Great experience in branch, team were friendly when we walked in and attentive (but not in your face salesy) thoughout. Bought a 3 and 2 seater and excited for when they arrive.

Fantastic customer service today when purchasing our sofas! Very helpful and inviting and couldn’t do enough for us and our children, I would absolutely recommend and use again! Thank you to Chris for helping us choose our sofas and for going above and beyond

Very pleasant and cheerful welcome,no pushy sales patter just help if you need it

We were made to feel welcome anf werent pestered by the staff like dfs.hkwever ,while there,i wasnt well and the staff went above and beyont to take care of me and my husband.,It wasthe Leckwith cardiff branch and id like to say a huge thank you to them.

Excellent service from the lady (sorry I forget names) who took the time to show and find the right fabric to my wife and I. We must have tried 20 different types before we picked the one. (Taupe herringbone)we normally buy online but had such a great experience we bought it from the shop. Thanks for the great service!

Excellent service , not at all pushy , we took our time choosing what we wanted and loved the variety of suits

Everyone was very helpful and the convenience of buying on credit interest free

We had excellent service from the manager he was very patient and explained everything too

I knew what I wanted as I’d seen it online but visiting the store was a great experience.
Julie served me in the leckwith store Cardiff and we were extremely impressed with her excellent knowledge and fantastic customer service
If you’re in the market for a new sofa I’d recommend checking these guys out
Ciao

They were on time gave us a call before coming. Very efficient and put furniture where we wanted it to go. Took alll the wrapping away with them. Very good customer service. They worked very hard.

Excellent delivery service. 3seater & 2seater sofas delivered earlier than estimated date.

Delivery on the day was punctual and efficient with e-mail and text updates on progress

Excellent service professional delivery crew

Delivery men have caused extensive damage to both sofas and the door frame at my home that they forced them through.

Absolutely appalled at the service from SCS. Had my sofa less than 3 weeks old. Been told that there’s nothing they can do about the puddling. We have to do “breast stroke” motions on it to smooth it out. Warranty department told me that we haven’t been using correct aftercare on it. How dare they assume this! Will never buy anything from here again.
I would also give zero stars. Not even 1 star is worth this rubbish!

Delivery staff were really friendly and delivered with care, extremely helpful. Sales representative Christopher went above and beyond to ensure my needs were met. Fantastic service all round.

Bolt Removals delivered our sofa on behalf of SCS yesterday and they were absolutely outstanding. They went above and beyond in every possible way. Our sofa turned out to be far too big to fit through our living room door — total nightmare — but by sheer luck our neighbour was having his windows replaced on the same day.

Without hesitation, the Bolt Removals team worked with the glazier next door, had the neighbour’s living room window removed, and then lifted our massive sofa through our neighbour’s house, out their back door, over the fence and into our living room. This thing was heavy, but they tackled it with zero complaints and genuinely seemed happy to make sure we had our sofa in time for Christmas.

We were so impressed that we’ve saved their details — when it’s time to move house, we’ll definitely be calling them. The two gentlemen who came out were professional, friendly, and honestly the best we’ve ever dealt with.

HIGHLY, highly recommend!

Fantastic service from the day I ordered my Settee. SCS were very professional in their management in regards to keeping me updated whilst I was awaiting delivery. The delivery guys were great and I am very happy. Many thanks to all at SCS 😄

Completely disgusting service from Manager Craig in the Cardiff Store. DO NOT BUY from this company. My grey suite arrived as promised. The furniture was as ordered but the 2 foot stools came in a cream colour, which is a completely different colour when they should be exactly the same as the rest of the furniture . The delivery men advised that they had raised this with the store and that they would be replaced. I phone the store only to be told by Craig the Manager that this is what I ordered and that there is nothing I can do! I’m stuck with cream foot stools. I said the salesman knew full well I wanted everything to match so it is his mistake and I was told I should have double checked this with him. Even though it is obvious I would want them to be the same. Terrible customer service. Don’t waste your time with this company

Absolutely amazing service, the two men who delivered were extremely polite and a great laugh. We couldn't be more happier with our new sofa and the high quality service from purchase to delivery.