Direct Bikes  Recenzje 

326
Wynik TrustScore: 4.5 na 5

4,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Would give them ten stars if I could. Best customer service. Communications, updates and speed if delivery is excellent. Moped is also very good. Unfortunately I didn't get the name of the customer se... Zobacz więcej

Oceniono na 5 z 5

A big thank you everyone at direct bikes for getting my ninja scooter delivered to me. It's a nice ride, very comfy, they went above and beyond. Can't wait to get the miles on her. Thanks everyone

Oceniono na 5 z 5

Wonderful moped. Good experience ordering my sons moped. My son chsnged hi minda about which one he wanted... twice 🤦‍♀️ i emailed customer services about changing our order and they were extremely n... Zobacz więcej

Oceniono na 5 z 5

Good well made scooter. Got rid of a vesta recently. This one is equally as good. Can tell that a lot of effort has gone into all design aspects of the scoiter. Good customers service from their team... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

326 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 80% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(326)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 100

Napisz recenzję
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Oceniono na 1 z 5

No contact

Avoid this company bought a moped last year only did 200 miles had 2 services and couldn't get rid of engine management light (that was on when I bought it) can't get them on phone only through email to discuss problem with moped cutting out I paid for an extra year warranty but won't send part without payment up front!!!..I asked what's the point of warranty and they won't reply gave me 2 garages to look into it and theywon't go near it as had problems with this company in past ...I love the bike but you won't have any help with problems as no phone number nightmare and they post a contract number but that's not true as when you phone it immediately directs you to email them so you can't speak to anyone about issues

1 stycznia 2026
Opinia niezależna
Logo Direct Bikes

Odpowiedź od Direct Bikes

Your review contains a number of incorrect statements.

You purchased your scooter on 13/03/2025, you contacted us over 5 months later on 31st August 2025 and were advised—more than once—that your scooter was overdue for servicing at an approved service centre. Please see below screenshots of the emails sent to you.

https://www.dropbox.com/scl/fi/icp00k00v7282jpwxxoro/Screenshot-2026-03-27-at-10.28.47.png?rlkey=d4ken0ajafls1ekvqajsgw00p&st=8a9bjfpa&dl=0

https://www.dropbox.com/scl/fi/kv4yxa1vswlaukucpn5p1/Screenshot-2026-03-27-at-10.29.07.png?rlkey=s5tuwx86m2qkfxqo760vyd8dq&st=310lqgqv&dl=0

Despite this, you chose to ignore that your scooter was overdue servicing at an approved service centre and continued to use the vehicle for over a year without servicing it as required.

You have not serviced your scooter twice as required. You have missed three services at an approved service centre. Instead you have taken your scooter to an unapproved service centre who has not been able to turn your engine light off. The garage is not an approved service centre and you need to take your scooter to an approved service centre. We have clearly told you this by email on 1st March 2026. See below screenshot:

https://www.dropbox.com/scl/fi/mvmmffkrd6d172qrmqj1t/Screenshot-2026-03-27-at-11.04.53.png?rlkey=xp55tcjewcphdix9lwtcdkko8&st=cxvskdcd&dl=0

Servicing at an approved service centre is requirement for the continued use and safety of your vehicle and is the case with any scooter or motor vehicle, not just our brand. This is also a requirement under you warranty.

I can also see we also provided you with details of a local approved garage, Mototech, to carry out the required servicing who are happy to service your scooter. Again, you ignored.

Your scooter is supplied with a parts warranty, which you need to adhere to the required servicing schedule. This is standard across all motor vehicles. As you have not serviced your scooter as required, missing three services at an approved service centre, your warranty claim cannot be accepted. This has been clearly explained to you.

On 24th March 2026, we advised you of the cost of the required part which is only £69.20 plus delivery £12.99. See below link:

https://www.dropbox.com/scl/fi/cs8vfl51oxlb92r9q6r0u/Screenshot-2026-03-27-at-10.34.44.png?rlkey=73rhp05xuptx97vqoducj2ki8&st=3x67yzfo&dl=0

This again was also not responded to with payment.

There is no scooter or motor vehicle that you can operate over a year without servicing as required and attempt to claim on warranty.

Our telephone lines are open from 10am to 5pm Monday to Friday please call within these hours.

Thank you again for your review, we trust this now clarifies matters. The Trustpilot platform is only for genuine customer services experiences from our customers.

Oceniono na 5 z 5

Order the Ninja 125 on Sunday night

Order the Ninja 125 on Sunday night, It arrived Wednesday mid day so happy with that. The build quality is better then expected but for £2000 you expect decent. Once I've registered it and done about 1000miles I'll update my review.

25 marca 2026
Opinia niezależna
Oceniono na 5 z 5

The scooter arrived bang on when they…

The scooter arrived bang on when they said it would. I'm extremely happy with both quality and also price. Rides very well. You really can't go wrong with one of these. Puts a smile on my face every time I take it out. Thanks 👍

16 marca 2026
Opinia niezależna
Oceniono na 5 z 5

I commute everyday and needed a…

I commute everyday and needed a scooter. Came across this site. My scooter came in two days. The distance it travels on a tank of petrol is impressive. Lasts me a whole week without filling up. Their customer service was patient and knowledgeable. Even after purchase they followed up to make sure I was happy. If you're considering buying a scooter this is the place to buy one.

3 marca 2026
Opinia niezależna
Oceniono na 5 z 5

I have a panther moped which I got from…

I have a panther moped which I got from them. It was my first moped and would so use them again. The moped was delivered on time, safely and exactly like the photos on their site. Been riding now each day for around 5 months. Very good moped, service and communication excellent.

2 marca 2026
Opinia niezależna

Trustpilot ocenia tę recenzję zgodnie z naszym procesem flagowania.

Trustpilot ocenia tę recenzję zgodnie z naszym procesem flagowania.

Oceniono na 5 z 5

I recently bought a ninja moped from…

I recently bought a ninja moped from direct bikes. The team have been amazing throughout the purchase - available by email and reply quickly to all questions.

The moped itself is fantastic - easy to use - great for me. Very satisfied with it.

17 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

New scooter is amazing

New scooter is amazing. They are on the ball Sorted out everything for me. Friendly and professional. Scooter came much quicker than expected. Nice one. Many thanks.

30 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

New moped day

New moped day. Got my fab panther moped delivered today. Staff have been excellent throughout. Very happy with purchase 😃

14 listopada 2025
Opinia niezależna

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