The whole was almost a delight until day of delivery.
I was told I would receive a email and text with a narrowed time slot with a tracking link before 7am day of delivery. That never happened! Around 10 am I had to call the delivery team they told me they could see my delivery would be 1-2pm and I would receive a call from driver 1 hr from delivery and a tracking link would be sent nearer delivery. I never received that tracking link, The driver + his partner called me but 10 mins before delivering/installing my sofa. The installation when well no issues.

My sofa is perfect all works, feels, looks greats.

The driver and his partner were friendly and installed everything and less than 30mins

Excellent delivery was informed at every step brought sofa in and assembled very good service

Delivered at a nice time and driver was polite very good service.

Customer care is appalling messed up my delivery and then the blue light underneath won’t turn off less than 4 hours after delivery
Customer care yeah right absolutely shocking all I wanted was advice how to reset it and these clowns have no clue
How to look after customers at all

Absolutely fantastic and in love with my new sofa. Delivery team were brilliant and so quick

Well still having Trouble with my Sofa which is not the one I ordered in the first place. Not heard anything from them since i told them these fibre seatting cushion are gone or going flat.We are both Pensioner's,so they expect us to puff them up every morning, but the stuff inside is like inside of a Duvet not enough Filling.So I went on an Email last night to win a Sofa from SCS and had a message come back online saying I've been Blacklisted. This is why I'm having so much trouble. They couldn't care less about People who Buy a £600 from them.Its been an on going problem since 2024.The stress they are causing me.We did have a replacement Sofa, not the one I ordered and it was a second hand one.Long living nightmare when you spent drawdown money from your pension on a use Sofa that's not the one I ordered.useless company.

Thank you very much Alex Lawson for sorting out my sofa for me very pleased with the sofa and the wonderful service
Keep up your excellent service
R devchand

Don’t buy from here

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The delivery was smooth and stress free. Received a call about an hour before delivery and I was able to track the location using a link I was sent by text message. The two men who delivered were friendly and professional. They set up the new sofas and took all the rubbish with them, highly recommend.

The two men were helpful and polite.

Fast delivery and amazing quality sofa

The guys brought the new couch in put it where I wanted it putting .attached the legs and took all yhe wrappings away .very courteous couldn't fault yhem

Ordered a 3 seater sofa, snuggle chair and footstool online back in July 2025. It was due to be delivered October 2025. The day before delivery I didn’t receive any updates of time etc, so I called. I was told that it wasn’t being delivered as it’s not down on the delivery sheet for that day and it’s at the wrong distribution centre. It was then scheduled for delivery in November 2025. Same thing happened again. Then again. Then again in December. At this point, they rang to ask me what was going on as the booking team keep scheduling dates for delivery but there is no sofa to be delivered??? I was told I would receive a 10% refund straight away for the inconvenience and it may mean that a new order needs to be done as it’s been sat in the warehouse a long time now. I asked this to be looked into and was promised a callback. This didn’t happen. I called the beginning of January 2026. I was told and I quote “I’m going to be honest with you, your order was sold in a SCS store”. At this point, I requested a FULL refund. I was told that I couldn’t do that because I agreed to a 10% refund and reorder back in December when I spoke to them. I explained this was not the case and asked for the call from December to be listened to and sent to myself. It turns out, I didn’t agree to this and they admitted miscommunication on their end. I then had to wait for a manager to authorise the refund. This was then sent to business support on 28th January 2026. I hadn’t received any confirmation so called back on 4th February 2026. I was told by business support that the online sales team had not sent them an authorisation code so they couldn’t process the refund. They promised they would call me back the same day as the online sales time could get them the code within 30 mins. Again, I had to call back at the end of the day. I was told by the online sales team that I don’t really need to be put through to business support as they will just issue the refund. I asked to be put through to business support regardless and good job I did because they needed my card details and to send me a receipt through to my email. Today, I have finally received the full refund. Absolutely appalled at how this was dealt with and the amount of time it took. Selling my order on in store and trying to tell me I agreed to something when I didn’t. The constant chasing you have to do is ridiculous. Their communication is unbelievably poor. I won’t be ordering from them again and recommend others not to.

Furniture delivered with care....on time....kept me informed all of the way....delivery drivers, polite and friendly. \Good Team/ Thank You. Doncaster Branch.

They came on time very pleasant ask where I wanted it placed checked all working, couldn’t have been any easier

Absolutely delighted with sofa. The guy who delivered it were so helpful. Assisted me with everything. They rolled my rug up, moved the old sofa. Showed me how to position the sofa, and how it worked. Can’t praise them enough.

Alex and Mark where very quick and efficient and setting up the sofa and kept me informed before hand about when and how far they are away from my property

Delivery of my beautiful new sofa and chair was made within the time frame given . So much care was given when bringing it into my house which is a new build with new light coloured carpets . The packing materials used to create protection to the carpet and shoes taken off . The sofa and chair lifted into position and the protector cups removed . The crew were polite and efficient and did their job impeccably . Would give them 10 stars 🌟 if there was an option . Thank you so much .

Today I had my new sofa delivered from SCS. I must admit that the service in the store was top-notch, which I can't say about the delivery. First of all, one of the gentlemen dropped the sofa from a van onto the street without using a powered pallet truck or anything. The gentleman stood there for 10 minutes, calling someone. When I asked if there was a problem, they said they didn't have a drill, so I offered to borrow mine, and they said OK. Before bringing the sofa home, the gentlemen were told to pay attention to the radiator hanging on the wall. Despite my requests, they leaned the sofa's full weight on the radiator. After bringing the sofa into the living room, one of the men disappeared, and the other took a picture of the sofa (in the box and plastic wrap). Then, when asked if they will unpack it, secure the sides (backrests) of the sofa, check its quality, and remove the boxes and plastic wrap, he said, "One second." Then he went to the van, and they drove off. A few minutes later, I received an email confirming receipt of the delivery, signed with my name (by one of the drivers, as I hadn't received any documents to sign). I've never encountered such degrading and poor customer service (delivery service) before. This is certainly not what you would expect when buying a new sofa and paying over £1000.
So, I was left at home with an unpacked and unchecked sofa; I'm waiting now for management to contact me.

What went wrong was that we didn’t receive everything we’d paid for. The delivery crew told us that the furniture wouldn’t fit through the door and that they could either take it back or we would have to take a window out. It was a 3 seater settee that came in sections plus a recliner that wouldn’t be a problem. I have rang the company a couple of times and been promised that someone would get in touch. I’m still waiting!!!!