Great service in store but everything that followed has been really poor.
Not sure I’d use SCS again.

Worst purchase experience I have ever had. The man in the shop were great when we were buying the sofa easy sell and one of the reasons we brought the sofa from SCS. But everything else that followed were dreadful. Could never get hold of the store always through to voicemail had to go down there twice and we don’t exactly live round the corner. Received a text to say make final payment and book delivery of the sofa which we did. For a delivery date so booked a days holiday from work only to have the delivery cancelled the night before. Re booked it for another date and sat indoors all day waiting for it not to turn up then when we rang them were told that they didn’t book it and had no record of our conversation. And they didn’t know what were going on. Took another trip down the store to be told they would sort it on Monday. Got a call on Monday saying the sofa were always there so don’t know why it hasn’t been delivered. All we got were a sorry no discount offered or compensation for loosing money from booking time off work.

Quick to sell their product but don’t seem to care for their customer as soon as you walk out the store.

Bought our sofas last weekend and Jordan could not be more helpful.
Thank you

Great sales staff who were knowledgeable and not pushy. The delivery was smooth with pleasant staff. They explained everything before they left.

Great experience at scs thurrock today. Jordan approached us on arrival to find out our requirements and was very informative and knowledgeable. All staff were very friendly and can’t thank them enough. Thank you to Jordan for making the whole process very straight forward, and his excellent customer service. Can’t wait to receive our order.

Jordan the staff member at lakeside SCS was the best! Definitely recommend going to him if you are going to the store. Avoid Basildon SCS at all cost they are the most vile attituded people I have ever met.

I’ve had to take SCS (T/A A Share & Sons Ltd) to court for the balance of my refund of £433. This is my third review for the one purchase. The court have issued the claim so just waiting on SCS to respond.

The e delivery team xame in and they were very professional. I thouggt the company had agreed to recycle so i hadn't moved the old furniture. However, they came in and helped me to move the furniture. They assembled the new furniture, checked that it was in working order. They took away all the rubbish. They were very professional and polite. They went above and beyond their duties. Thank you guys

Chris & Mark were lovely, politely and professional. Delivered furniture effortlessly!
Thank you

I have to highly praise the 2 delivery men who have just delivered my large sofa.

Unfortunately it wouldn't go in the lift, so they both calmly devised a plan to take it up the 4 flights of stairs! With their strength and persistent they finally made it while making sure not one mark or damaged occurred. I have to stress this sofa weighted a ton and I have no idea how they done it, but they did without a complaint from either one! They stayed and made sure every screw was placed and that I was happy with everything, these 2 lads went above and beyond my expectations and they both 100% deserve a bonus for what they just done!

Well done SCS for hiring such professional members of staff.

Extremely helpful when choosing sofa and armchair and delivery team were very friendly and efficient.

Jordan was a great help when buying the sofa!

They were both very professional and polite, even took there shoes off without really asking

Lovely staff ! Jordan was extremely helpful in discussing our options with the sofa we wanted as we weren't sure on sizing. Very friendly, mading sure we felt welcomed within the store. He was very thorough in checking all our details were correct and that we were 100% satisfied. Overall great experience and we left with our dream sofa which is a bonus ! Thank you Jordan :)

Our salesman Jordan was excellent. He was very knowledgeable and helped us come to our final decision with ease. He explained the process well and made everything very easy

I lucked out as had em from there Dartford store there today. She put up with me as I had a very minimal idea of what I wanted. Talked me threw it all. Sore my vision and turned it into what I think will be the perfect fit in my new living room. Price was good for the quality. Soo thanks em

We purchased an Additional warranty for the sofa/bed and now we are told this and that is not covered by it. Paid over £2K just for this one item. I have taken a screenshot from the policy telling me different. The springs on the bed have snapped from the frame and now a drop when lying on the bed. very uncomfortable and bad for anyones back. Insurance company write to us saying not covered. I can provide evidence that it is covered. Think its disgusting that even within 5 years of purchase ( extended warranty period) we are told they wont do nothing. Next step is to go to the FCA and also Resolver. If they cannot help I will take to the CAB and further.

Faultless experience from purchasing to delivery, sales staff had excellent product knowledge and delivery people were polite and helpful.

Alex and Jacob were very professional and helpful. The sofa and chairs were set up and placed in the living room with care and the whole process was super efficient.

I was served by Ukeme who was very helpful when we were looking for a new three piece. He showed us a big selection and also priced them individually. He is a credit to your company.