When I first walked into Poltronesofa at the Kingsway West Retail Park Dundee I thought what a beautiful shop, so lovely laid out. I had seen the sofa I wanted on a tv ad so I had a good idea what I was looking for. I stood inside the door and said to my daughter there it is that’s the one that I want 😊 When I sat on it I couldn’t believe how comfortable it was it was perfect. We hadn’t been there very long when a very nice gentleman, a member of staff came over to ask if he could help and he certainly did. Jim was his name He showed me other materials and colours I could choose from but I knew I had the one that I wanted 😊

We had a look at other sofas but once I’ve made my mind up I don’t usually change it.

My daughter who was with me liked my sofas so much that she is buying 2 as well 😊 I can’t wait for my sofas to be delivered!!!

Darren, the salesman was so helpful and knowledgeable

Darren made our visit to the shop good experience. HE made everything so easy until we got the suite we wanted.

Ordered a sofa 17 weeks ago with the correct colour we wanted. Was delivered last Tuesday the WRONG colour. Even the delivery men said it was the wrong colour. Put in a complaint and they have come back with that this is the colour we picked and there is nothing they will do and if we want to take it further to get a solicitor and obviously they have all our money will not take this sofa back and refund us. Never ever will we buy from this company again. Terrible. So even having the warranty does nothing. It’s their word against ours. WE ORDERED CHARCOAL NOT GREY. Unacceptable.

Service in the store was great,very helpful. Delivery service was excellent,

the salesmen were all realy friendly especially Arran who helped us out from start to finish thank you all

Graeme was incredibly helpful. He listened to our needs and genuinely found us the right sofa to suit our needs. Thank you!

Super service from the 2 Darrens that were so helpful. I eventually picked a sofa that was perfect after visiting the store twice. I ordered a 2 seater sofa instead of a 3 seater which was easily rectified by Darren nothing was any bother to him. Happy customer and I am now waiting on my new sofa

Very welcoming visit Darren was helpful and helped my mum find the right sofa she was comfortable with.

Excellent service from all that we dealt with thank you

Staff in shop were fantastic and delivery team were excellent at doing delivery

Excellent .A great selection of sofas, Paul was knowledgeable, patient and so helpful.
We bought the first sofa we saw ,no pressure, exactly what we were looking for. Exceeded expectations.
Looking forward to its arrival.

staff were very friendly and competent. There was no pressure to purchase and they made the choice we eventually made, much easier. My only complaint would be we could not get a swatch of the sofa material. to assist with other purchases, curtains, cushions etc.

Paul was very friendly and informative. Great shopping experience

All the staff were friendly and polite.We were at your store in Dundee .Arran was the member of staff who looked after us and we would definitely recommend him . Thankyou.

Tracking on delivery was excellent didn’t have to sit in all day waiting delivery staff were fast efficient and pleasant

William and Douglas our delivery team were absolutely fabulous, they were thoughtful, respectful and did a great job of putting my furniture where I needed it to be. No moaning or disgruntledness just a great efficient service. They were brilliant 👏 the emails and updates were great too and kept us fully informed. All around good service😀

From start to finish our experience was great ..nothing was a problem..
Thank you 😊

My parents who are 76 and 82 ordered a sofa from SCS back in February. The store assistant in the Dundee store (Paul Wilkinson) showed them a sofa which was on sale and they both liked it and he completed the paperwork. The day they were in he was really busy and rushed through the paperwork. My parents didn't check this as they thought he would have ordered the sofa he showed them. When the sofa arrived it wasn't the same sofa they ordered. The delivery men said they could keep the sofa until the correct sofa arrived. When they checked the paperwork they realised that the sofa the store assistant ordered was not the one he showed them. When they went back into the shop to speak to them about this he and the store manager both said that they should have checked it and they would not change the sofa. They were really cheeky to my parents and made out that they did not remember what they had ordered. The sofa they have isn't hugely different from the one they wanted but it was more the way the staff instore spoke to them. They were really annoyed. The level of customer service was terrible and I would not recommend this company to anyone.