Susan was really friendly and helpful explaining everything

The delivery was supposed to be august so it has made it difficult as far as having my new carpet fitted but I am happy with it and the delivery men were pleasant,polite and efficient

Easy to order.
A little too long on wait (waited 11 weeks)
Great delivery
24 hours in my house and we love it so far...

Very friendly and so efficient. Once built in a flash they helped us move it around for the best fit. 10 out of 10 a credit to your company.

Upon purchasing my new sofa in store we was told by staff that the sofa we chose was re-designed and built to fit through a standard door, which turned out to be very untrue when the delivery guys attempted delivery. Before the delivery guys even attempted to get the sofa through the door one of the guys said "please tell me you have double doors around the back" before stating that there is no way this sofa will fit through my front door. He then proceded to tell me that this has been an ongoing problem for a long time now, (approximately 3 years) and that the delivery company he was working for has contacted Poltronesofa numerous times about this problem, asking them to refrain from telling customers that this style of sofa will fit through a standard door. We was told upon purchase of the sofa that should there be any problem getting the sofa into the property an upholster team is available to dismantle and rebuild once in the property which would cost £200. After the failed attempt of delivery I visited Poltronesofa immediatly to arrange for the upholsterer to solve the issue as I have a newborn baby and could not be without a sofa. I was then told by the same member of staff that originally sold us the sofa that the cost would be £250-£300 for the upholsterer as the upholsterer had changed his prices within the last month, I felt I had no choice but to pay that price as I needed the sofa as soon as possible. I then spoke with the upholsterer while he was at my property to which he then told me that his prices had been the same since the end of the covid-19 pandemic and he was very familiar with the lady that arranged the upholsterer and sold me the sofa, he told me that he has had numerous problems with her before. He also claimed that she is well aware of his prices and has been for quite some time. Seems to me she is just a persistant liar, false advertising prices and services just to make a sale. Overall I'm over the moon with the sofa. The upholsterer team was very professional, polite and extremely skilled. As for the customer service in store, shame I cant say the same for her. Very dissapointing and unprofessional. Maybe some retraining of staff is in order to prevent future customers feeling slightly scammed just like myself.

The crew who delivered the suite very pleasant and knew what they were doing excellent work.

Very professional and knowledgeable lady who helped us in choosing the right product for us. Very helpful indeed, and a very good showroom lots to choose from.

friendly people very helpful i love bottles of water very nice ☺️

Susan was very attentive, listened to what we wanted and made recommendations to suit us. Great in-store experience, everything was explained and we felt confident we were making the right choice purchasing from poltronesofa.

I love my new sofa.

Very helpful with letting us no about arrival exellent on delivery

It took a while for a delivery date but the procedure was straight forward

Welcoming, friendly service from Susan. Extremely helpful and great experience.

Great service from start to finish. Susan was so helpful and informative.

A nice woman who served us

Both men were very professional, polite and friendly, and answered any question I asked them ,they were fast ,they made it look very easy ,I'm very pleased with everything.

Friendly staff and very helpful.

Great experience your staff were very helpful indeed

“Manny” in the shop was so knowledgeable and personable. He is a great asset to your company

The sofa is very comfortable. The delivery guys were very friendly and professional