We purchased an ex-display sofa two weeks ago and were assured that it would be wrapped and removed from the shop floor ready for collection. However, when we arrived today, it had not been wrappe... Zobacz więcej
Lokalizacja
Zmień lokalizacjęUnit 1 Victoria Road, Fenton, ST4 2UZ Stoke-on-Trent, Staffordshire,, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ade was the gentleman that looked after us when we were buying our sofas, he didn't pressure us, let us look round at our leasure and was there when we had questions or needed help,everything was ex... Zobacz więcej
We have just ordered our sofa. The store manager, Aid, was most helpful and patient whilst I chose the fabric, showing me various display sofas in different textured fabrics to help me decide which fa... Zobacz więcej
From the time I went into the shop on victora road hanley, I was made to feel welcome the young man that served me was very helpful. The other people who need a mention are the two men that deliverd... Zobacz więcej
Informacje dotyczące firmy
O poltronesofà - Stoke
Napisane przez firmę
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Napisane przez firmę
Dane kontaktowe
Unit 1 Victoria Road, Fenton, ST4 2UZ, Stoke-on-Trent, Staffordshire,, Zjednoczone Królestwo
- 01782 843920
4,7
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The sales team were great
The sales team were great, Helpful and polite. The delivery guys were brilliant
20 czerwca 2026
Great service,They kept us informed…
Great service,They kept us informed about the delivery and time and when the lad's got here thay couldn't do enough for us,Great work guys.
20 czerwca 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
I’m not pleased with the customer…
I’m not pleased with the customer service and the delivery services
19 maja 2026
Odpowiedź od poltronesofà - Stoke
Ciao,
I hope you are well and thank you for your review.
I am very sorry to see that you have rated us as 1* on this occasion ad feel disappointed in the service that you have received.
Please feel free to reach out to us at socialmedia@poltronesofa.co.uk if you require any help and we can certainly take a look over this for you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
From ordering the sofas to the delivery…
From ordering the sofas to the delivery has been great. The day of my delivery was perfect, I received a call in the morning with an update, tracking was good. The delivery men were very polite and professional. No mess. I am very pleased with my sofas and the service from start to finish.
16 czerwca 2026
Brilliant service and sales
Brilliant service and the installers were so thorough doing a double check to ensure we were satisfied. Great service from sales and the sofa looks absolutely stunning. Thank you
12 czerwca 2026
The two blokes who delivered my sofa…
The two blokes who delivered my sofa were very pleasant and also helped move a small piece of furniture out of my living room.
Can't thank them enough.
Thank you
12 czerwca 2026
Was kept upto date with expected…
Was kept upto date with expected delivery time. The delivery team of Andrew and George were both very professional and friendly. Took great care in assembling the two sofa. Then took photos of them installed with my permission.
12 czerwca 2026
Great service polite very friendly
9 czerwca 2026
Comfy sofa
Great delivery the guys were brill put sofa together in no time and its comfortable
12 czerwca 2026
the lady Nicky was so friendly
the lady Nicky was so friendly, helpful and very patient with us, we couldn’t have asked for more. The shop was very welcoming and the brew was lovely too. Just got to wait for delivery now
11 czerwca 2026
Good service
Both times we went in the staff were very helpful and informative and also gave us space when we needed it
4 czerwca 2026
Great service
Great service. Kept us in touch of when delivery would be
Very friendly helpful gentlemen
Explained how furniture worked
Very pleased with service and furniture
6 czerwca 2026
Great staff at Poltrinesofa stoke
Natalie and Irina welcomed us to the store and reassured us immediately. We needed a sofa quickly as my wife is starting chemotherapy Natalie took us to sofas in the store which we could have without waiting. She was so professional and knowledgeable. We chose a perfect sofa Without doubt we will return to order more sofas and chairs Both Natalie and Irina have excellent interpersonal skills and made our visit so enjoyable we will recommend your store to family and friends as quality service is rare
4 czerwca 2026
The whole process was amazing and would…
The whole process was amazing and would recommend that everybody should have the same experience as we have had . From buying the furniture to the delivery driver installation it went seamlessly, couldn't of asked for anything better.
3 czerwca 2026
I was happy with my sofas and with the…
I was happy with my sofas and with the delivery men and with the staff in the shop
29 maja 2026
Sales person Natalie from Stoke branch…
Sales person Natalie from Stoke branch was very polite and knowledgeable made buying a new sofa pleasurable
21 maja 2026
My furniture was delivered on time the…
My furniture was delivered on time the drivers were polite and efficient
21 maja 2026
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