Satisfactory service prior to the sofa arriving.
The leather sofa is so disappointing- it arrived on Friday and by Saturday it looked like it had been sat on for years! The leather is lose and sagging and the one control panel is defective.
My old leather sofa is still here awaiting collection from a charity and it looks better than my brand new one!
I attended the local store (Bridgend)yesterday to try out the sofa and that was a far better quality than the one I’ve received. As soon as my husband mentioned the reason for our visit staff avoided any contact.
Complaint procedure has started so now awaiting a technician but I feel that my money has been wasted.

The experience from the shop until delivery was exceptional. We are thrilled with our new sofa abd the delivery men were efficient.

We found the staff were very helpful and very knowledgeable .

delivery team were polite and professional.
Very quick assembly and took all packaging away.
Sales team were very helpful.

Anthony at the Cardiff Gate store
Was very helpful
Not pushy for a sale
Just helpful
I left the store
To consider my options returned with husband few days later to purchase
All the staff that assisted in various question were helpful
Definately recommend this store
As regards to the sofa and chair I can’t comment as it in order

The salesman was very knowledgable and able to answer all my questions

Everything was great just one little thing, it wasn't explained that recliners were run off electricity and to be plugged into socket, automatically thought they were going to be pneumatic when bought. Had to buy extension leads but all sorted now. Thankyou

Poltronesofà kept us updated from the time our order was placed until we took delivery. The delivery was exceptional and was carried out both professionally and quickly.

There was a problem with the electrics on one of the chairs which we were contacted about within a few days and is currently being dealt with. I wouldn't hesitate to recommend this company. Thank you so much for your due care and diligence.

Quick service and efficient

Excellent experience in store and delivery was fantastic

On time delivery and updated twice before arrival! The delivery men were excellent, putting the sofa together and taking away the packaging!

Delivery was carried out efficiently by polite gentlemen and we are thrilled with our purchase.

Excellent all around this would recommend

Polite, efficient delivery service

Excellent service from the delivery team ,great looking sofa.

Kim down cardiff gate was brilliant customer service outstanding no pressure off them and really helpful well done

Great service

2 really polite men nothing too much if asked. Very nice

Great staff very informative about the chair we purchased all round good service