The gentlemen at the shop and the delivery guys were great, but we only received the chair with no details of when the sofa would be delivered. Phoned their contact number to be advised it should arr... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęUnit E3 Leeds Road Retail Park, Leeds Road, HD1 6PF Huddersfield, West Yorkshire,, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The airey, well presented store was very welcoming with well a great selection of sofa styles and choice of designs and features, in well thoughout settings. The assistant, Abu Bakr, knew his product... Zobacz więcej
First visit was just to look around what was available. Liked not being approached at entry of shop to see if they can help etc. Once I approached staff with questions, polite and straight answers wer... Zobacz więcej
A great crew. Pleasant and polite throughout. Unpacked everything, assembled the parts together and removed all the packing boxes. Before leaving, they explained how to open the sofa bed, and even... Zobacz więcej
Informacje dotyczące firmy
O poltronesofà - Huddersfield
Napisane przez firmę
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Napisane przez firmę
Dane kontaktowe
Unit E3 Leeds Road Retail Park, Leeds Road, HD1 6PF, Huddersfield, West Yorkshire,, Zjednoczone Królestwo
- 01484 487320
4,6
Doskonała
1 tys. recenzji
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Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Delivery arrangement
Delivery arrangements could have been a bit smoother. Communication was good to start with then took a turn. Delivery finally arrived 3 hours late. And while the delivery guys were a delight, funny and efficient, they were late.
7 listopada 2024
Opinia niezależna
Odpowiedź od poltronesofà - Huddersfield
Good Morning Jackie,
I hope you are well and thank you for your 3* review.
I am very sorry to see that the delivery crew arrived later than we had hoped for.
We would always aim to adhere to the times provided but advise that it is estimated as they can come across unexpected delays on the day.
Please accept my apologies for any inconvenience that this may have caused you and we hope that you are happy with your furniture.
Kind Regards
Lynsey
Customer Experience | ScS
Very rude and intrusive sales person in…
Very rude and intrusive sales person in the Huddersfield store, followed us around as though we were going to take something it felt very uncomfortable. He told us we had better hurry and make a decision as the offers won’t be there after 17:00hrs ! We left the store and purchased from another company that had first class service. Will never go back in that store again.
27 października 2024
Opinia niezależna
Odpowiedź od poltronesofà - Huddersfield
Good Morning,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
We do expect that the team provide a friendly and welcoming environment for our customers and I apologise if this was not the case on your visit.
I will certainly pass on your feedback to the store so that we can improve on this moving forward.
Kind Regards
Lynsey
Customer Experience | ScS
On time and very competent at what they…
On time and very competent at what they were doing no complaints what so ever five stars all the way
29 października 2024
Opinia niezależna
Odpowiedź od poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly delivery men who were polite…
Friendly delivery men who were polite and respectful of the property .
15 października 2024
Opinia niezależna
Odpowiedź od poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Perfect service good couple of guys …
Perfect service good couple of guys Danny And Kyle , that delivered it were fantasti
9 października 2024
Opinia niezależna
Odpowiedź od poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Kami - Incredibly Helpful!
Kami, was helpful, pleasant, knowledgable and upfront about all the suites that we looked at including information on prices, continuations and options available in terms of delivery and payments.
Kami made the environment warm and friendly whilst also making small talk about other matters. There was no pressure to make any sort of purchase but key advice was giving to help with the decision about making one.
I cannot thank Kami enough for the help she provided today, and I look forward to receiving my new sofa!
5 października 2024
Opinia niezależna
Odpowiedź od poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
WOW! Great service!
Very professional, kept informed at every stage, especially like the live tracking! The guys Andrew & David were brilliant, very quick, very courteous and efficient. They explained the fabric care to us, no marks or scrapes to our property, took all packaging away! Awesome job! Happy to recommend ScS to anyone!
Many thanks!
5 października 2024
Opinia niezależna
Odpowiedź od poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Akaash at Huddersfield branch
Akaash was very informative very friendly and made a nice coffee very pleased with the service given would highly recommend
4 października 2024
Opinia niezależna
Odpowiedź od poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service from akash.at scs…
Great service from akash.at scs huddersfield, would highly recommend dealing with him.
2 października 2024
Opinia niezależna
Odpowiedź od poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
In January I had new sofa delivered
In January I had new sofa delivered, unfortunately the footstool with single bed inside was damaged, we understand that this things happen and it wasn’t an issue at this point. When the footstool was then delivered around may it was missing a leg (a neighbour took it in as I was out, I’d have refused it), obviously we contacted scs straight away and they said they would arrange a new leg to be with us in next couple of weeks, it never arrived, after lots of chasing up we finally got a leg sent, it was the wrong leg, you can understand and accept the first problem, but you’d think after that you’d make sure everything was perfect , but now 3 mistakes in a row. After lots of chasing up on our behalf and promise’s of phone calls which never happened, and now been told they no longer make this model of leg, we’ve asked for a refund and for them to come and collect as we obviously can’t use it (it’s been sat for in our hall since May), we was told by customer services that they can’t authorise this and a manager would contact us within two days, it’s been over a week now and no one contacted us and we are still left with a useless piece of furniture which we paid hundreds for !!
I’m honestly disappointed and disgusted with the treatment we’ve received and won’t be buying anything else from ScS
29 września 2024
Opinia niezależna
Odpowiedź od poltronesofà - Huddersfield
Good Morning Gary,
I hope you are well and thank you for your review.
I am very sorry to see the issues that you have come across with your order from us and can completely understand why this would be disappointing for you.
Please accept my apologies also that you have not yet been contacted.
If you would like to send us a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk and we can take a look into this further for you.
Take care and we look forward to hearing from you.
Kind Regards
Lynsey
Customer Experience | ScS
The person in the shop were great and…
The person in the shop were great and the settee we brought is fantastic but one of the delivery men pull my curtain rail and broke the rail I was not very pleased with then as had to go to the shops to buy a new curtain rail iin your reply you forgot to mention my curtain rail
27 września 2024
Opinia niezależna
Odpowiedź od poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Recliner chair
I was kept informed at all times and the delivery man were polite and friendly.
28 września 2024
Opinia niezależna
Odpowiedź od poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
1st off delivery driver 5* they were…
1st off delivery driver 5* they were great
Shop 2 star - ordered charcoal and when order confirmation came it was in brown so had to spend 40min on phone changing it. Also noticed after sofa was delivered that it has wrong colour feet on
Customer service 2 star - text for delivery on a Wednesday even though paperwork said Saturday delivery. Spent 30min on phone sorting. I was told “we normally charge for Saturday delivery but we will waiver it this time” but i ordered Saturday delivery in the shop.
Overall - delivery lads were brilliant, shop staff clearly need more training and customer service don’t read paperwork.
I would have given 2 stars at most if it wasn't for the delivery drivers
28 września 2024
Opinia niezależna
Odpowiedź od poltronesofà - Huddersfield
Good Afternoon,
Thank you for your review and I hope you are well.
I do apologise that you have rated us 3* today in regards to the experience you had in store and for the customer service you feel you received.
If you would like to discuss this further, please send a screenshot of your review to socialmedia@scs.co.uk along with your postcode and first line of address so we can locate your account and look into this further?
Many Thanks
Kind Regards
Beth
Customer Experience | ScS
Both gentlemen were polite and…
Both gentlemen were polite and considerate. Very helpful, phoned to let us know when they would be arriving so we could be ready for them to receive our new sofa
28 września 2024
Opinia niezależna
Odpowiedź od poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Sales person
Unfortunately your sales person was very pushy and come across arrogant whether he had had a bad day I don’t know it seemed all he wanted to do was rush the order through didn’t seem very interested in us . On the other hand I love the sofa can not wait for it too arrive
20 września 2024
Odpowiedź od poltronesofà - Huddersfield
Good Morning John and Shirley,
Thank you for your review and I hope you are well today.
We are very sorry that you have had a negative experience in our Huddersfield store, our staff are highly trained to be polite and helpful at all times so we are really sorry that this was not the case for yourself.
I will make sure to pass your review over to the store manager to look into.
Many Thanks
Kind Regards
Beth
Customer Experience | ScS
They were amazing and not pushy
I picked a bed settee to match the buffet not the sofa first lol xx
18 września 2024
Odpowiedź od poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great lads who took care
The lads who delivered our sofa were really friendly and took great care when bringing in the sofas. They set them up really nicely with the cushions in place properly.
It was a scorching day and we had our delivery late on but they still had a smile on their faces. Thank you Tom and Marc
17 września 2024
Opinia niezależna
Odpowiedź od poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Stephen in the huddersfield store was…
Stephen in the huddersfield store was so helpful
5 września 2024
Odpowiedź od poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Akaash accompanied us and was very …
Akaash accompanied us and was very helpful and friendly. Greatful for his service
22 września 2024
Opinia niezależna
Odpowiedź od poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Overall review of service
A very good service at shop finding a sofa still on offer at another shop. Shown round and helpful discussions. Followed by prompt delivery with thorough delivery drivers who kept me upto date via app and phone as to timing of delivery. Carefully installed and polite.
19 września 2024
Opinia niezależna
Odpowiedź od poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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