Andy and Liam (Cheltenham branch) were fantastic from the start of our discussion, to the follow up visits and when placing our order. They went above and beyond to help us find our perfect sofas. The... Zobacz więcej
Lokalizacja
Zmień lokalizacjęUnit 6 Kingsditch Retail Park,, Kingsditch Lane, GL51 9PX Cheltenham, Gloucestershire,, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very helpful member of staff attended to us. Just the right amount of Friendly. Found furniture that matched my brief and budget, which was great. Only frawback to our visit was that we had a bab... Zobacz więcej
Reakcja na opinię
Customer Service second to none. Liam was patient, knowledgeable and helpful. Not at all pushy. My daughter and I wandered around the Cheltenham store at our leisure, trying all all the different op... Zobacz więcej
Great service in the store, knowledge team in the Cheltenham store, product arrived pre target stated date. The tracking delivery app was most informative, the guys were polite and knowledgeable re t... Zobacz więcej
Informacje dotyczące firmy
O poltronesofà - Cheltenham
Napisane przez firmę
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Napisane przez firmę
Dane kontaktowe
Unit 6 Kingsditch Retail Park,, Kingsditch Lane, GL51 9PX, Cheltenham, Gloucestershire,, Zjednoczone Królestwo
- 01242 541050
4,6
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Delivery
2 lads were on time, friendly, and very good at their job, all in all well pleased.
27 września 2024
Opinia niezależna
Odpowiedź od poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Good but not great.
Original delivery cancelled despite receiving all the email/text alerts saying everything was on schedule. Friendly, chatty delivery, although we had to unwrap and clear packaging ourselves. In the time slot, despite the poor weather, didn't get a text beforehand. Sliders look not great value, fitted ourselves.
27 września 2024
Opinia niezależna
Odpowiedź od poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Charlie and Huw delivered the sofas…
Charlie and Huw delivered the sofas quickly and we’re really kind aswell. They helped out a lot.
27 września 2024
Opinia niezależna
Odpowiedź od poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
My wife and I were looking for sofa’s…
My wife and I were looking for sofa’s one of the shops we went in was scs we were greeted by Oliver who seemed to have a good knowledge and showed us a few different ones and the pros and cons we went away to think it over and went back the next day and purchased one of the ones we liked and recommended thanks for your help and advice
Mr & Mrs Higgs
13 września 2024
Odpowiedź od poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The assistant was so helpful giving us…
The assistant was so helpful giving us advice from start to finish , very pleased so we placed an order
13 września 2024
Odpowiedź od poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent Would Highly Recommend ScS Cheltenham
Kindly Approach. No pressure we were left to browse.
They both answered all questions. They were even helpful on the approximate delivery date. We have bought before from SCS and will do so again.
Thankyou to the Cheltenham ScS Staff
11 września 2024
Odpowiedź od poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service
Excellent service as soon as we entered the store
Mathue was very helpful when we told him what we were looking for. We purchased our sofa and would recommend SCS at Cheltenham
10 września 2024
Odpowiedź od poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Visited three different show rooms
Visited three different show rooms, very different experiences.. too much attention or not enough but SCS had the right balance of friendly service with no pressure, Also a short lead time for the sofa! I think it was the manager who served us… obviously very experienced.
11 września 2024
Odpowiedź od poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Amazing customer service and willing to…
Amazing customer service and willing to answer all questions. Very helpful.
14 września 2024
Odpowiedź od poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
New sofa's
Charlie and jayden delivered our sofa they were quick and took all the rubbish away with them, They showed us how to operate the sofa using the control button's we are very pleased with there work.
13 września 2024
Opinia niezależna
Odpowiedź od poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Enjoyable furniture buying experience
Bought 2 swivel chairs and 2 coffee tables from Cheltenham branch. Mathue was a very efficient, knowledgable and definitely not a pushy sales man. He left us alone to discuss our requirements before we proceeded. He is also a fine coffee maker ha ha.
11 września 2024
Opinia niezależna
Odpowiedź od poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service
Informative sales team in Cheltenham store and showed us many different sofa choices and were helpful.
Lovely sofa and sofa chair.
Comfortable and colour is nice.
Thank you to Dai and Scott for excellent communication on the day of delivery, they were on time and did a great job.
7 września 2024
Opinia niezależna
Odpowiedź od poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Odpowiedź od poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Shambles!
Bought a beautiful sofa from SCS Cheltenham, with the deal being swung as they could arrange an upholsterer to take the sofa apart and refit it in our small basement room. The sofa has been in the warehouse now for a while, no upholsterer arranged, endless issues, we're running around trying to sort it all our ourselves. You call the branch and it goes through to customer service who redirect the call and no answer so having to drive to the branch to sort it out. Now appears the sofa is scheduled for delivery on the 13th but no upholsterer, so we start paying before it's even fitted. Zero faith the upholsterer will turn up! Absolutely shambolic.
5 września 2024
Opinia niezależna
Odpowiedź od poltronesofà - Cheltenham
Good Morning Lee,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to hear about the issues you have experienced arranging the delivery and upholsterer for your order.
If you require any help then please feel free to send us a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk and we can take a look over this for you.
Take care and we look forward to hearing from you.
Kind Regards
Lynsey
Customer Experience | ScS
Good delivery experience
prompt and efficient delivery service and the guys knew what they were doing and were pleasant and helpful as well.
3 września 2024
Opinia niezależna
Odpowiedź od poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Staff were very friendly and helpfuk
27 sierpnia 2024
Odpowiedź od poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service provided by Ollie today…
Great service provided by Ollie today at Cheltenham SCS.A very professional service provided and explained all the options available to us .
30 sierpnia 2024
Opinia niezależna
Odpowiedź od poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Odpowiedź od poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Helpful and friendly
Helpful and friendly, Oliver was extremely helpful and explained things well
26 sierpnia 2024
Opinia niezależna
Odpowiedź od poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very helpful and attentive member of…
Very helpful and attentive member of staff. We had our 1 year old with us who was being a pain and he was so patient and helpful. Thankyou Mathue
25 sierpnia 2024
Odpowiedź od poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.