Having visited earlier in the week, one of your assistants-Mary at your Farnborough store was extremely helpful, knowledgeable and not giving it the hard sell technique. I was given time to think, alternative options which included having the confidence in the products you are selling, see say to go and look at other competitors products.
Her honesty, integrity and belief if the quality of your sofas outshone anything or anyone else I had made contact with, whilst purchasing my new sofa. A huge confidence boost for me.

Staff were very friendly and not pushy made you feel very comfortable and explained every thing we asked about. Would recommend to family and friends.

Having previously had a poor aftercare experience with SCS I was reluctant to go back to them but having exhausted all the other options we decided to have a look and visited the Farnborough store. We had already looked online so knew a few of the options we wanted to look at but we were also helped by Mary. She was very informative and helpful and pointed us in the direction of a couple of options we hadn't already considered. We both decided we liked one we had on our shortlist and needed to check the measurements at home so Mary kindly sent me an email quote so I had the details to hand. We have now ordered that sofa online but only because it is quite a long way for us to go back to the store. Hoping that our ongoing service is a successful and look forward to our new sofas in July

Mary was a delight to help us through the buying process. She also helped us to shortlist the fabric and other options. She is a true customer facing asset to the company.
Jack was also instrumental on the technical aspects and very approachable as well.
We now are very excited to receive our armchairs with the same professional manner as Mary and Jack.

My experience in the shop buying my new furniture was great the member of staff who assisted me Linton was very good at his job
My problem was after when my invoice did not add up and was £149.50 different to the total amount
When I questioned this a few days later I go nowhere from the shop manager that day
In fact I left feeling very frustrated and upset
To the point now I don't want to deal with it
My son is now trying to find out why there is a difference on this bill from the manager of the Farnborough branch
At the moment without much success
He has been assured that the matter is being looked into

Pleasant and friendly staff which is very unusual these days. Also lovely furniture, and was a pleasure to walk around the store. I did purchase an item and would recommend.

Mary the lady that took us on a guilde of the store making mental note on what was being said .
Then left us to it but was there in an instant when my fiancee made her choice and then went on with the colours and aftercare available

Andrew was fantastic, very knowledgeable and answered all my questions with confidence.

Great repartee. I would not hesitate to recommend a visit to the Farnborough store.

Thank you

Absolutely amazing team and very helpful

Mary, the salesperson in Farnborough was friendly, not pushy, but informative. Very pleasant.

Helpful staff. Not overbearing. Very knowledgeable.

Ordered an electric sofa from ScS in February, delivered in March, and the experience since then has been extremely poor.

The sofa arrived damaged and also without the required cables, meaning it was delivered incomplete and the electric functions could not be properly used. At delivery I was told I had to accept the damaged sofa because it could not be taken back, and was then told a full replacement could be arranged. That later turned out not to be true.

Since reporting the issues, communication has been terrible. I have made numerous calls, been promised callbacks multiple times, and nobody has come back to me. It has been unnecessarily difficult to contact anyone who can actually help or take ownership.

An appointment was then arranged for April, only to be cancelled. This was apparently just an inspection visit anyway, with no guarantee the missing parts would even be brought, meaning yet more delay.

I am now left with a damaged, incomplete sofa and weeks of wasted time chasing updates with little to no accountability. Very disappointing after spending significant money. Based on my experience, customer service after purchase has been unacceptable.

Linton who served us was great. He greeted us on arrival in the store, explained about the tickets and where we could find the leather samples and then left us to browse until we wanted further assistance. He was polite, helpful and knowledgeable. No pressure selling (unlike the store we visited immediately before).

Great in store service by the team, went above and beyond and we found our dream sofa

I’d recommend the store and the Calboli range to anyone

Thanks guys

Terrible customer service I have fault with expensive furniture it’s been inspected back in February , submitted form yet again but still no answers said a reply in 3 days jokes it’s been a week and nothing yet again.

We purchased a corner sofa and footstool from SCS for around £1,800. The initial in-store service was very good – staff were friendly, helpful and made the buying process easy.
Unfortunately, the experience after that has been extremely disappointing. In less than two years the sofa is already in very poor condition despite being carefully looked after. The cushions have sagged badly and several seams and cushion covers are coming apart.
After reading other reviews, it seems many customers have experienced similar issues with cushions losing their shape very quickly. It almost feels like the cushions are overstuffed initially to make them look good in the showroom, but they don’t hold their structure over time.
When we contacted SCS, we were told the damage was simply “wear and tear.” There was no real attempt to help – not even an offer of replacement cushion covers – and we were quoted £70 just to have someone look at the issue.
We even took the complaint to the ombudsman, who ultimately sided with SCS, which was incredibly frustrating given the condition of the sofa after such a short time.
For a sofa that cost £1,800, I expected far better durability and aftercare. Sadly, based on our experience, I wouldn’t recommend SCS.

The salesperson at SCS Farnborough was very helpful and listened to what we were looking for and showed us examples. I was helping my elderly parents choose new chairs suitable for their needs and we were in the shop quite a long time but didn’t feel rushed. We are very pleased with the new chairs which were delivered by a very efficient helpful team. Communication regarding time of delivery was excellent.

Tip for other people helping elderly relatives - put the order in your own name even if the actual delivery address is different to your own, otherwise the SCS team on the phone will not speak to you to arrange delivery even if they have your phone number and email address as the contact information!

Negatives:

There was no real choice of delivery date - it had to be the date we were given (notified about a week beforehand) or else wait for the next time they would be in the area (fortnight later). This was especially difficult when the old furniture needed to be moved out of the way the evening before, parents elderly, and I don’t live locally.

Second negative is that SCS do not take away your old suite and the company whose card we were given in store who was supposed to do a free collection and recycle of the furniture didn’t even respond to us.

Sofa is hopefully fine but on delivery it had clearly fallen over because it hadn't been packed properly in the van. See pic. The back of the sofa seems flimsy. I dont know if thats becasue of how it was transported or if its damaged.

Had a really positive experience with the staff in the Farnborough store on the 26th of Jan, head and shoulders above their competitors we stopped in on. Didn't make the purchase that day, but went online to try and finalise what we wanted, but am now being stuck with a £130 delivery fee that I wasn't aware of. Apparently they were running an offer for free delivery, but no-one mentioned that this was an expiring thing, and was put to us as part of the sale.
Called the online sales desk, and they just said 'phone the store' - really disappointing conclusion to what should have been an easy transaction.