We visited the shop by chance as I was helping Mum choose a new sofa, which since Dad passed away is the first household purchase she has made without him.
The staff were very friendly and helpful, encouraging her to try out as many as she wanted too, sit on them, lay out, advising on the best posture tips, and supporting with showing various colour and material samples.
They reiterated several times that all sofas can be purchased in different colours, materials and configurations as they are made when ordered.
What wasn’t clear that choosing different materials / colours incurred additional costs - this was only mentioned when paying the deposit.
Mum was asked if she would like the extended cover for £350, and declined, but the salesman insisted on informing us of what was included in this.
Mum continued to decline.
When we went to pay, Mum asked if she could purchase a cleaning pack to treat the leather sofas but was told no, as they were only included in the extra care package.
This seemed ridiculous, as surely the recommended cleaning products are best for the furniture you are selling and I was not able to understand why she could not purchase one.
We are looking forward to her new furniture arriving and her being able to enjoy her purchase comfortably.

The staff were great and got my sofa ready to go much quicker than usual as they went above and beyond to help me.

Polite, friendly and helpful staff
Very happy to help answer any questions.
Very pleased with the service

Jack was brilliant. Gave us all the pros to the furniture we were looking at and was very informative. Nothing was too much trouble for him.

I visited the Plymouth store looking for a specific sofa that was going to fit my requirements. I was welcomed when I entered the store and left to walk around looking at all the types of sofas. We where informed that as all the sofas where hand built so we could choose any fabric and style which was great. We found what we wanted the sales team where not pushy and it was a relaxed process and we did take the five year insurance makes sense. Free delivery and the over all price was really good. Just waiting now to take delivery in October.
Would highly recommend

Poltrone recommended Clearabee for disposal of my
old furniture. This was easily sorted and they actually
took only 10 minutes to do their job efficiently!

Poltrone arrived 2 days later and also successfully moved in the 2 sofas in 10 minutes efficiently!

All very impressive. However, I will rearrange the smaller sofa to go against a wall, as it blocks out
the light from the window. Very pleased overall!

All went well from when we ordered our sofa and chair to when we received it.
When it was being delivered we were amazed how we were kept in touch with the guys on the journey down to Devon. They were very efficient at putting it together all in all a great experience.
Very pleased we had this store near to us.
Staff were excellent . Thank you

The delivery was a little early but that wasn’t a problem. The delivery men put everything together and took away all the packaging.

Courtesy from the staff from the moment we arrived. Knowledge of the products which they applied to our requirements. Advanced information upon the arrival time of our delivery.

Great knowledge of the products, took time ensure we got what we were looking for.

From the Lady in the showroom to being delivered at home. Excellent service. Love the colour of our new suite

We weren’t pushed or cajoled into purchasing. The staff understood that we were making a big decision and allowed the time to make our choice offering information when needed.

Very patient and helpful with our preference of type of sofa we were looking for

great experience from start to finish , special shout out to the 2 welsh lads for delivery and set up, didnt catch their names but they were very professional and thorough.

Staff were very knowledgeable.and answered.my question.
My purchase was quick and easy.
Very satisfied customer.

The gentleman who served me was really lovely. He showed me how many features the sofa had, how to use them and told me I could access it through my phone

Point of sale service was very good but delivery lets it down. Distribution centre in Birmingham and they are not flexible with delivery times or day. They cancelled a scheduled delivery the day before and rescheduled for a day I couldn’t do, when I tried to change this they wouldn’t do it even when I explained I was having my flooring done. I had to reschedule the day of my flooring instead due to this. Honestly it’s disappointing as they are a third party/outsourced delivery service so let’s SCS down.

It was brilliant came a month early
The delivery men were very good

Delivery was very good took photos to make sure sofa would fit very friendly