Sofas arrived on the date provided but delivery time kept changing on the day, so ended up staying in all day as they arrived at 6.30 pm instead of the 3pm quoted at first, the delivery men were lovel... Zobacz więcej
Lokalizacja
Zmień lokalizację2 Gallagher Retail Park, Axletree Way, WS10 9QY Wednesbury, Staffordshire,, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
On Arrival to the shop we was welcomed by a number off staff members who were very helpful and full of smiles. Lee approached us to see if we was ok at no point was any member off staff pushy or in... Zobacz więcej
We visited the Wednesbury store last Saturday (24th July) and received brilliant support and service from a lovely member of staff named Julie. She helped measure up a variety of sofas as we consider... Zobacz więcej
The staff at the shop were very helpful the men who delivered the suite were very good The issue l had was the communication from the company Having received a text on 15th July to inform me that t... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O poltronesofà - Junction 9
Napisane przez firmę
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Napisane przez firmę
Dane kontaktowe
2 Gallagher Retail Park, Axletree Way, WS10 9QY, Wednesbury, Staffordshire,, Zjednoczone Królestwo
- 0121 506 1760
4,6
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
2x2 seater cosimo settees
Well worth the wait. Feels the same as the one we tried in the showroom.
Was delivered on time, even though a curtesy call was given to say they may be late.
Set the 2 settees up in no time, they were polite, and took all the packaging.
8 lipca 2026
Excelent customer service by Brenden
Excelent customer service by Brenden
With out his expertice we would not have puchased any thing
5 lipca 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
It was a very hard sell
It was a very hard sell. I didn’t realise how much I was paying for the health visit (still not sure what this is) and warranty. I thought the fabric care kit was free. When someone says I will sort this for you and no money mentioned you expect this free
3 lipca 2026
Odpowiedź od poltronesofà - Junction 9
Good Morning Pat,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am sorry that there are some items on your invoice that you were not sure of since you have placed the order with us.
I have passed on your details to the store and asked that they give you a call directly, to discuss this further and clear up any questions that you have.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Further to our meeting today 4/7/2026…
Further to our meeting today 4/7/2026 with suki the store manager we are very disappointed with the result we ordered 2 2 seaters recliners and sunny the sales man ordered us 2 3 seaters we went in the store today and was point blankly told there was nothing we could do as we didn't point out the mistake within 72 hours we pointed the mistake out as soon as it was delivered he wouldn't give us head offices number just said ring complaints who we rang Friday and Wendy called my husband a liar totally unprofessional customer service from your Wednesday store manager very condescending we are going to look at our legal standing and are going to speak to consumer rights
2 lipca 2026
Odpowiedź od poltronesofà - Junction 9
Good Morning Mrs Waite,
Thank you for taking the time to leave us your review, I hope you are well.
I am sorry to see that your furniture was not as expected when this has arrived with yourself.
As the order is not in your name I am unable to discuss any order information however we do advise for customer to check over the order documents as any changes must be reported within 48 hours of being placed.
I apologise if the outcome is not what you may have hoped for and if you have any further questions we would advise for the account to reach out to the store, on 0191 7313300.
Kind regards,
Poltronesofa at ScS
Social Media Team
Perfect delivery
Perfect delivery. From the messages and emails up to the delivery day. Was given a time slot that was adhered to. Also delivery driver rang giving me a 5 minute eta. Delivered and Installed very quickly and took away excess packaging. Very pleased with the all round performance of the company. 😀😀
4 lipca 2026
Good delivery very pleasant delivery…
Good delivery very pleasant delivery men good quality sofa very happy with my purchase.
2 lipca 2026
Fantastic service from beginning to…
Fantastic service from beginning to end.
Helpful, knowledgeable staff in store, the gentleman who spoke with us was so friendly!
Delivery staff were great!
30 czerwca 2026
Brandon was excellent in Wednesbury…
Brandon was excellent in Wednesbury showroom. Answered all our question for our sofa purchase and steered us to the best price deal and a sofa that met all our needs
24 czerwca 2026
I was kept updated through all the…
I was kept updated through all the delivery process. Very professional delivery men. Couldn't fault anything.
30 czerwca 2026
Looked around no one bothered you asked…
Looked around no one bothered you asked for advice and the sales person was very helpful
20 czerwca 2026
Our experience
Very welcoming without being pushy , informative , Bal dealt with our order , nice man . Thankyou now awaiting our furniture , will look forward to giving a 5 star when it arrives .
23 czerwca 2026
Odpowiedź od poltronesofà - Junction 9
Ciao Jennifer,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us and were happy with the service from Bal in store.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Very helpful and welcoming.asking what…
Very helpful and welcoming.asking what sort after and best for wot want for living room. Staff was very polite and very helpful aswell
19 czerwca 2026
Very friendly & knowledgeable staff
Very friendly & knowledgeable staff. Helped us with the right choice of furniture
2 czerwca 2026
Excellent service
Excellent communication prior to delivery. Furniture was delivered on time and seamlessly. Staff were extremely friendly and efficient. Sofa and chair is beautiful. Would 100% recommend.
20 czerwca 2026
Lee was excellent and vey helpful
Lee was excellent and vey helpful. Excellent service all round
13 czerwca 2026
A1 service.
A lovely, polite man served me. I didn't feel pressured into buying, he was very professional.
11 czerwca 2026
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.