch with swupdates@capita.com as soon as possible.
Security Watchdog Team
I found that the company was very…
I found that the company was very efficient and clear of what they needed. Easy to follow and highly recommended.
12 października 2023
Opinia niezależna
Odpowiedź od Matrix Security Watchdog
Hi Paul,
We are happy to hear that you had a good customer experience, and we appreciate you taking the time to leave us a review.
Thank you again for using Security Watchdog.
Straightforward process & very easy to…
Straightforward process & very easy to do
10 października 2023
Opinia niezależna
Odpowiedź od Matrix Security Watchdog
Hi Kevin,
Thank you for your review. It is important to us that we provide a great customer experience, and we’re happy that we hit the mark for you.
Thank you again for using Security Watchdog.
Efficient and professional service
Efficient and professional service. It was so easy to upload all the relevant documentation and their correspondence was clear and to the point. I was kept informed of the progress. Overall an impressive experience.
11 października 2023
Opinia niezależna
Odpowiedź od Matrix Security Watchdog
Hi Miranda,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Quick and easy service that offered…
Quick and easy service that offered support and advice during the process
9 października 2023
Opinia niezależna
Odpowiedź od Matrix Security Watchdog
Hi Ryan,
We are happy to hear that you had a good customer experience, and we appreciate you taking the time to leave us a review.
Thank you again for using Security Watchdog.
Very efficient service
Very efficient service, please to deal with and made the whole process very simple and quick.
9 października 2023
Opinia niezależna
Odpowiedź od Matrix Security Watchdog
Hi,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Excellent Service
They were quick to respond and help me no matter the issues making this process very easy and less of a hassle than i thought.
29 września 2023
Opinia niezależna
Odpowiedź od Matrix Security Watchdog
Hi Hakeem,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Quick and painless with good support
28 września 2023
Opinia niezależna
Odpowiedź od Matrix Security Watchdog
Hi Rob,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Very pleasant and efficient experience
Very pleasant and efficient experience. Team is understanding and very responsive. The system approach come a long way from years ago and best element of all is the fact that all parties at employer stage have access to the docs uploaded.
Only suggestion on my part would be to remove restriction on word count when explaining regarding uploaded docs.
28 sierpnia 2023
Opinia niezależna
Odpowiedź od Matrix Security Watchdog
Hi Imran,
Thank you for your review. It is important to us that we provide a great customer experience, and we’re happy that we hit the mark for you.
Thank you again for using Security Watchdog.
Very slow checking
System works OK - but very slow to complete the relevant checks - it must be a nightmare for people who have to use this before they can start a full-time job.
8 września 2023
Opinia niezależna
Odpowiedź od Matrix Security Watchdog
Dear Peter,
We really value your input and bringing our attention to areas where we can improve our customer service. We are keen to investigate this matter further for you so please get in touch with swupdates@capita.com as soon as possible.
Security Watchdog Team
The instructions were clear
The instructions were clear, followed up with emails to correct errors or fir further detail. An efficient process.
4 września 2023
Opinia niezależna
Odpowiedź od Matrix Security Watchdog
Hi Paul,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Very efficient and professional…
Very efficient and professional throughout the whole process. Allowed me to upload documents in a user friendly manner and all checks were completed very quickly. 10/10 service!
26 września 2023
Opinia niezależna
Odpowiedź od Matrix Security Watchdog
Hi Kiran,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Security watchdog kept me informed all…
Security watchdog kept me informed all the way through the vetting process. Explained everything fully and submitting information via their website was very user friendly. Thank you
18 sierpnia 2023
Opinia niezależna
Odpowiedź od Matrix Security Watchdog
Hi Tracy,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
It was an easy process
It was an easy process, I kept up to date with updates and also kept in contact to ask for further information.
18 września 2023
Opinia niezależna
Odpowiedź od Matrix Security Watchdog
Hi Nillu,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Good communication and fast reaction…
Good communication and fast reaction from the team! I really appreciated a lot!
15 września 2023
Opinia niezależna
Odpowiedź od Matrix Security Watchdog
Hi,
We are happy to hear that you had a good customer experience, and we appreciate you taking the time to leave us a review.
Thank you again for using Security Watchdog.
Great Experince
Fast and efficient with my checks, always in contact throughout, excellent service.
14 września 2023
Opinia niezależna
Odpowiedź od Matrix Security Watchdog
Hi Neil,
Thank you for your review. It is important to us that we provide a great customer experience, and we’re happy that we hit the mark for you.
Thank you again for using Security Watchdog.
Easy to use and follow
6 września 2023
Opinia niezależna
Odpowiedź od Matrix Security Watchdog
Hi Sarah,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.