Visited the store twice before making our decision. Both Norman and Billie were fantastic, cannot fault their customer service and attention to detail. Got us a great deal and made us feel at home!

Fantastic service from the moment we walked through the door. Informative and know their products very well. Did not feel pressured and happy with the overall experience

Excellent communication throughout delivery. Two delivery men were also excellent and very pleasant. Respectful of our property and very careful with our new furniture. Quick but thorough delivery and make up of suite. Well done first class service.

From the beginning salesman at Kilmarnock store was extremely helpful.
Communication about delivery was excellent with emails and texting.
Douglas and Dean delivered on time and both professional and friendly. The younger new exactly what he was doing regarding assembly and making sure to take great care and was very likeable and a pleasure to have done my delivery 10 Stars.
Not to forget that I love my Sofa
and would recommend.

The 2guys were wonderful even tested everything to make sure it all worked no mess very polite and mannerly can't fault them

Your representative was very helpful and informative without being overly attentive or fussy. It’s refreshing. Certainly not a criticism but the offer of a wee cup of tea or coffee at the payment stage would be most welcome.😀 The experience was faultless though.

Great customer service from ordering in store to the guys who delivered the chair and put it together.

Friendly and knowledgeable staff.
Delivered as stated and set up quickly and efficiently.

The Salesman was very polite and helpful, they left us alone to have a look at all the sofas and then ask if he could help, thankful he did cos he helped us chose the one we like

Staff in store were incredibly helpful without being pushy and in your face. Communication leading up to delivery was excellent and the delivery guys were polite and professional. They took care to unpack and build the sofas which look fantastic. We will certainly be repeat customers in the future.

Norman who helped us with our decision for a sofa was very knowledgeable and caring for our needs as we have 2 big dogs. Both himself and Bobbie was very approachable and put you at ease didn’t at any time feel pressured by them to buy. Glad we went here to buy our sofa

The staff in Poltronesofa Kilmarnock were really pleasant and helpful. On our first visit David explained to us how the service works, that if we liked a sofa design or style, we could then get it in whichever colour and fabric we preferred. That really encouraged us to spend more time searching. Then Norman and Billie were very informative on our second visit. They helped us find a sofa we really liked, then matched it with a chair and footstool from another range so we could get a matching set. They gave us all the information we needed to be confident we were buying furniture that would last and would be protected. Norman put together a finance package that allows us to pay for the furniture at a pace that suits us. I would gladly recommend Poltronesofa in Kilmarnock to family and friends.

We were approached and the labels were explained to us , he then left us alone to have a look around . I made a decision all colour swatches were brought over, and the price difference explained. Gentleman was very helpful and informative , explaining all options and payment details .

Very pleasant and helpful staff they went pushy at all

Staff in the Kilmarnock branch are fantastic. Absolute credit to the company. Sorted me out in no time and explained everything you have to offer at ease. Lets hope the sofa matches this quality.

We were welcomed without being pestered , explained to about the deals on offer, variety of colours and materials are amazing, we ended up buying sofa and got good discounts ,we were very happy with overall experience and the very helpful assistant

On entry to the Kilmarnoch branch we were met with a warm welcome from David who introduced himself he listened intently to us as we told him we had no idea what we were looking for. He suggested a look around we didnt look far before seeing what we liked he took time to show us the various materials, colours etc . Explained the mechanisms the after care. He has a calm reassuring manner which helped us be at ease. His customer care skills are excellent.
Having made the decision chosen the colour we paid our deposit. Later I phoned to ask if I could go back in and just check the colour David would be finished for the day but he would pass the information to colleague.
Once again we were warmly greeted by Billie who had the material we had chosen beside the sofa.
I cannot express what an amazing customer journey we had.
I have every confidence that when our purchases arrive we will be delighted.
Thank you Kilmarnock Branch.

Good and knowledgable service in relation to products. Well explained