Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... Zobacz więcej
Lokalizacja
Zmień lokalizacjęPortrack Lane, 0, TS18 2QA Stockton-On-Tees, County Durham,, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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We were welcomed into the store by George who assisted us throughout our visit. He was helpful, friendly and very informative. There was no rush here to come to a decision which made it easier to cho... Zobacz więcej
From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... Zobacz więcej
We had great customer service so far , we were welcomed at the stockton portrack lane store . The shop is really lovely and the staff are all smiling and friendly. The lady who served us is called Ali... Zobacz więcej
Informacje dotyczące firmy
O poltronesofà - Stockton, Portrack
Napisane przez firmę
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Napisane przez firmę
Dane kontaktowe
Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, Zjednoczone Królestwo
- 01642 633012
4,6
Doskonała
4 tys. recenzji
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Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
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Smooth delivery and well before…
Smooth delivery and well before expected date of delivery. Overall, great service!
7 lipca 2026
Good but was promised something which…
Good but was promised something which didn’t happen
27 czerwca 2026
Good In Store service
Good In Store service, delivered on date promised & delivery team phoned 1hr beforehand to advise how long they would be before arriving. They were respectful of the property & the new carpets, taking shoes off & taking all packaging away. A brilliant service from start to finish
3 lipca 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Communication for delivery issue
We was given a time the guys would be here to deliver sofa.
On walking back with the dogs a van was waiting in the driveway. We had not received a text stating they were here to deliver sofa. This was so much earlier than our allocated time so this needs to be addressed.
They did say they had trouble with a van.
The guys were nice and chatty got the job done and went .
3 lipca 2026
Odpowiedź od poltronesofà - Stockton, Portrack
Ciao Geoffrey,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry that the delivery crew arrived earlier than we had initially expected on the day.
We do advise that all timeslots provided are estimated and can change however I apologise for any inconvenience that this may have caused you.
I will certainly pass on your comments to our Distribution Centre as this helps us to improve our customer experience moving forward.
Many thanks,
Poltronesofa at ScS
Social Media Team
Excellent sofa and the delivery team…
Excellent sofa and the delivery team were very helpful
5 lipca 2026
Everyone was great from ordering to…
Everyone was great from ordering to getting it delivered
5 lipca 2026
Delivery crew were friendly and…
Delivery crew were friendly and efficient. Sofa was placed in room and assembled
5 lipca 2026
Happy Customer great service
We were greeted at the door by a lovely lady called Chris at the Portrack Stockton branch who explained the new offers and what fabrics and colours various furniture could be ordered in.
She then left us to have a browse and said "give me a shout if you need help" which we did.
Chris helped us with the style, colour and fabric and was very knowledgeable.
We wanted to decide and she said come back any time and told us the days she worked.
We went back and purchased a lovely four seater settee and are now awaiting delivery.
Very pleased with the choice and service.
30 czerwca 2026
Fabulous i am very pleased with my…
Fabulous i am very pleased with my new furniture every thing went very well thank you. Mrs F ROBINSON.
4 lipca 2026
The guys delivering the sofa were…
The guys delivering the sofa were friendly and very efficient.
4 lipca 2026
Excellent friendly service
Excellent friendly service. Very helpful Sharon was brilliant. Choice was great including choice of colours
30 czerwca 2026
The guys who delivered our sofa were…
The guys who delivered our sofa were very helpful and they put shoe protectors on as we have just had a new carpet fitted.
3 lipca 2026
Very polite young men very helpful did…
Very polite young men very helpful did everything on the delivery
2 lipca 2026
Nice staff
Nice staff, delivery was on time. Professional and efficient. Took plastic and boxes away, nice guys who fitted sofa
1 lipca 2026
The quality and choice of colourways…
The quality and choice of colourways was refreshing, that we could actually have what we wanted. Was slightly disappointed at this time of year for the wait until mid September. I am miffed that we paid in full for the order and only a week later there is advertising of a sale with great reductions on, if only we had known.
30 czerwca 2026
Odpowiedź od poltronesofà - Stockton, Portrack
Ciao Martin,
I hope you are well and thank you for your review.
I am pleased to see that you were able to find the furniture and colour that you wanted on your visit to store.
I can understand your disappointment regarding the lead times for delivery however as all furniture is made to order we can only provide an estimated arrival date.
As soon as your order is ready we will reach out with the first available date for delivery.
I am sorry also regarding the sale, we can only apply the offers which are available at the time however I can see that some discounts were applied to your order.
Please do not hesitate to contact the store on 0191 7313300 if you would like to discuss the reductions which were applied.
Thank you very much for your order with us.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Arrived on time
Arrived on time. Kept me informed of arrival time. Delivery team where polite and efficient, respectful of my property and did a good job unwrapping and putting furnature together.
2 lipca 2026
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