Kept updated and delivery guys super pleasant and very tidy and efficient

Me and my wife had a great customer experience from Mike he had a great knowledge of the products and answered all our questions clearly with a great knowledge of all the suites and sofas in the store thanks Mike.

Very happy with the service we received today from Graeme . Such an easy and pleasant shopping experience . No pushy sales approach like other retailers. Genuinely helpful and straightforward purchase

The store is really nice - it smells great and the layout is really inviting.

All the staff inside are really helpful and friendly without being pushy or applying pressure to make a sale - theyre genuine and it makes a really nice shopping environment.

We ended up buying because of the customer service and because the sofas are all lovely

Graeme was fantastic. Informative but absolutely no pressure. Felt relaxed and looked after every step of the process.

Great show room with lovely smell and excellent service from Charlee
Liked the style of letting you browse before they approached
Very helpful though would have liked to take fabric sample home to check the colour other companies allow this.
Charlee was very helpful and professional and knew all about sofas etc she explained everything and when we returned to order I had my grandson with us and she was extremely accommodating and also made us a coffee.
I would highly recommend your store and service.
Thankyou charlee

I was welcomed straight away by a lovely girl Lily if I remember. She could not have been more helpful, letting me try all different chairs. She did not rush me, everything was at my pace. I loved that we could see everything, it is such a lovely friendly shop.

Good service, good delivery service, good furniture

I knew it was a mistake to "Just have a look around the store" From the moment we stepped inside the quality slaps you in the face in the way its all laid out. Then a nice young lady showed us around and demonstrated the features of any units that we found particularly interesting. Before we left we had decided which units we wanted. A rather long awaited delivery time. But worth the wait. The two young men seemed to be pleased we were ready. Every thing was moved into another room, which was vacuumed ready for them. I suggested they used the window as it was straight into the right room, and, as big as the door ways. less than an hour and they were fitted together and ready to use after a small demonstration of the recliner and heater units. We found All the staff, pleasant and helpful. We would definitely be happy to recommend them to anyone who would listen.

The store assistant lily made the experience of buying a new sofa after having ours more than 20 years so easy. Her knowledge and listening skills were amazing meaning we purchased the right furniture for our needs. Thank you Lily! Karen and Scott

Salesman so pleasant and helpful

The colour of the sofa in the showroom under spotlight was nothing like the colour situated in my sitting room with natural light or artificial light in the evening.
A fabric sample was not provided so carpets, curtains and other soft furnishings were sought based on the colour seen.
After sales service was very poor, bouncing between the showroom and head office, eventually referring me to the soft furnishings ombudsman. According to the feedback form fabric samples are available!

Amazing service- from choosing our new sofa, nothing was ever too much. The staff in store were so helpful, easy going! The delivery was fast and the two men that delivered our sofas were careful with the rest of our home, two nice people. Would definitely return again!!! I’d give more stars if I could

Thanks Charlee for your wonderful customer service and expertise in helping us pick the right leather for our new sofa.

Well done 👏

Very informative staff
Not pushy for sales
Nice showroom
Goid experience

The team at Carlisle branch were amazing nothing was to much trouble and welcome the gave to our Blue Staffy made all the difference to our time spent in shop and deciding to buy a new sofa today was painless all praise to Lily who was the most helpful and accommodating person with a warm welcome to completing the Caldbeck sofa would highly recommend
We will be back so will Blue 🐶

Mike the sales man in the Carlisle branch was so helpful and excellent customer service. Looking forward to receiving our new sofa

Great customer service especially from Mike.all staff were lovely . No hard sell we were able to browse both levels of store at our leisure. Mike was very knowledgeable about all products .amazing choice of sofas and chairs with such a great choice of colours and textures. The aroma in the store from airfreshners was very pleasant. Great experience we purchased 2 lovely and very different sofas and two chairs . Would highly recommend this store and their products . Thank you

Sitting in the comfort of my new sofa I will say it's the best sofa ever bought. The delivery guys were lovely, very efficient and although the tracking didn't work they weren't late so wasn't an issue, really pleased with the whole process