Staff where amazing

Great sales person; very patient and informative. Took the time to show us all the things we asked for. Delivery team were great; really efficient and helpful.

Would highly recommend SCS to anyone based on our experience.

The staff.there knowlage of the products first class.

Very satisfied with the delivery the men were very well mannered in my home all round good experience

Delivery team were fine but gliders for furniture had not been loaded and were therefore not delivered

Excellent service, shak was very friendly, polite and helpful, nothing seemed to be a problem for him, he found us different ways of mixing and matching to make sure we were 100% happy with our choice and since I have a bad back I'm not a straight forward customer. The place also smelt lovely. The whole experience was really enjoyable.

The lady was very helpful and knowledgeable and remembered me from last year. Good quality of furniture would recommend.

Very chatty new what he was on about spent a pleasant hour talking about the leather and quality thank you.

The customer service was excellent as I was directed delicately to pick the perfect sofa to suit my needs. I would definitely recommend people go to check out their furniture

The two delivery men were very polite and put me at ease from start to the end. Unpacked and placed where I wanted and I was very happy.

Great service listened to what we needed and guided us to sofas to suit.
Loved that we could choose colour and fabric weren't limited .
Nahida was very helpful and also gave us space to explore independently

I was kept up to date on delivery time. The 2 lads that delivered were polite and courteous and very professional. They were careful when entering the property to get the furniture indoors and set up in a timely manner. I couldn't praise them more. Over the moon with my new furniture. Great service from ordering to delivery.

Service when purchasing our sofas was absolutely amazing
Lady called Nahida was very patient and extremely helpful throughout the whole time.
Very friendly indeed
Even at the end she gave me a hug not even knowing who I was.
Manager at the end was also very nice and very kind to myself and my husband.
We have now received our sofas on 20/3/25 & are very happy..but they have made a mistake by adding black legs to all the sofas as we requested silver
The men who were dropping them off said they would have a work with ScS & get them amended with a few days.
Still no outcome as yet.

The delivery drivers were very friendly, helpful, courteous, efficient and on time according to the email received on the morning of delivery.
The tracking link was helpful with regards to the vehicles whereabouts and our home however the time on the link was 2.5 hours out. I would suggest removing this aspect as could mean people expecting delivery may not be in.

Lovely customer service. Makes such a nice change for the staff to be polite and knowledgeable. Very helpful.

Called in Wednesday and greeted by Manny. Very friendly and he was very helpful trying to meet our requirements. Promised we'd be back following day once we'd done some measurements which we did.
Took us nearly two hours working out the best permutations for a good sofa bed and a recliner settee. Got there in the end due to Mannys good advice and now just awaiting delivery.

1st team of delivery men could not get sofa through the front door and in the process gouged a hole in it , I now have to replace the door . 2nd team made a good job of bringing in the sofa unfortunately corner of the sofa is scuffed but hopefully can be repaired.

I ordered some furniture from the Wakefield store on 24/01/25, when I got home and checked my invoice I realised I had been incorrectly charged, one of the items was priced £278 more than I had been quoted and what was shown online. I visited the store to try to rectify this but the store manager was rude and unhelpful, promised to call me back but never did!

I left a 1 star review on here and I was contacted by Laura at customer services on 26/01/25 who agreed that I had been overcharged and had passed this on to the business support team to amend my invoice to reflect the correct price. I have email evidence of this.

It is now 09/03/25 and this has still not been actioned. I sent a follow up email to chase it up and received a response from Lynsey on 11/02/25 stating that it was still with the business support team.

I have waited very patiently for this simple change to be made but this is now a very unreasonable amount of time and I am left with no option but to escalate this into a formal complaint about the incompetence of the business support team and also the attitude of the Wakefield store manager.

Absolutely disgusting service, we clarified before ordering that we needed to sofa yesterday, they sent random delivery men not scs delivery men, they refused to deliver the sofa stating it won’t fit, they’re now refusing to give me a refund. But according to their policy, if they cannot deliver when we specified a date we are entitled to a refund. Apparently it’s our responsibility to ensure the sofa will fit, but we were not told this upon purchasing. The sofa has a damaged leg, which they stated they’d replace but why would I want a brand new sofa with parts that are replaced already on them. I then started to record the phone call, informed him of this to be told he is not accepting this and terminated the call. I will be emailing head office about this tomorrow and making a complaint and I will take this as far as I can. Apparently they can make me take the sofa also. I think scs should train their staff on consumer rights and their policies before employing them. It sounds to me like all he’s bothered about is loosing his commission on the sofa. Their policy states that if they do not deliver upon the date that we told them we needed it for we are entitled to a refund. THEY refused to deliver the sofa, so again according to their policy we are entitled to a refund.

Your crew phoned me about 30 minutes before delivery. When they arrived they were curteous and proffessional. They took great care maneuvering my new sofa into my lounge without damaging any of my walls in the hallway. They unwrapped the sofa and made sure it was placed exactly where I wanted it. This is why I gave a 5* review.