The sales people were very polite friendly and professional

Information re delivery was good delivery guys were efficient and pleasant all round good experience

Your staff were very helpful in our purchase of furniture thankyou

We arrived at the Livingston store 10 minutes before closing time and the staff on duty couldn't have been nicer ,they took their time to explain our options and they. Finalised a deal even though it was past their closing time , the two members of staff on duty are a credit to your company..

Very good experience from start to finish. The sales staff were excellent. Friendly, knowledgeable and very helpful. The delivery guys were superb as well. Phoned to let us know when to expect them, friendly and very efficient in setting up our new suite. Delighted with our new suite and would happily return again in the future.

When we first arrived John welcomed us and told us if we needed anything he would be around. When we decided on a sofa he went through all the features and colours gave us a price. Would highly recommend

Lorraine was fantastic explained the different options available with the sofas. Her advice regarding these was very helpful in deciding how we would proceed.
She explained all costs fully really helpful.

My sister and I found our experience at Poltronesofa - Livingston to be excellent. The assistant who met us was extremely helpful. My sister has some mobility issues and the assistant was very understanding, listening to her needs and making several suggestion before my sister decide on the sofa and chair she wanted.
The whole purchase was very quick and efficient.
The only disappointment was the 12 month delivery time which at this time of the year seemed very long.

Nice people. Easy to deal with. Delivery men brillant

Great very happy with my new suite .. delivery was on time staff in the shop were patient and very helpful

Very very helpful and friendly but not right in your face. Lorraine couldn't do enough for me when asked and she made the experience worthwhile. Would definitely recommend to anyone. Livingston store in West Lothian.

The staff in store were a delight. Delivery not so much, had a confirmed delivery date, confirmed expected time via text message for the 28th May. Got update all day pushing back delivery time. Finally after 8pm got a message saying sorry won't be delivered. Called the contact centre on the 29th May to find out when it would be delivered only to be told it would now be Tuesday. TOTALLY UNACCEPTABLE. No notifications from then I have had to chase them. Has totally put me off the whole company

Very helpful with information about suites, sizes and options to fit my space. Not pushy and gave me time to think before I decided on my suite choice. Thank you to Lorraine in livingston branch

I was served by a man and a lady, sorry I can’t remember their names. Both were very informative and helpful when I was considering which pieces to purchase. This was in the Livingston store.

The staff are absolutely fantastic especially the lady that delt with order she's so adorable
The staff remembered me from the day prior
Myself an my husband were offered bottles off water as it was so warm outside
You should be so proud off your staff
A very very happy customer 💗

Kept informed with delivery and any questions we had were answered with one phone call. Delivery was great with delivery team polite and curious. Had a small mark on an arm of chair and delivery person reported there and then with no issues.

The Guys were on the time given very professional and helpful quick and tidy could not ask for more.

The girl that helped us was very helpful explaining things to us

Lorraine was absolutely fantastic. Polite and gave us time and space to look around, but available to answer questions when needed. Very informative on how the agreements worked and knowledgeable on sofa specs. Highly recommend having a look around, just remember to ask for Lorraine!